# Responder360 Software Reviews, Demo & Pricing - 2026 > Review of Responder360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/fleet-management/responder360-profile --- [Home](https://www.softwareadvice.com/) / [Fire Department Software](https://www.softwareadvice.com/fleet-management/fire-department-comparison/) / Responder360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fleet-management/responder360-profile/reviews/) # Responder360 2026: Benefits, Features & Pricing Wondering if Responder360 is right for your organization? Our Fire Department Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Responder360 4.5 [(20)](https://www.softwareadvice.com/fleet-management/responder360-profile/reviews/) Pricing Starting at $2,500.00 per year ### About Responder360 Built for ALL Emergency Responders, including Fire, EMS, Law Enforcement, School Districts and any other organizations that benefit from pre-planned, coordinated emergency response. Responder360’s multi-faceted incident response management system provides users with real-time vehicle location information 24/7 for their entire jurisdiction, as well as any neighboring agencies that departments opt into data sharing with. In addition, the interactive mapping platform provides users with detailed occupancy information about the locations they respond to, including NFPA compliant pre-plans on any map layer they desire. These features, combined with an integration to a CAD system, provide a holistic approach to response management that gives all members a common operating picture on every incident scene. This approach give responders and incident commanders the information they need to make strategic and tactical decisions while responding to after arrival on scene. - CAD Integration – receive real-time data feeds from any CAD system - Mapping Layers – create, access and view pre-plans on any map layer - Incident Location & Routing – locate and route to incidents on the map using real-... time GPS location - GPS Tracking / AVL – locate and view all units on our AVL map 24/7 - Interoperability – share data with neighboring departments for mutual and auto-aid responses - Occupancy Records – access complete, detailed information about any occupancy from the responder map - Incident Management – easily transition from response to incident management - Hydrant Management – identify water supply resources at a glance The numerous benefits of utilizing the Responder360 system include: - Decreased response times when utilizing routing tools - Safer responses due to visualizing other responders with AVL mapping - Less radio traffic when dispatch call notes are transmitted to responders - Improved scene management capabilities as a result of pre-plan details - Aids in compliance with Federal, State and Local mandates Wondering if Responder360 is right for your organization? Our Fire Department Software selection experts can help you in 15 minutes or less. ## Responder360 User Interface ## Popular Responder360 Alternatives Main Product Responder360 4.5 [(20)](https://www.softwareadvice.com/fleet-management/responder360-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.63Customer support - 4.45Functionality Pricing Starting at $2500.00 per year Get Price Alternative Product [First Due](https://www.softwareadvice.com/fleet-management/first-due-profile/) 4.6 [(58)](https://www.softwareadvice.com/fleet-management/first-due-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.36Value for money - 4.57Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Code3 Strategist](https://www.softwareadvice.com/fleet-management/code3-firewatch-profile/) 4.7 [(6)](https://www.softwareadvice.com/fleet-management/code3-firewatch-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 5.0Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $8000.00 one time Get Price Alternative Product [eSchedule](https://www.softwareadvice.com/product/171508-eschedule/) 4.8 [(77)](https://www.softwareadvice.com/product/171508-eschedule/reviews/) Ratings Breakdown - 4.65Ease of use - 4.85Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $1200.00 per year Get Price Alternative Product [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) 4.4 [(22)](https://www.softwareadvice.com/fleet-management/cityreporter-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.64Value for money - 4.86Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [AssetPool](https://www.softwareadvice.com/fleet-management/assetpool-profile/) 4.8 [(38)](https://www.softwareadvice.com/fleet-management/assetpool-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.69Value for money - 4.82Customer support - 4.55Functionality Pricing Starting at $190.00 per month Get Price ## Responder360 Pricing and Plans Starting price: $2,500.00 per year Free Trial Free Version Basic $2,500.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Responder360 Features - Popular features found in Fire Department Alerts/Notifications Equipment Tracking Facility Management For First Responders Incident Response Checklists In-Vehicle Navigation Records Management Scheduling - More features of Responder360 Activity Tracking API Geographic Maps Incident Management Multi-Location Pictometry Imagery Reporting/Analytics Search/Filter Status Tracking Tactical View User Management ## Responder360 Integrations Emergency Reporting Integration rated undefined from -1 review ## Responder360 User Reviews Overall Rating 4.5 Ratings Breakdown 5 60% 4 35% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.6 Functionality 4.5 JC James C. