--- title: "The Customer Factor Software Reviews, Demo & Pricing - 2026" description: "Review of The Customer Factor Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/field-service/the-customer-factor-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / The Customer Factor Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/the-customer-factor-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/the-customer-factor-profile/alternatives/) # The Customer Factor Review From $34.95/month 1 plan Wondering if The Customer Factor is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview The Customer Factor 4.4 [(17)](https://www.softwareadvice.com/field-service/the-customer-factor-profile/reviews/) Pricing Starting at $34.95 per user per month ### About The Customer Factor The Customer Factor is a business management software designed for cleaning and maintenance businesses. The solution helps manage processes related to scheduling, estimating, customer files, etc. Users can use it to create estimates, send invoices, take payments online, and keep track of job history. The software also includes an extensive CRM system with features such as email marketing, lead tracking, reporting, and more. Do you work for The Customer Factor? [Manage this product listing](https://www.g2.com/products/the-customer-factor/claim_requests/new?auto=true) Wondering if The Customer Factor is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## The Customer Factor User Interface ## Popular The Customer Factor Alternatives Main Product The Customer Factor 4.4 [(17)](https://www.softwareadvice.com/field-service/the-customer-factor-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.50Value for money - 4.07Customer support - 4.35Functionality Pricing Starting at $34.95 per month Get Price Alternative Product [ZenMaid](https://www.softwareadvice.com/field-service/zenmaid-profile/) 4.7 [(205)](https://www.softwareadvice.com/field-service/zenmaid-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.66Value for money - 4.67Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1487)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [MaidCentral](https://www.softwareadvice.com/field-service/maid-central-profile/) 5.0 [(48)](https://www.softwareadvice.com/field-service/maid-central-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.75Value for money - 4.88Customer support - 4.90Functionality Pricing Starting at $450.00 per month Get Price Alternative Product [ServiSync](https://www.softwareadvice.com/product/517327-ServiSync/) 5.0 [(7)](https://www.softwareadvice.com/product/517327-ServiSync/#reviews) Ratings Breakdown - 4.86Ease of use - 4.86Value for money - 5.0Customer support - 4.71Functionality Pricing Starting at €9.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5319)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price ## The Customer Factor Pricing and Plans Starting price: $34.95 per month Free Trial Free Version Basic $34.95 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## The Customer Factor Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of The Customer Factor Credit Card Processing Customer History Estimating Job Management Reminders Scheduling ## The Customer Factor Integrations Wufoo Integration rated undefined from -1 review ## The Customer Factor User Reviews ## The Customer Factor customer ratings - Overall rating: 4.4/5 - Total reviews: 17 ### Rating distribution - 5 stars: 14 reviews (82%) - 4 stars: 0 reviews (0%) - 3 stars: 1 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (12%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.5/5 - Customer support: 4.1/5 - Functionality: 4.4/5 --- ### The Customer Factor is one of the best CRMs I've ever used. - Overall rating: 5/5 - Reviewer: Ryan R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It has absolutely everything you need to run a business in here! I've used many CRMs and was super impressed with the integration it has for the price. I would use this for any business I could. #### Cons I haven't utilized everything yet so I am unaware of anything that I do not like. --- ### Great CRM for Small Service Businesses - Overall rating: 5/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Ive had a great experience in being able to automate many of the functions and processes with our business. its very inexpensive and allows you to manage your client relationships via app form accounting, communication, scheduling, etc... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is very easy to use, it integrates with Quickbooks, it allows us to process credit cards and close out our days activities quickly, great forecasting tool and integrates with our website. #### Cons Im not fond of their cusotmer service support there is a lag in response usually a day so things that are critical could be costly but luckily the software is very stable and robust #### Reasons for choosing The Customer Factor too many bells and whistles and again very expensive #### Reasons for switching to The Customer Factor workwave was very expensive for what it offered --- ### Terrible Customee Service and No Way To Cancel - Overall rating: 1/5 - Reviewer: Sarah J. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Absolutley terrible. I could not find a way to cancel my account. I emailed in February 2025. The responded saying someone would conact me but, never heard back. I filed a dispute for March and Aprils charges through my credit card. They charged me again in May. I spoke to someone on the phone at Customer Factor who said someone would contact me and I still have no heard back. Finally had to cancel my card to stop the charges. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only thing useful was keeping track of my customers information. The cost seemed reasonable but, in the long run, not worth it. #### Cons Not user friendly. My employees were not able to log their hours like I thought they would. Easier to use on a computer but I wanted to have the same access on my mobile device. --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: James J. