About PakLog

PakLog is a mailroom and delivery management solution designed for private and corporate mailrooms, mail and parcel centers, residential concierge and university housing associations. Organizations can maintain records, conduct audits, manage inbound deliveries and notify customers via texts or emails.


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3 Reviews of PakLog

Overall rating

4.33 / 5 stars

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March 2020

Brett from Mail Boxes and More

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Very happy user.

Very happy with the product except for the printing function.

Pros

Emails customers Checks in packages no monthly charges

Cons

Printing function is not good. I cannot print to a regular printer.

Response from Excercio

Replied March 2020

We would recommend that you email our support at support@excercio.com for help with your printing problem. We would like to understand what the problem is so that we can fix the issue in our next update.

July 2020

Mario from MR MAIL, INC.

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2020

Suggested Improvements

We receive mail and packages for clients on a daily basis. We process hundreds of packages daily. Paklog is essential for our operation, and we are truly dependent on it to work properly everyday.

Pros

Once the package is setup correctly, users don't have difficulty in learning the registering and delivery process. Finding all packages for a client is easy and fast. Adding computers to register or deliver is now very easy.

Cons

Backups are sent to a directory inside the computer that houses the database, without option to send it elsewhere. Poor customization of label printing. Not all labels have to be the self sealing type. Too many steps to confirm receiving a package and printing a label. Clearing the database for old packages is awkward and it doesn't give you confirmation on anything. No custom fields to add data such as storage cost.

Response from Excercio

Replied August 2020

Thank you for your valuable input. We strive to improve our software to meet all our customers requests.

March 2018

Victoria from Knights Circle

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2018

Simple, effective.

Pros

I liked that we didn't have to manually search for packages, mail any longer. Everything was easily scanned within the system.

Cons

There have been times I've noticed the system would glitch. Some date would suddenly become lost and we have no idea why.

Response from Excercio

Replied March 2018

Thank you for your review. We have Free Support so please call us anything at our support line at 800 619 1622. Our support team will be happy to try to help resolve any issues you might have with the system. Also we are always looking to improve the product so any suggestions on what improvements would help us greatly.