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Cetaris vs UpKeep

Cetaris vs UpKeep

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Overall Rating
4.8 (23)
4.6 (1340)
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.7 / 5
4.4 / 5
Last Review Written
April 3, 2024
October 29, 2024
Pros/Cons
  • Pros

  • We have gained greater visibility on what is happening in the shop throughout the organization. We love how easy it is to move from one module to the next with hyperlinks on nearly everything.
  • Robust analytics and reporting for data-driven decisions. Excellent support and training resources for effective implementation and usage.
  • It has allowed us to grow and expand our business in ways that would not have been possible without such an advanced, robust, and reliable system supporting us.
  • Cons

  • When I dove into the training, I was overwhelmed with the amount of data collection it demanded.
  • As a result of the Cetaris implementation we realized a 51% reduction in road failures and a 15% reduction in maintenance costs within the first 18 months.
  • Some of these tasks are very obvious things that I feel should have been included from the get-go. Tough getting the proper training when Covid hit and we have 4 different terminals.
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  • Pros

  • Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.
  • I love that it is so easy to use. It makes it very convenient to open the APP and enter in the issue and have someone in the appropriate department come take care of it.
  • Upkeep is very easy to use and the maintenance technicians like the ability to use it on there phones. The ease of reporting work orders when they are thinking of them makes the app valuable.
  • Cons

  • Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
  • Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.
  • A little confusing in its interface and with a little onboarding and a little time consuming and slow when learning.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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114 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos