WorkWave Service

RATING:

3.1

(57)

About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more. WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders. The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route t...

WorkWave Service Pricing

Contact WorkWave for pricing information

Free trial: 

Available

Free version: 

Not Available

WorkWave Service dispatch board

WorkWave Service Reviews

Overall Rating

3.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

2.5

Functionality

3

Most Helpful Reviews for WorkWave Service

1 - 5 of 57 Reviews

Christopher

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Powerful scheduling and invoicing software.

PROS

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

CONS

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Reasons for switching to WorkWave Service

The need to update our network was eliminated by the use of Workwave

Vendor Response

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

Lisa

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2021

review of WorkWave

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

PROS

I like that it keeps the technicians on task.

CONS

The program could be more user friendly to get it set up.

Reasons for switching to WorkWave Service

QXPRESS was being phased out and not being supported anymore.

Vendor Response

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Replied October 2021

Greg

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2023

Poor customer support in critial issues

Since the triansactions actually processed, the customer's bank account was charged $4,500. It took weeks to be able to credit the customer. We were charged merchant fees for all transactions and after four months sitll have not been reimbursed.

PROS

The software has many features though many are not yet ready for use. The system appears to have been brought to market too soon.

CONS

The softwares features have numerous glitches including:1) Rounding to Quickbooks is inaccurate so the syncing of many transactions fail and must be individually edited within Quickbooks to resolve. Many a day fail so a business of any size has considerable work to perform to properly sync Quickbooks.2) We process merchant payments including ACH through Workwave Team Light. There is presently no way to reconcile amounts that are deposited into my bank with the transaction amounts. Since most ACH deposits are batched I have little idea if it is accrate.3) Customer portal payments often appear to fail from a customer perspective so many customers retry the process resulting in double payments on invoices. From our end both payments are acknowledged but the second payment is identified as a credit. Since the credit is on the same invoice paid the first time the credit hangs in limbo and not able to be applied to a customer balance. Then future invoices ignore the credit resulting in disgruntled customers. We have are not informed when these dupicate transactions occur so only our monthly reconciliation catches them that we then have to tell the customer, often after hearing from them first. I have many communications with the company to reconcile these overpayments. It has been four months since initially occurring without resolve.5) One of the above payments was for $1,500. The customer tried three times to pay. From their perspective they all failed.

Reason for choosing WorkWave Service

We thought that initial integration would be easier. It was painfull. Though I don't think other systems would be easier.

Reasons for switching to WorkWave Service

We were told the legacy system would no lionger be supported.

Vendor Response

Hello, We appreciate you taking the time to share your thoughts. Customer support is our top priority - please contact customer support to speak to someone about these issues: (800) 762-0301. -WorkWave

Replied January 2023

Debbie

Recreational Facilities and Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2023

Get it in writing Read All the papers

PROS

Liked the program for scheduling and changing of workers in the system

CONS

You can ADD user at Anytime - since they make more money they are happy to help add and charge more BUT when you want to downsize how many users it will cost you. I know I asked about this and was told we can change user amounts anytime. However was not told it will cost. I understand cancelling the contract needs notice but to change how many users can use can be done for a COST to lower BUT not to raise. Seems not fair to the customer Will be changing programs

Vendor Response

Hi Debbie - thank you for taking the time to share your experience with WorkWave. Customer feedback is our highest priority and your comments will help us continue to improve. Please call our service line at (800) 762-0301 to speak to our team. - WorkWave

Replied November 2023

David

Verified reviewer

Environmental Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2019

Easy to use - easy to train.

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

PROS

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

CONS

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.