WorkWave Service Software

WorkWave Service Software

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About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more. WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders. The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route t...

WorkWave Service Pricing

Contact WorkWave for pricing information

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

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WorkWave Service dispatch board

WorkWave Service User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3

Customer support

3.5

Functionality

3

Showing 1 - 5 of 45 reviews

Christopher

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Powerful scheduling and invoicing software.

Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Reasons for switching to WorkWave Service

The need to update our network was eliminated by the use of Workwave

Response from WorkWave

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

Lisa

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2021

review of WorkWave

Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Pros

I like that it keeps the technicians on task.

Cons

The program could be more user friendly to get it set up.

Reasons for switching to WorkWave Service

QXPRESS was being phased out and not being supported anymore.

Response from WorkWave

Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!

Replied October 2021

Tim

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

December 2021

Why would you send me a review form at this time? My experience thus far is not even good

Great with the first salesperson - then he quit so then we had another sales person - then we signed the contract based on another salespersons work efforts (which was fine) Then a onboarding session that seemed all over the map -- Using the program I had glitches in the software -- I couldn't save the data I input and while I'm working --- there is no tech support to call to resolve quickly or I would have to put a work order in for the next day to be looked at which I see no point in doing especially while just trying to get the program up and running. Anyhoo still waiting on an onboarding agent to get with us but as of yet Nothing --- Plus why would your director of marketing send me a review at this time when we haven't even been to a point where we can use the product -- That's just another red flag on the management I see here. I have used smaller company software that wasn't a good fit for out operation so I went with your company because of your longevity and experience with small service businesses. Not really seeing how that's going to pay off for us at this time --- Anywhoo after the talking with [ Sensitive Content ] this morning I'm going to get on the service areas now to I can get to use this software and hopefully get the kinks worked out so we can use this software on a daily basis.

Pros

What I was sold about what it would do - The ability to make estimates the way in which we wish to do so - Time sheets digitally, QB integration, Field tech ability to use the software in the field.

Cons

Lack of communication thus far - No tech support when I actually have time to work on the program - The system is not set up for easy understanding while setting up the program to use it with out large amounts of time to sift through the PDF's -- There should be a set up program - step by step with a little explanation as to what your doing while setting it up

Reasons for choosing WorkWave Service

Longevity in the market -- Small field service oriented especially in our industry (external cleaning)

Response from WorkWave

Hi Tim - Thank you for your feedback, as it always helps us to continue to improve our platform and experience. We will pass this along to the team.

Replied December 2021

Elyse

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

User Friendly Scheduling Database

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Pros

The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.

Cons

The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Reasons for choosing WorkWave Service

Liked the features better and was more friendly to QuickBooks

Reasons for switching to WorkWave Service

Q-Express is no longer supported, too old a program....

Response from WorkWave

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Replied January 2020

David

Verified reviewer

Company size: 51-200 employees

Industry: Environmental Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2019

Easy to use - easy to train.

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

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