Darryl Major

we are saving a lot of time it is so fast and easy to use .

Pros

* Easy to use * Very user friendly *Love the dashboard layout *love how mush information is right at your fingertips

Cons

I like everything about the software there is nothing I would change .

Roserocket is a GAME CHANGER.

Exceptional.

Pros

How easy it is to use and set up. Everything is perfectly organized and we all know where to start our days within roserocket.

Cons

Roserocket is the least of our technical problems as a transportation company. It's hard to complain when no one is.

Rose Rocket Review

They go above and beyond to fix or help in anyway they can.

Pros

Rose Rocket ability to live update and communicate between carrier, drivers and admin staff is a key function that keeps us current. This allows our company to have up to date and live information for our customers.

Cons

Integration between other system is still being developed and has been a slow progress but is headed in the right direction.

Great TMS for a great price

Very satisfied with the product overall. Was very easy to get set up and we were running all of our business through the system within days.

Pros

Very east to use. It's a robust system that for the price point gets us all the features we need to run our business.

Cons

I feel sometimes that it is a race to get new features out to customer and not enough review is done once released to improve existing features and overall user experience

Decent System, Hate E-Credits, Support is the show stopper that makes the price worth it!

I'm just getting started, but coming from my original system, the order management, routing capabilities, and driver app are far superior. The one dislike I have is that using the software for drayage, there is no sensible straightforward way to track both chassis and container numbers within a shipment. This is where support rep ([SENSITIVE CONTENT]) took over and made your product change from okay to rather great. He was able to show me how I could use tags to get close enough to my needs to make the software fully serve my needs. I hate that it will result in 10,000 tags being present, but it still serves the necessary use case. [SENSITIVE CONTENT] had prepared himself for an intro setup call, and after I showed him that I had already setup my instance, had it customized, had customers in place, and entering shipments. Instead of doing what most CSM's would do (in my experience), and moving to schedule the next call as they get that remaining time back on their schedules. [SENSITIVE CONTENT] did exactly the opposite. He jumped straight into tips, tricks, and some best practices I could make use of in order to improve my user experience moving forward. I'm not sure if my voice as a starter tier user accounts for anything, but [SENSITIVE CONTENT] should absolutely be the model for all of your CSM's!

Pros

The UI and general workflow is pretty straight forward. The automations in place specifically around the customer portal I am quite a fan of.

Cons

The e-credit system, though I'm unsure if I'll hit my limit or not. Absolutely gives me a mobile game microtransaction feel that out of the gate is a big turn off, and almost made me not move forward with the purchase.