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 My Opinion 4 My overall experience has been great. Response to email queries or calls for support have been great. I have recently noticed that sometimes the login takes a bit more time than it used too. Otherwise, I would strongly recommend the product. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The ability to switch between TriTech CAD and Responder 360, allows me to split screen both softwares and provides a quick access to information, when responding or on scene of an incident. With the integration of google maps, it picks up were TriTech drops out. Cons: The inability as a manager to print or export to office, data contained in the various modules. The lack of ability to actively perform status switching that updates TriTech. I figure it this way, if we could perform status switching in responder 360 and have it update Tritech, then we could reduce our dependency on TriTech and the cost associated with TriTech. Vendor Response Thank you very much for the review. We appreciate the feedback. The inability to manage status switching is directly related to the CAD Company's willingness to work with us on that. We do have departments that have active status switching capabilities within the product, but unfortunately not with the Tri-tech CAD system. Replied October 2022 Read More TM Tim M. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 Responder 360 4 This product has given us the freedom to control our information, pass it on and share it with others. I has also helped our units plan responses and actions when responding to other districts calls while they are tied up on other events. The days of multiple map books, preplan books, mutual aid books, rolodex and multiple contact sheets are gone. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Its ease of use. Its ability to give you all of the information you need while responding on one screen instead of having to switch multiple times between screens to get that information on other platforms. Also the ability for each agency to manage and share their districts information with other agencies. Being able to update information in real time in the field without having to relay it back to an administrative position, dispatch center or sending out multiple emails to other agencies to let them know things have been changed in the system for your district. They can see everything in real time as soon as it is updated. Cons: 1\. The ability to export data has been an issue. I know they are working on that issue currently and I hope to be able to export data in all the modules soon. 2. We would like to have the ability during storm events or disasters to add road closures, obstructions, staging areas and searched structures by dropping an ICON on the map that you can click on to read the information. For items like that it would be nice to also have the ability when they are placed an email gets generated that it has occurred and a reminder email to check or clear the ICON after 24, 48, 72 or 96 hours to the individual so it can be cleared when the disaster is complete. This would help coordinate mutual units that are unfamiliar with the area. This could also be used to send alert to the Fire Desk at the OEM as well. 3. We would like to have a GATE ICON that we could drop on a map for gate codes instead of building a preplan box on the map that clutters the map. 3. On the hydrant information bubble that pops up when you click on a hydrant, it would be nice to have the water district or service provider in that bubble so we know who to contact or have dispatch contact for an issue or to boost the pressure. 4. In the layers tab we would like to be able to add Water, Gas and Electric Providers layers that we can draw on the map and update. It would be available when you click of the layers button as a selection. Reasons for choosing Responder360 We purchased Responder 360 after we were on the CAD system we currently use. We still use the CAD system for Status System Updating (in lieu of radio traffic) only. We use Responder 360 for everything else. Our CAD did not allow Data Entry from each entity without going through the dispatch centers, and we had no control on timely updates or access to the records once they were sent. Responder 360 allows us to do all data entry ourselves, control updates in real time and share with other agencies without walls or barriers. If we could get Law Enforcement, EMS, County and State Entities to come on board it would help the pass on of information in real time instead of relaying through multiple dispatch centers in multiple areas of town. We hope in the future when they purchase a new CAD system that we can then integrate Status Switching to Responder 360 then. Read More BV Billy V. Verified reviewer Public Safety 11-50 employees Used weekly for less than 6 months Review source Reviewed October 2022 Waste of Time 3 Just getting started , too early to give an opinion Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Gives a good overall preplanning look at each property Cons: Too earlier to tell, Please don't ask us to waste our time . If I have a problem I will relay that to our salesman who has been very helpful . Read More CM Cody M. Verified reviewer Public Safety 11-50 employees Used daily for less than 2 years Review source Reviewed October 2022 Great fit for our agency 5 Overall, the command level situational awareness is incredible, we’re able to re-route crews on the fly during periods of peak volume, and we always know where our resources are and what they’re doing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Responder360 is incredibly responsive as a company, implementation went great and they’ve been on the spot with support ever since. The software is priced very competitively and is easy for our crews to use. This being our first venture into CAD made ease of use a top priority. Cons: We would like to see pre-built destination lists that allow for routing to area hospitals so that our crews don’t use their phones to navigate to the hospital. Reasons for choosing Responder360 Pricing Read More RR Rick R. