# Shadow Tracker Software Reviews, Demo & Pricing - 2026 > Review of Shadow Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/fleet-management/shadow-tracker-profile --- [Home](https://www.softwareadvice.com/) / [Fleet Management Software](https://www.softwareadvice.com/fleet-management/) / Shadow Tracker Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fleet-management/shadow-tracker-profile/reviews/) # Shadow Tracker 2026: Benefits, Features & Pricing Wondering if Shadow Tracker is right for your organization? Our Fleet Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Shadow Tracker 2.6 [(19)](https://www.softwareadvice.com/fleet-management/shadow-tracker-profile/reviews/) Pricing Starting at $23.95 per month ### About Shadow Tracker Shadow Tracker is a fleet management solution, which enables businesses in electrical, construction, heating, ventilation, and air conditioning (HVAC), landscaping, food service and other industries to streamline processes such as location tracking, drivers' check-in/out, route mapping and more. Shadow Tracker allows organizations to review drivers' routes on a map and view a list of inactive and active vehicles from within a unified platform. Managers can access reports and use the built-in messaging functionality to communicate with drivers. Shadow Tracker provides mobile applications for iOS and Android devices, which help drivers track specific locations or routes and record check-in and out timings. Pricing is available on request and support is extended via FAQs, email and other online measures. Wondering if Shadow Tracker is right for your organization? Our Fleet Management Software selection experts can help you in 15 minutes or less. ## Shadow Tracker User Interface ## Popular Shadow Tracker Alternatives Main Product Shadow Tracker 2.6 [(19)](https://www.softwareadvice.com/fleet-management/shadow-tracker-profile/reviews/) Ratings Breakdown - 2.53Ease of use - 2.53Value for money - 2.12Customer support - 2.50Functionality Pricing Starting at $23.95 per month Get Price Alternative Product [Samsara](https://www.softwareadvice.com/fleet-management/samsara-profile/) 4.5 [(1007)](https://www.softwareadvice.com/fleet-management/samsara-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.27Value for money - 4.25Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [One Step GPS](https://www.softwareadvice.com/field-service/one-step-gps-profile/) 4.8 [(263)](https://www.softwareadvice.com/field-service/one-step-gps-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.78Value for money - 4.83Customer support - 4.73Functionality Pricing Starting at $13.95 per month Get Price Alternative Product [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) 4.5 [(1688)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.21Value for money - 4.40Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/) 4.7 [(389)](https://www.softwareadvice.com/fleet-management/elite-extra-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.58Value for money - 4.77Customer support - 4.56Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Momentum IoT](https://www.softwareadvice.com/product/87095-Momentum-IoT/) 4.7 [(68)](https://www.softwareadvice.com/product/87095-Momentum-IoT/reviews/) Ratings Breakdown - 4.75Ease of use - 4.61Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $16.00 per month Get Price ## Shadow Tracker Pricing and Plans Starting price: $23.95 per month Free Trial Free Version Basic $23.95 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Shadow Tracker Features - Popular features found in Fleet Management Employee Management Fuel Management Geographic Maps Incident Reporting Inspection Management Maintenance Management Mileage Tracking Route Optimization VIN Lookup Work Order Management - More features of Shadow Tracker API Dispatch Management GPS Location Tracking Tire Management ## Shadow Tracker User Reviews Overall Rating 2.6 Ratings Breakdown 5 21% 4 16% 3 5% 2 16% 1 42% Secondary Ratings Ease of Use 2.5 Value for money 2.5 Customer support 2.1 Functionality 2.5 VR Verified Reviewer Individual & Family Services 51-200 employees Used monthly for less than 12 months Review source Reviewed March 2019 All the information you need... 4 Since we pay per vehicle, Shadow Tracker offered a solid, affordable way to track our small fleet. We have considered adding trackers to additional vehicles as well since the tracking and storing of information requires no thought and is readily available. Ratings Breakdown 3 Ease of use 4 Value for money 4 Functionality Pros: Shadow Tracker provided a cost-effective way for us to monitor our small fleet. The information is easy to digest. The quick view of driver speeds on the map, using colors to show speed ranges, makes it easy to get a snapshot of both routes and driving behavior. You can track stops based on your desired intervals. Adding Geofences allows alerts related to designated areas and can provide a sense of security when vehicle are parked for the evening or weekend. The phone app is a great feature as well, allowing you to track drivers on the go. Cons: The layout feels a bit dated and user interface isn't the most intuitive. Read More WP WL P. Verified reviewer Facilities Services 2-10 employees Used weekly for more than 2 years Review source Reviewed July 2019 Functional...Mostly, Could Use Some Serious Customer Service Rehab 4 My phone experience was a year or so ago, but the bad impression remains. Maybe the regular phone person was out sick and it was all hands on deck and Grumpy Uncle Man was nearest to the receiver. Dunno. A very complacent and un-innovative way for a software/electronics company to operate nonetheless. