WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.

WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.

The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.

WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.

Dispatch board
Dispatch board

Dispatch board

Schedule initial appointments

Schedule initial appointments

Work order

Work order

Account summary

Account summary

Transaction information

Transaction information

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



2 Reviews of WorkWave Service

Overall rating

5.0 / 5 stars

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Shaun D from Equip Your Kitchen 4 Less

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Totally great interface as well as being able to combine a lot of back office in the filed now.

In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.

Pros

Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

Cons

I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

Review Source: Capterra

Supreeth from Comau Power train

Industry:  HVAC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Nice Service

Pros

I feel it is really great to have such kind of servicing company for cleaning and other maid services which help the lazy people around.

Cons

The service software is good but your luck depends on who will be there for your service. Sometime some people will end up.

Review Source