WorkWave Service software


2 reviews(5.0/5)
2 reviews(5.0/5)

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.

WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.

The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.

WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

2 Reviews of WorkWave Service

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  • Shaun D from Equip Your Kitchen 4 Less

    July 2018

    Totally great interface as well as being able to combine a lot of back office in the filed now.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.

    Pros

    Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

    Cons

    I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Supreeth from Comau Power train

    Specialty: HVAC

    Number of employees: 2-10 employees

    March 2018

    Nice Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I feel it is really great to have such kind of servicing company for cleaning and other maid services which help the lazy people around.

    Cons

    The service software is good but your luck depends on who will be there for your service. Sometime some people will end up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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