SRM Software

Customer Service Delivery Platform's (CSDP) SRM is a hybrid customer relationship management (CRM) solution that helps businesses to automate their customer service and service delivery routines. It provides businesses, professional services for inventory control, knowledge management, field services, time tracking and more. SRM provides users visibility into company contracts, warranties and entitlement management. With these tools, custom client agreements can be implemented and organized, providing the specific management tools for each organization. Additionally, SRM offers businesses tools necessary to respond to customer feedback and then manage service offerings based upon that feedback. This helps organizations to address customer concerns and ensures ...