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Allows me to certify employee timekeeping records and other job costing factors with exact job site land + leave times via the Travel Detail reports. Able to provide clients and other stakeholders real-time staff ETA's and up to the minute locations. Has an accompanying okay-enough app. Haven't really sat with ATTI Shadow Tracker beyond that to see how any other features may benefit my work life, TBH. Our company has used this system for several years to monitor 2 work vans and a box truck. Cons: Need to generate Travel Detail reports while working remotely on my home laptop via the web-based login page. I have the correct login + password, same as the mobile app and on my office desktop and I can't do what I have to do. I can't seem to find a download like the one on my desktop that loads a fixed icon on the screen. I have to go back to 2018 dates + can only go back 2 weeks on the app. Very frustrating. That aside, we had issues with the unit in our truck, my boss was directed to send it back to be looked at and/or serviced. Fine, done. Hoop jumped. Unit eventually gets returned in a small box with an INCREDIBLY general packing slip. Bossman did not find or get an email or phone call either to make clear what the current working condition of the unit was. Was it a replacement? Same unit? Did a tech look it over? Who knew? Not us. I was then assigned the job to follow-up because he was over it by then. First off, a guy answers, "Hello". No company name, nothing. HUGE pet peeve of mine to have to ask if I am calling 'X' company, have the right #, etc. I move on to explain the reason for my call and the reason for the confusion. Guy proceeds to get undeniably irritated and needlessly defensive that we apparently can't read minds or make correct the assumptions that our unit was checked and works all on our own. I would imagine this SOFTWARE company wastes a lot of time answering calls with the sheer lack of process + basic intake + communication systems. Reasons for choosing Shadow Tracker Unclear why this system was chosen. Again, it's functional, but in time people do get fed up when a company makes it difficult for their customers to interact and do business with you and/or there is difficulty in trying to use the system or a complementary app in a basic way. Read More Timothy S. Verified reviewer Oil & Energy 11-50 employees Used daily for less than 2 years Review source Reviewed October 2024 Okay for basic needs, quickly outgrown if you want to integrate 2 It was pretty easy to set up and use. There seemed to be a pretty big cliff when it we shifted from a sales opportunity to a customer however. The data we were receiving seemed accurate, which is good, but the methodology for accessing and integrating that data with anything in-house were pretty rough. This could be a good solution for organizations that want a very basic and lower cost solution and don’t plan to integrate with anything else. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 2 Functionality Pros: The price was good. And the information seemed accurate. Cons: While we used the product, we quickly became aware at how behind it was compared to the competition. Many of the things we wanted to do required manual processes that took a lot of time. Ultimately, this is why we left. Read More EH Eric H. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed September 2020 Wiarcom Communications 2 We did not receiving emails or invoices for over two years. When I called account department, they told me that their system was overwhelmed and therefore you were not notified. Their account rep was rude when I ask about cancelling our service and told me to read my contract, which they had made amendments but did not email out to their customers. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: Shadow software has a ton of details, such as vehicle location, speed, and the time a vehicle has been parked. Cons: ATTI GPS devices require updates all the time and the Shadow app will not work on Mac. Wiarcom (ATTI communications) has terrible customer service and accounting department. Wiarcom continue to charge you even if your GPS is sent in for service or they are not working. The GPS devices will not last long and require firmware updates. It will cost you time and money to remove and re-install the GPS devices from your vehicles and sent in for updates or repair. Furthermore, the account department will automatically renew your contract without your consent if you do not cancel within 90 days. Buyer beware of these two companies. Read More GS Georgiana S. Verified reviewer Used daily for less than 12 months Review source Reviewed April 2018 Bad customer service, the worst experience ever 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing works, there is nothing anybody can like about this product or company. They have high costs, non- working devices, the worst customer service you can get, attitude from the sales reps, customer service and so on Cons: They locked us in a 3 years contract without us being aware of and when I called them to ask why, not only that they gave me an awful attitude but they told me straight forward that this is how they stay in business: cheating on people, tricking them into long term contract out of which they cannot get away unless they pay a huge amount of money as a cancellation fee. How can this be possible? Also, they system is good for nothing. Their "advanced" technology fails all the time, it shows the trucks on a different location than where the trucks really area. So there we are stuck in this for two more years, which high costs and a non-working system. Read More SL Scott L. