Overall, the command level situational awareness is incredible, we’re able to re-route crews on the fly during periods of peak volume, and we always know where our resources are and what they’re doing.

Responder360 is incredibly responsive as a company, implementation went great and they’ve been on the spot with support ever since. The software is priced very competitively and is easy for our crews to use. This being our first venture into CAD made ease of use a top priority.

We would like to see pre-built destination lists that allow for routing to area hospitals so that our crews don’t use their phones to navigate to the hospital.

This product has given us the freedom to control our information, pass it on and share it with others. I has also helped our units plan responses and actions when responding to other districts calls while they are tied up on other events. The days of multiple map books, preplan books, mutual aid books, rolodex and multiple contact sheets are gone.

Its ease of use. Its ability to give you all of the information you need while responding on one screen instead of having to switch multiple times between screens to get that information on other platforms. Also the ability for each agency to manage and share their districts information with other agencies. Being able to update information in real time in the field without having to relay it back to an administrative position, dispatch center or sending out multiple emails to other agencies to let them know things have been changed in the system for your district. They can see everything in real time as soon as it is updated.

1. The ability to export data has been an issue. I know they are working on that issue currently and I hope to be able to export data in all the modules soon. 2. We would like to have the ability during storm events or disasters to add road closures, obstructions, staging areas and searched structures by dropping an ICON on the map that you can click on to read the information. For items like that it would be nice to also have the ability when they are placed an email gets generated that it has occurred and a reminder email to check or clear the ICON after 24, 48, 72 or 96 hours to the individual so it can be cleared when the disaster is complete. This would help coordinate mutual units that are unfamiliar with the area. This could also be used to send alert to the Fire Desk at the OEM as well. 3. We would like to have a GATE ICON that we could drop on a map for gate codes instead of building a preplan box on the map that clutters the map. 3. On the hydrant information bubble that pops up when you click on a hydrant, it would be nice to have the water district or service provider in that bubble so we know who to contact or have dispatch contact for an issue or to boost the pressure. 4. In the layers tab we would like to be able to add Water, Gas and Electric Providers layers that we can draw on the map and update. It would be available when you click of the layers button as a selection.

Just getting started , too early to give an opinion

Gives a good overall preplanning look at each property

Too earlier to tell, Please don't ask us to waste our time . If I have a problem I will relay that to our salesman who has been very helpful .

My overall experience has been great. Response to email queries or calls for support have been great. I have recently noticed that sometimes the login takes a bit more time than it used too. Otherwise, I would strongly recommend the product.

The ability to switch between TriTech CAD and Responder 360, allows me to split screen both softwares and provides a quick access to information, when responding or on scene of an incident. With the integration of google maps, it picks up were TriTech drops out.

The inability as a manager to print or export to office, data contained in the various modules. The lack of ability to actively perform status switching that updates TriTech. I figure it this way, if we could perform status switching in responder 360 and have it update Tritech, then we could reduce our dependency on TriTech and the cost associated with TriTech.

Status switching has been greeat; anything to reduce unnecessary radio traffic.

I would like to see the incident screen have a daytime scheme just how the map has a day and night scheme. I think it would also be more neat than anything else but being able to see the boundaries of the different agencies. It could be a a feature that can be turned off/on as to keep the clutter down.