SnapSupport
About SnapSupport
SnapSupport Pricing
Contact SnapSupport for pricing information.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for SnapSupport
4 Reviews
Ahmed
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
We use the snapsupport platform to handle support & troubleshooting for our ongoing projects.
Mobile app, image & video elements are all designed in an intuitive way, which makes it much easier and quicker to address support issues.
CONSNotifications via email don't yet allow you to directly respond by email, but I believe they are working on this feature.
Steve
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
SnapSupport Review
SnapSupport are extremely approachable, adaptable and welcoming of any suggestions/development requirements you may have, making the tool completely configurable for your business.
PROSThe ability to answer any incoming question at any location, totally mobile and still flexible enough to add comprehensive files to answer questions. The structured way of asking questions and the extractable data from the backend enabled diagnostics of problems to help rectify situations and stop them becoming questions in the future.
CONSThe performance of the chat function and video calling were sometimes sporadic, not insurmountable problems but detracted from the overall experience.
Paul
Telecommunications, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2019
revieew so fat
good when it works definitely helps. needs further improvements and will surpass expectations I'm sure when some more minor changes are implemented for our needs
PROSallows field techs to upload in real time completed work in a template to be saved in PDF form. works on all platforms The development team is helpful and quick to respond to issues
CONSpdfs don't save with a title of the Document the chat function is clunky alerts don't always work cant generate PDFs from the mobile app issues with crashing and freezing during at end of uploads
Sakthi Ragunathan
Verified reviewer
Telecommunications, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
SnapSupport - A must for a Field Service environment
SnapSupport helps us to reduce the response time for incidents and provides audio-video interactions which has increased the number of incident resolutions in the first instance. The new AI feature is interesting. Overall a productive application and a real value for money.
PROSEasy customization according to your environment. Swift response on support requests
CONSAndroid application could be more better.