WorkWave Service Software


 

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.

WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.

The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.

WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.

 

WorkWave Service - Dispatch board
 
  • WorkWave Service - Dispatch board
    Dispatch board
  • WorkWave Service - Schedule initial appointments
    Schedule initial appointments
  • WorkWave Service - Work order
    Work order
  • WorkWave Service - Account summary
    Account summary
  • WorkWave Service - Transaction information
    Transaction information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

2 Reviews of WorkWave Service

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Supreeth from Comau Power train
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Nice Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I feel it is really great to have such kind of servicing company for cleaning and other maid services which help the lazy people around.

Cons

The service software is good but your luck depends on who will be there for your service. Sometime some people will end up.

Review Source
 
 
 
Showing 1-1 of 1

Shaun D from Equip Your Kitchen 4 Less

July 2018

July 2018

Totally great interface as well as being able to combine a lot of back office in the filed now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.

Pros

Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

Cons

I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

Review Source: Capterra