Zip Solutions - Contact management
Supported Operating System(s):
Web browser (OS agnostic)About Zip Solutions
Zip Solutions Field Service Management Software is designed for plumbers, HVAC techs, and electricians. Zip Solutions helps residential and commercial service professionals simplify office operations, improve the customer experience, and focus on business growth.
This solution includes "Good, Better, Best" sales presentation features. Using Zip Solutions' price book tools, techs can build unique packages and options on every call. Service managers can create pre-built packages for different jobs and customer types. When payment is received, Quickbooks integration puts all finances in one place.
Features include remote payment, service agreements, real-time technician tracking, inventory management, dispatch boards, custom forms, and more. Zip So...
3 Reviews of Zip Solutions
Overall rating
5.00 / 5 stars
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October 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
How did we get by without ZipSolutions!!!
These guys have been amazing and the longer I am with them the more they keep doing and adding to their software!
Pros
We can watch in real-time how technicians are doing. It is easy to see on the dispatch screen where jobs are at in relation to technicians. There is no more double entry because it syncs directly to Quickbooks. We can message technicians right from the main screen. Attaching pictures to service requests is simple in the field and we can see them immediately in the office. We can see reviews generated in the customers screen. SO MUCH MORE! The main thing is the customer support received. They are amazing! The field side is also AMAZING! Very easy to quote jobs on the spot and get customer approval.
Cons
The only thing I think would be nice to add would be the ability to upload videos to the service request from the field.
Response from Zip Solutions
Replied April 2020
Thank you for your positive review! We're thrilled that Zip Solutions has been a success for your company, and we hope it's helped increased peace of mind in managing the business. Also, thank you for the feature suggestion about uploading videos. Currently, you can upload videos to YouTube and link within the service request, but we realize that isn't quite what you're describing. We'll be sure to consider adding this feature in the future! Thank you again!
March 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Makes it very easy to run our business! So many features!! Amazing software!
Pros
Ease of use, full of features, and customer service is the BEST!
Cons
Takes a little bit to learn... however, the customer support makes up for learning curve.
Response from Zip Solutions
Replied April 2020
Thanks for the positive feedback! We're glad that Zip Solutions has been a win for your business. Let us know if there's anything else we can do to help!
July 2020
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Almost too perfect
It was really great, if I ever work for another company that has a system that truly fits the app, I will recomend it
Pros
I really liked the trackability of the technicians and whatever stage of the service they where at, I tried to find an app like this for the company I work for so they could work better, for me, this one was an incredible option, sadly our operative system didn´t quite fit with the functionality of the app since our technicians dont leave the company really. If we actually had the type of service that fits with this app, it would have been perfect
Cons
With the research I made and the free trial I used to find about this app the only thing that jumped to me was that it had a little bit of a learning curve, but it is worthed.