Action1
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Most Helpful Reviews for Action1
1 - 5 of 96 Reviews
Matthias
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
skycore swis AGs review on Action1
AMAZING experience from first contact through trial to purchase. Outstanding support! They are clearly listening to customer feedback and implement feature requests in short period of time.
PROSPatchmanagement, Automation and ease of use had the most impact to our business and our processes.
CONSIt might not offer as extensive functionality as some of its competitors. Nevertheless, this also makes it lean, fast and easy to use.
Reason for choosing Action1
Cost-effectiveness: Action1 offers competitive and flexible pricing licensing options that make it more affordable.Feature Set: Allthough the feature set is not as rich as for other competitors, it covers the most important ones and therefore reduces our infrastructure support costs.Ease of use: Action1's user interface and overall user experience to be intuitive and easy to navigate.Customer support: VERY Positive experiences with Action1's customer support team and the availability of extensive support resources which is important for us in order to provide best in class service to our customers.
Fred
Computer & Network Security, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great solution
Action1 is great. I love that they have a discord channel where you can talk with other users. I've received some great support from them, and from time to time the founders of the company even talk to us is the channel.
PROSI love the fact that Action1 has many features straight out of the box. They market themselves as a Patch Management solution, but they do some great features such as software installation, Vulnerability scanning, and remote access as well.
CONSThe time from when you tell the system to perform a task, to when it actually does is a bit slow. Nothing too drastic though. we are talking around 30 seconds.
Reason for choosing Action1
Action1 did more than NinjaOne with a flat pricing scale. Ninja was so much for this, and so much for that type of pricing.
Reasons for switching to Action1
The price as it compared to the quality of the service.
Issac
Verified reviewer
Automotive, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
A centralised IT management platform with automated maintenance functionality
Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm
PROSEasy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access.
CONSUi looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability
Vendor Response
Hi Issac, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track. We are sorry to hear that you're having trouble with your connection. Please, contact support@action1.com, and they will be happy to assist you. We also appreciate you've brought some issues re. Ui to our attention. We are constantly improving our product, including enhancing Ui. Some particular Ui improvements will come with the next product release.
Replied July 2021
Christian
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
A Platform that works great and a compony that cares.
I can't say enough good things about Action1. I leave two things here: 1.) 100 Free endpoints forever - no card required. This is great for smaller internal IT departments. They won't even let you make a donation towards the development. They are great people with a heart for service. 2.) They listen to their customer (whether they are paying or not). The roadmap is wonderful and allows customers to upvote feature requests and comment on what they would like to see.
PROS- Roadmap: Action1 provides a public roadmap and allows users to upvote feature requests. The best part is... they listen to their users and are constantly involving. - Software Deployment: Action1 makes software deployment quick and easy. They have a Software repository with dozens of programs that are always up to date. You can also easily add your own software with all the parameters and scripting needed! - Easy Turn up: You can deploy endpoints quickly! - User interface - Automate deployment and patching - Reports: Built-in and custom - Scripting: Built-in and custom
CONS- Need CLI Interface - On the roadmap - Need better remote desktop option - On the roadmap
Kjetil
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Don't know how we managed without Action1
I can only say that Action1 is fantastic, and I hightly recommend it to anyone looking for a patch managment solution.
PROSAction1 has been a lifesaver for us as a small ICT Team. We now have full overview of our fleet of windows devices and can see any updates or vulnerabilites at a pane of glass. In my team we often talk about how a great find Action1 was. We looked at different solutions, but they were either too expensive or did not have the features we wanted. We love how the team at Action1 regulary keep us up to date webinars, and frequently publish new features.
CONSI can't think of anything I don't like about Action1. I do wish that we also could see our MacOS fleet in Action1, but the good news is that that is on their roadmap.
Reason for choosing Action1
Price is unbeatable and the features is just what we need
Reasons for switching to Action1
SCCM was to cumbersome and slow to update.