Tract Systems is a cloud-based field service management solution built for small to midsize businesses. Key features include modules for work order management, customer management, scheduling and dispatch, invoicing, inventory management and GPS fleet management.

Tract Systems has a drag-and-drop scheduling interface for assigning work orders to field crews. Field workers have access to their schedule, jobs, tasks, and customer details on their mobile devices in real time. They can also create, maintain and audit work orders.

With Tract Systems’ billing and invoicing module, users can create and send electronic invoices in the field or office. Field technicians can be paid on-site with Tract Systems’ mobile app. Users also have access to an inventory management solution, where they can keep track of components both in the office and in the field.

Tract Systems also offers fleet management capabilities where users can see vehicle histories, including vehicle locations, fault codes, driver behavior alerts and fuel usage. Services are billed monthly that includes support via phone and email.



3 Reviews of Tract

Overall rating

4.5 / 5 stars

Showing 1 - 3 of 3 reviews

May 2016

Edward from Arcado Property Maintenance


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

May 2016

Vehicle/Asset tracking work great.

Pros

Tract was able to provide a solution that allowed me to track both my vehicles and assets (Bobcat, trailers, and heavy machinery) in the same application. Tract's solution provides significantly more data points than their competitors, and at a lower cost.

Cons

Although the software and vehicle tracking devices are simple and easy to use, the need to recharge the Asset tracking unit makes it necessary to go get the unit when the low battery alarm is received so that it can be recharged. Not sure if there is a solar power offering, but that would make it easier for me than going to get the units once a month.

May 2016

Sam from City Locksmith


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

May 2016

Good software with easy to use mobile apps.

Pros

I've always said that Tract is doing what nobody else can- giving me the ability to manage my business in a single application. Tract's software has allowed us to replace our paper process and stand-alone systems, like our POS, with a single application, giving us real time access to all of our data, something that we could never do before.

Cons

Initially Tract didn't have all the functionality that I was looking for, but thankfully the team at Tract had a vision and plan to bring these forward.

April 2016

Courtney from J.C. Robinson & Sons


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2016

Easy to use and more functionality than other software we looked at

Pros

I really like having everything in one system so that I don't need to flip between different software or rely on pen and paper. We've found the software to be easy to use and the team is always open to feedback about how to improve the system. Most importantly, we have increased revenue and reduced costs by using Tract.

Cons

I don't have any complaints. I'm glad they built a new mobile app to work on all mobile devices so that I don't have to purchase iPads for all my technicians.