Delivered Value for Price

Our goal was to automate our work order system and develop a scheduling system for preventative maintenance. We met those goals in implementing Manager Plus. However we are concerned that because the product we were on boarded with needed several fixes the implementation process has gone on longer than it should have.

Pros

Of the alternatives we evaluated we felt Manager Plus delivered the best value. Did not have the most features but did what we wanted for a price we could afford. We were able to adapt product to our way of doing things which was important to us.

Cons

Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization.

Awesome program and customer support.

Overall my experience has been great. got me up to speed on everything i needed and keeps my preventive maintenace up to date.

Pros

Program is very easy to navigate through. The support I got to transfer from one cmms to the other was great.

Cons

The only thing that bugs me is when I print out my WO's is I have to do it one at a time and adjust the size everytime.

Review 8/3/2016

Pros

Customer service is usually efficient with their responses to my questions. It's good to see more training webinars becoming available. When we first started using this program there were hardly any.

Cons

That the reports module is not user friendly. We had the desktop Manager Plus Enterprise previously and the reports were much better and easier to configure than on the Cloud version. I don't use the report module for this reason. I download to Excel and generate from there. It's disappointing that we pay for it and really are not able to utilize it. Wish the Cloud version was more user friendly to iPads and iPhones. The different modules are not always easy to move around in or to scroll menus in as a desktop version is. All of our Mechanics use the Cloud in the field b/c of the info that we want them to have access to. That is their biggest complaint is not being able to navigate very easily. The 15 minutes before the program logs you out automatically is very inconvenient. Would be nice to have the option of how long you want it to stay logged in. Being able to attach larger than 4MB to an attachment would be nice. We have user manuals that we would like to put under attachments for our field mechanics and the cloud won't allow us b/c of the size. Some pictures have also ran into this issue. Updates seem to take a long time to be released. Once a year seems like a long time, especially with an internet based program.

HAPPY FIRE MECH

THIS IS A WELL ROUNDED ASSET AND MAINTENANCE PROGRAM. IT IS EASY TO USE, SUPPORT HAS BEEN EXCEPTIONAL

Pros

THE WAY REQUESTS AND WORK ORDERS INTERACT WITH EACH OTHER. THE NEW INSPECTION SOFTWARE IS A NICE TOUCH.

Cons

I WOULD LIKE TO SEE THE INSPECTIONS HAVE A OPTION TO CREATE A REQUEST INSTEAD OF A WORK ORDER. THE BAR AND QR CODE PRINTING TO A LABLE MARKER IS NOT THAT GREAT.

CMMS wel worth the cost

ManagerPlus provide monitoring and controlling of the DC Court's Equipment Preventative Maintenance Program. We are using the cloud version of the program and recently added the mobile application. Implementation was straight forward even with over 1000 assets and last month generated over 100 work orders from the Preventive Maintenance Schedules. There are a numerous benefits that our organization is getting by using this software. We were able to consolidate all equipment information. We successfully used the Work Order module for some time and now are in the process of implementing the schedules and inventory modules. For the basic user the simplicity of the program does not represent a challenge once is familiar with its layout. From the administrator perspective is a little more challenging but once the assets are uploaded the program offers a number of ways to review the data. Information can be viewed in the screen or there a number of reports that can be generated from the different modules. The reports also can be customized with some limitations. Data can be arranged in different ways but settings are not maintain once the page is reload. The mobile application is basic and is more challenging to navigate. It should be and option to key in the asset number for review; the only option to get asset information is by barcode scanning. We trying to find out the best way to display work orders and looks like this will be possible by setting up favorites. The customer support is excellent. Calls are always answered in a timely manner and the operator always provide the necessary information to solve the problem. The on-line support offers a number of videos and training opportunities. Overall is a great software