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed April 2020 NEVER EVER USE THIS COMPANY. Google search "WiarCom" if you doubt me (that is their real name) 1 Again, their salespeople misrepresent their service agreement. They immediately threaten you with nasty emails when you push back. Ratings Breakdown 1 Ease of use 1 Value for money 1 Functionality Pros: You will absolutely be sorry. There are other companies that will treat you right. This company is absolutely crooked. Cons: I signed up for a two year contract. When complete, I had found a service I preferred. They refused to cancel my service. They continued to charge my credit card. Had to cancel my credit card. Then I got threats. Reasons for choosing Shadow Tracker It was the first company I had located after a previous vendor went out of business Read More JG Jose Juan G. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed March 2019 Abhorently Useless 1 Ratings Breakdown 1 Ease of use 1 Customer support 1 Functionality Pros: The pros about this company is that the system worked for a bit. Cons: The issue I have is not with the way the software/hardware works, but with the kind of costumer service this company "offers". I've called a good 20+ times and I've only been able to talk to them twice with 1hr+ wait times. And every time I think I've solved the issue another surfaces inmediatly. Now, they said they would call me back some time after the last time I talked with them and 1 week later STILL no call back with the issue at hand. So I have tried calling them countless times again of course to no success. This is by far the worst costumer service experience I've had with a company. Read More RP Rick P. Used daily for more than 2 years Review source Reviewed June 2017 Do not waste your money here!!!! 1 We no longer desire this service, and hope you can understand. Please understand, when their old unit stopped working, they sent us a new unit. We paid 4 months in advance and full price for the new unit. The new unit broke after about one month of use. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Cons: What's to like? We used this service for over 4 years, and then when their old unit stopped working, they sent us a new unit. We paid them 4 months in advance and full price for the new unit. The new unit broke after about one month of use. I informed them that I wanted them to send me a new unit. Their suggestion to me was for us to send it back to them, pay all freight incurred as well as all fees to have it repaired. Read More CH Clint H. Used daily for less than 2 years Review source Reviewed December 2017 Awful service devices cheaply made and DO NOT WORK. 1 Absolutely no benefit. The devices didn't work as advertised and similar reviews confirm my concerns. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Cons: I ordered this software about a year and a half ago. One device never worked and the other device quit working after 4 months. The company will Make you just thru hoops to try to return the device and offers little to no help on resolution. They will continue to bill you when you have no working devices and you can never talk to anyone that has answers. They have two separate companies that deal with the technology and the other with billing as to protect themselves from any type of account resolution. This is the worst company I have ever dealt with in response to customer service and supplying a device that actually does what it is supposed to do. Read More BD Bruce D. Used unspecified for unspecified Review source Reviewed January 2017 THIS PRODUCT DOES NOT WORK! 1 This shadow tracker system DOES NOT WORK PERIOD! Sales teams does not disclose the fact that IT DOES NOT WORK WITH Mac OS! The system does not work with Mac based systems so if you have a Mac keep shopping to avoid disappointment. For example, we are a service based company with trucks. On one day truck goes to service call for 1hr. and is shown properly on software except number on address is incorrect. Job incomplete. Must return next day to complete the job. The next day the same truck returns to the exact same address BUT in the tracking software it shows truck as being in a completely different address/location (approx 1/4 mile away)!!! Yes. Confusing!!! After several reloads same exact thing!! It constantly shows truck in the wrong location, travel path shows trucks B-lining path through the back of people's yards (not on streets). The Shadow Tracker software also falsely shows stops with address revisited later in the day! MORE CONFUSING and FRUSTRATING!! Click on the stop only to find it gives you the wrong address and street!!! Also, installation is not straight forward and a challenge and there is very little support! After I discovered these problems I contacted customer service and explained the problem. This took several attempts and an email with no response. Finally I was able to speak to a customer service rep. After the my problems were fully and calmly explained, I requested a full refund for their lame product that just does not work. Their answer was excuses and a resounding, "NO REFUNDS". Do not waste your good money and your time on this tracking device and this company -- completely worthless! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Read More Showing 1 - 10 of 19 Reviews [See All Reviews](https://www.softwareadvice.com/fleet-management/shadow-tracker-profile/reviews/) ## Other Top Recommended Fleet Management Software [Azuga Fleet](https://www.softwareadvice.com/logbook/azuga-fleet-profile/) **4.3** (301) Recently recommended **76** times [GPS Insight](https://www.softwareadvice.com/fleet-management/gps-insight-profile/) **4.5** (243) Recently recommended **70** times [HCSS Telematics](https://www.softwareadvice.com/fleet-management/hcss-gps-profile/) **3.5** (2) Recently recommended **63** times [EAGLEi GPS](https://www.softwareadvice.com/product/455264-EAGLEi-GPS/) **0.0** (0) Recently recommended **60** times Stuck Between Options? Our experts can help you compare Shadow Tracker with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice