Using Fleetwave has been a good experience overall, our business was able to streamline our work order management and preventative maintenance for our vehicles as well as track incidents and corrective repairs effectively. Fleetwave significantly cut down on paperwork and it provides us with significantly stronger reporting capabilities.

The many modules of FleetWave are fully customizable and that enabled our business to fit the system modules into our current processes along with the ability to create new ones. Leveraging the capabilities of the software we are able to support any new processes and benefit realizations. It is easy to use and navigate with minimal training for users.

With the many capabilities of Fleetwave it’s hard to know if you are using it to its fullest capabilities for your business. The ability to customize the program so much also makes it difficult to manage is some cases when you need support.

Overall, our FleetWave experience has been positive. The customer support we receive is excellent. The Chevin Fleet Solutions site is very helpful and the customer representatives are always very helpful. They not only fix the issue we are having but also teach us how to do it, if possible. The Ask the Expert sessions has been the best customer service add on. I learn something new every time and it makes my job easier to do.

My vote for FleetWave was based on it being user friendly. The thing I liked the best about it is that the vehicle module had all the information in one place. When looking for information you only need to open the vehicle module. In the prior fleet management system, we had to open each module to find everything about a vehicle. All in one place information works best for us.

We had a bumpy start with FleetWave. We initially purchased a custom system because at the time there was not a core model. I was new to my position and had never built or fully managed a fleet system so I was lost and did not get much help from the Chevin program manager. As soon as we had the option to switch to the FleetWave core system and voiced the issues we were having, things started to come together and the Chevin support we received was 100% better and we were guided to where we are now. Even with the bumps, I would still choose FleetWave over the previous system we had.

I do not like it but its my job to use it.

Hard to say, every time I think I am enjoying it I run into another issue.

Customer support and troubleshooting, nothing seems to be getting fixed when brought to attention.

We are using FleetWave as our main source for all of our fleet data. We have been able to configure the system to be a very robust platform for the many different aspects of our fleet.

The system is very customizable to our needs

Everything must be customized to fit even a basic need.

Fleetwave consolidate all fleet data and operation though various modules into one solution enabling a central analysis and reporting on fleet. Its user friendly, easy to customize and operationalize / implement. Key actionable notification about the fleet are delivered through either SMS or email.

Fleetwave Lacks map functionality. Future development of fleetwave should incorporate vehicle telematics, speed management function of Fleet management to enable it be a Total Fleet Management Solution.

All of our fleet data is now in one place, in a standardised manner, easy to view and report on.

The product is pretty straight forward and easy to use, especially the main features like vehicle, journey, and fuel management. The implementation team were very supportive when it came to customising the system for our organisation's specific purposes.

The initial train the trainer sessions did not cover all of the tools, features, and capabilities of the system so after one year of using it, there are still pieces of it that I don't know how to use or how they work. Customised reports and KPIs are quite difficult to create if you're not familiar with SQL.

Very long process to learn all steps.

everything, except odometer history , no chances to have Cleare picture about odometer.

Job Card Module, Vehicle Module, Fuel Analysis , Reports

The huge capacity of agent report writer meant that CBVC could use FleetWave to create any number of reports to suit the requirements of individual customers.

The initial development stages was a lengthy process and the user interface could be better, but this has improved

Great customer service and expertise. Much appreciated.

Bulk updates, meaning some laborious and repetitive steps.