Many unresolved cases, a high backlog. Thanks to live video support, service cases are handled directly and quickly. Your employees save mail traffic time, because the problem situation can now be assessed remotely. Simple usability, without overloaded functions, make the system easy to use, both for the company/service provider, as well as for the help seeker/service recipient. On the service-recipient side, the system runs on all popular Android / iOS systems and, of course, on Windows. As cloud software, only an internet connection is required. tele-LOOK makes customer care even more customer-friendly and at the same time, the department can process more service cases, although no more staff was hired.