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Review source Reviewed November 2022 Aldine Fire and Rescue 4 Responder 360 is great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use and understand. The software was easy to set up. With the help from \[SENSITIVE CONTENT\]. Cons: I wish I had the technical knowledge to correctly setup GPS tracking and troubleshoot operator errors. Software is awesome. Maybe a 6- or 8-hour classroom tutorial to learn how to correct problems. Reasons for choosing Responder360 Past experience and the quality of the software. We mutual aid with other departments and having the ability to see their pre-plans is great. hydrants, building layouts and construction style. I would take this product over informer Mobil (Tri-Tech). Read More DR David R. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 Suburban FD Use 4 Ratings Breakdown 4 Ease of use 3 Functionality Pros: I love the mapping/routing and status changes abilities. We use 2 different mapping programs and 360 is better every single time. The program is easy to use as well. It does not take much time to learn and become comfortable with. Cons: A feature that is missing I would love to see is text to dispatch. With our older MDT program we could text the dispatcher for updates and questions. Vendor Response Thank you for the review, David. The ability to communicate directly with dispatch through the program is entirely dependent on the CAD company your dispatchers work with. Some CAD companies will allow two-way communications and some won't. If you would, please contact us and let us know what CAD system you are using and we can explore that possibility. You can reach me directly at billy.craft@firstinsoftware.com or you can contact us through our website. https://firstinsoftware.com Replied November 2022 Read More SS Scott S. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 Responder 360 from Spring TX Fire Chief's perspective 5 Product is great, features are great, support is great, can't find any complaints. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It provides visibility into location of calls, position of apparatus, what resources are available, pre-plan information, and status switching Cons: That it didn't come out 10 years earlier Reasons for choosing Responder360 Responded quickly compared to some previous products departments in our area used that we didn't adopt. Read More TH Tom H. Verified reviewer Environmental Services 11-50 employees Used daily for more than 2 years Review source Reviewed October 2022 Responder 360 5 The product and customer service has been excellent. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to see my units responding in real time and being able to assign units based on arrival without guessing. Ability to see Mutual Aid companies that are using R360 responding and status. Cons: Not every department is using so we are unable to see some of our Mutual Aid companies. Reasons for choosing Responder360 Not Applicable Reasons for switching to Responder360 Bad support and unable to see additional units. Read More CH Charlie H. Verified reviewer Public Safety 51-200 employees Used daily for more than 2 years Review source Reviewed October 2022 My review... 5 Ratings Breakdown 5 Ease of use 4 Customer support 5 Functionality Pros: Status switching has been greeat; anything to reduce unnecessary radio traffic. Cons: I would like to see the incident screen have a daytime scheme just how the map has a day and night scheme. I think it would also be more neat than anything else but being able to see the boundaries of the different agencies. It could be a a feature that can be turned off/on as to keep the clutter down. Vendor Response Thank you for your review, Charlie. We will evaluate and prioritize your request to see the current day/night lighting scheme expanded to affect the incident details section in addition to the map. With regards to showing boundaries of the agencies that currently use the Responder360 system which can be toggled on/off - we do support that functionality, we simply need a mapping layer file that contains those boundaries. If you have access to such a file or know of who may, please have them contact us so we can implement that for your area. Replied October 2022 Read More DS Daryl S. Verified reviewer Public Safety 11-50 employees Used daily for less than 2 years Review source Reviewed October 2022 Responder 360 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Being able to see the units moving and the up-to-date maps. Cons: I know they county is working on us getting the different features to have Responder 360 do alerting. 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