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have bee TCF for several years now and my only complaint is that I didn’t start sooner. I have a small business which requires me to wear many hats but this program helps take care of many things that where eating up time and makes it automated and simple. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Can set up many automated actions such as service reminder and rescheduling. Can link to other services to send mailers to existing clients and their neighbors. Email and text invoice. And has a Big Proposal feature that really gives some of the best proposals. #### Cons The texting feature for reminders and invoicing requires you to use a 3rd party service which is fine but if someone responds to the text you will not receive the text unless you purchase another 3rd party service. This feature is helpful but still a little cumbersome and adds an extra expense. #### Reasons for choosing The Customer Factor I went to a trade show and saw the product live and how powerful it was. --- ### The Customer Factor Has Helped Our Business Excel - Overall rating: 5/5 - Reviewer: Cassie K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I highly recommend CF. Basically it takes our scheduling needs and invoicing/payment needs and fuses them together. Our window cleaning business services about 100 different customers per month but many of them are multiple times a month. That means in a given month I need to schedule AND invoice 150+ customers. We were an organizational mess before we found this program. The customer service is awesome--usually the [SENSITIVE CONTENT HIDDEN], is the one responding to my questions. And you can't beat the price! Before I chose this product, I looked at a few others that were similar and they were $3,000+!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product has done amazing things for our window cleaning business. There is no other product out there that is as affordable and customizable for our type of business. We couldn't be where we are without it. #### Cons My employees tell me that the app sometimes crashes, which is annoying. It usually loads the second time, but my employees have complained about it. The only other thing that I dislike about the software (but really is an unfair complaint) is that it has SO many options for customizing. It can be overwhelming. #### Reasons for choosing The Customer Factor I chose CF for cost and because the [SENSITIVE CONTENT HIDDEN] actually began the company when he could not find what he needed for his own window cleaning company. The software is perfectly tailored to our kind of business, but I think it work well for any kind of service business. --- ### Not user friendly - Overall rating: 3/5 - Reviewer: Jenna M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I found it hard to navigate and use in general. #### Cons This was difficult to search, use, and navigate. It seemed overly complicated. --- ### Great software - Overall rating: 5/5 - Reviewer: Chris l. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the software is great for the price you pay. Customer service is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automatic features, follow up, estimates, etc are on point. #### Cons Bidding could use help to determine pricing #### Reasons for choosing The Customer Factor Price and recommendations --- ### Great service, easy to use - Overall rating: 5/5 - Reviewer: Rene K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Great experience, also the app is simple and easy to use for everyone. We helped TCF with lots of our input to improve the experience, they always listened and are trying to make the product better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use after an initial training, customizable #### Cons still waiting for packages, to create estimates with several packages but that will come one day #### Reasons for choosing The Customer Factor great customer service and contact --- ### Great CRM at reasonable price - Overall rating: 5/5 - Reviewer: Steven B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I've had to call and have them walk me thru a few things, but overall they are helpful, the software does almost everything I need, there are minor glitches as with any, but the price and experience are great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software really helps me automate some of the follow up with customers, and does the CRM that QuickBooks isn't set up to do. It also integrates seamlessly with QB #### Cons There are some features that you can't access thru the app, do you have to log in via the web page, which is annoying on a phone in the field. --- ### Versatile CRM at a great price - Overall rating: 5/5 - Reviewer: Nathan A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience and will continue to use them for a long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like having everything in one place. We can schedule, invoice, email, and track our entire customer base. It has a wide variety of things you can do with it and they never raise prices for current customers. #### Cons Sometimes our estimates that are sent through text are blank. --- Showing 1 - 10 of 17 Reviews [See All Reviews](https://www.softwareadvice.com/field-service/the-customer-factor-profile/reviews/) ## The Customer Factor Popular Comparisons [ZenMaid vs The Customer Factor](https://www.softwareadvice.com/field-service/the-customer-factor-profile/vs/zenmaid/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/the-customer-factor-profile/alternatives/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2749) Recently recommended **499** times [Dataforma](https://www.softwareadvice.com/field-service/dataforma-profile/) **4.3** (105) Recently recommended **254** times [IFS Field Service Management](https://www.softwareadvice.com/product/178924-IFS/) **4.5** (23) Recently recommended **208** times [Briostack](https://www.softwareadvice.com/field-service/briostack-profile/) **4.0** (72) Recently recommended **206** times Stuck Between Options? 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