Tract Systems is a cloud-based field service management solution built for small to midsize businesses. Key features include modules for work order management, customer management, scheduling and dispatch, invoicing, inventory management and GPS fleet management.
Tract Systems has a drag-and-drop scheduling interface for assigning work orders to field crews. Field workers have access to their schedule, jobs, tasks, and customer details on their mobile devices in real time. They can also create, maintain and audit work orders.
With Tract Systems’ billing and invoicing module, users can create and send electronic invoices in the field or office. Field technicians can be paid on-site with Tract Systems’ mobile app. Users also have access to an inventory management solution, where they can keep track of components both in the office and in the field.
Tract Systems also offers fleet management capabilities where users can see vehicle histories, including vehicle locations, fault codes, driver behavior alerts and fuel usage. Services are billed monthly that includes support via phone and email.
Edward from Arcado Property Maintenance
Specialty: Property Maintenance
Tract was able to provide a solution that allowed me to track both my vehicles and assets (Bobcat, trailers, and heavy machinery) in the same application. Tract's solution provides significantly more data points than their competitors, and at a lower cost.
Although the software and vehicle tracking devices are simple and easy to use, the need to recharge the Asset tracking unit makes it necessary to go get the unit when the low battery alarm is received so that it can be recharged. Not sure if there is a solar power offering, but that would make it easier for me than going to get the units once a month.
Understand what your main problems are that you are trying to solve, and ensure the solution will help you solve those problems in a way that works for you.
Sam from City Locksmith
I've always said that Tract is doing what nobody else can- giving me the ability to manage my business in a single application. Tract's software has allowed us to replace our paper process and stand-alone systems, like our POS, with a single application, giving us real time access to all of our data, something that we could never do before.
Initially Tract didn't have all the functionality that I was looking for, but thankfully the team at Tract had a vision and plan to bring these forward.
Look beyond just the basics of comparing functionality, and make sure that the solution will fit with your existing business processes. This is also a good reason to update your processes as well.
Courtney from J.C. Robinson & Sons
I really like having everything in one system so that I don't need to flip between different software or rely on pen and paper. We've found the software to be easy to use and the team is always open to feedback about how to improve the system. Most importantly, we have increased revenue and reduced costs by using Tract.
I don't have any complaints. I'm glad they built a new mobile app to work on all mobile devices so that I don't have to purchase iPads for all my technicians.
Think about what your goals are. Change how you get work done instead of just replicating the same processes. There are lots of software vendors out there but I went with Tract because I could use one system to run most of my business.