Alloy Navigator Software


 

Alloy Navigator is an on-premise information technology infrastructure library (ITIL)-based IT service management and IT asset management solution for businesses of all sizes. This solution enables users to monitor the efficiency of IT operations, including incident and problem management, change management, knowledge management, organization and contact management, and more.

Alloy Navigator provides a centralized repository that stores contact information, which allows users to view customer data such as asset ownership, active tickets and support history through a single interface. Additionally, workflow management tools let users create customized data fields, email notifications and forms to suit their business requirements.

Alloy Navigator also provides an online self service portal for users and a mobile portal for technicians. Data analysis features include interactive dashboards, charts, and scheduled reports.

 

Alloy Navigator - Dashboard
 
  • Alloy Navigator - Dashboard
    Dashboard
  • Alloy Navigator - Knowledge base
    Knowledge base
  • Alloy Navigator - Process map
    Process map
  • Alloy Navigator - Configuration
    Configuration
  • Alloy Navigator - Service desk
    Service desk
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

14 Reviews of Alloy Navigator

Showing 1-14 of 14

 

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Laurence from Catholic Mutua Group

July 2018

July 2018

The software is easy to use and is loaded with features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use. It keeps track of all our work tickets and inventory very well.

Cons

The Asset Management feature could be a little easier to configure. It also seems a little redundant when you setup a new asset.

Review Source: Capterra
 

Diana from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

I use it daily for tracking HelpDesk Calls, Inventory and Purchasing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has helped streamline our department by having all documents and references in a central location.

Cons

At times it can be a little confusing with what seems to be duplicate areas. But on a positive note these areas can be linked.

Review Source: Capterra
 

Kevin from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Alloy is a very good product for managing IT related information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing that I like most about Alloy is that it's able to house ALL of our IT related data. One stop shop for whatever information you need to access.

Cons

Sometimes the user interface is a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise it's a really good IT software package.

Review Source: Capterra
 

John from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Used Alloy at both my previous and current job, great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product.

Pros

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

Cons

Migration from other software vendors is a little tricky, but that's more due to how the other vendors configure their databases.

Review Source: Capterra
 

Scott from The Lutheran Home Association
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

We've used the network inventory and it works great and the support has been top notch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

Pros

I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

Cons

It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

Review Source: Capterra
 


June 2018

June 2018

I love the product and it has helped us and our client streamline their support processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

providing an efficient service desk

Pros

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.
Support is great.

Cons

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.
The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.
Priced for larger organisation - difficult for small organisations to get started.

Review Source: Capterra

  Response: Alloy Software, Alloy Software

Date: June 2018

June 2018

 

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products!

We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition.

Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get.

I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

 

Joshua from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

I use the software on a day to day basis for incidents from our users and inventory tracking.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders.

Cons

There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements.

Review Source: Capterra
 

Joanne from Catholic Mutual Group
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great product, everything is linked for ease of access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access to know what inventory we have and where it is located. We can easily find out how old someone's computer is just by checking into Alloy Navigator.

Pros

I really like being able to click on a location and be able to drill down thru the user to the inventory item and PO.

Cons

It would be nice to have some mini webinars for training on each area that we could watch when we needed a little explanation of how to use a certain part of the program.

Review Source: Capterra
 

Leah from City of Salem, Oregon

June 2018

June 2018

We have been using Alloy for over 13 years and have no plans to change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have over 50 people on staff, it really helps us keep our business running smoothly. What we like most about the software is how customizable it is.

Cons

The out-of-the-box reporting could be more robust, but we are able to write our own reports so it's not an issue.

Review Source: Capterra
 


June 2018

June 2018

We use Navigator for help desk ticket and asset management and have found it quite useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Cons

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Review Source: Capterra

  Response: Alloy Software, Alloy Software

Date: June 2018

June 2018

 

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

 

Stephen from SNC Solutions

June 2018

June 2018

Since implementing 8 years ago, has been instrumental in our growth and support of our Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support tracking, Purchasing, Client Portal

Pros

The ease of use, ability to customize the software to our needs and the fantastic support we receive
no matter what the request, could not run our Business without Alloy and the support we receive with the Product.

Cons

if there was to be a con only one to be would be the ability to send a PDF PO without needing to save 1st and attach for sending

Review Source: Capterra
 

Josh from QK, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

consistent and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The various auditing options are great with very little impact if any noticed on our end points when processing.

Cons

If I had to pick something, there have been some sql report issues in the past for custom reporting.

Review Source: Capterra
 

Graham from Rivertech Limited

February 2012

February 2012

Asset tracking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recommend this product to all my suppliers and clients and feel this is well suited to many companies no matter how large or small.

Pros

I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly. I am currently an owner of an IT Solutions Company and this application has made our support and asset tracking a breeze and not stressful at all.
This is a fantastic suite at an affordable price for all budgets and requirements.

Cons

After using this product from Enterprise to Express versions have never found any cons and fits into all the business models I have been involved in.

Review Source: Capterra
 

Doug from Private Company

February 2012

February 2012

Happy with Alloy Discovery

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been very, very happy with this product and the company overall. If our auditors are happy, then we're happy. The product was easy for us to deploy and has a very minimal impact on systems/networks when it runs. I'd certainly recommend Alloy Discovery to small businesses or to larger Enterprises that don't need the complexity and feature overkill that similar, far more expensive products provide.

Pros

The customer service provided to us has been outstanding. Email and phone communications were timely, cordial and addressed our needs.

An audit conducted by a third party of our systems last year resulted in glowing reviews of Alloy Discovery. The auditors felt that the capabilities of the product were outstanding for the target market (us).

Cons

I wouldn't say this is a con... There are a few "nice to have" features that are missing, but indications are that these capabilities may be provided as the product matures. They are certainly not show-stoppers for us.

Review Source: Capterra