Other Software

More Help Desk Software

Alloy Navigator Software

23 reviews(4.5/5)
23 reviews(4.5/5)

Alloy Navigator is an on-premise information technology infrastructure library (ITIL)-based IT service management and IT asset management solution for businesses of all sizes. This solution enables users to monitor the efficiency of IT operations, including incident and problem management, change management, knowledge management, organization and contact management and more.

Alloy Navigator provides a centralized repository that stores contact information, which allows users to view customer data such as asset ownership, active tickets and support history through a single interface. Additionally, workflow management tools let users create customized data fields, email notifications and forms to suit their business requirements.

Alloy Navigator also provides an online self service portal for users and a mobile portal for technicians. Data analysis features include interactive dashboards, charts, and scheduled reports.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 8 , Windows 10

Popular Guides Featuring this Product

Alloy Navigator appears in the following software guides:

23 Reviews of Alloy Navigator

Showing 1 - 20 of 23

Start your review of Alloy Navigator

Click to start

  • Jeff from Benson Industries, Inc.

    Number of employees: 501-1,000 employees

    September 2018

    Alloy Navigator 7 and Discovery 7 - Very useful software product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are very satisfied with this product because it does everything we expect it to do when properly set up.

    Pros

    We use the Help Desk feature in Navigator and Machine Inventory in Discovery primarily. They allow us to efficiently handle user problems and requests of all kinds and keep track of company assets such as computers, servers and software installations.

    Cons

    The software is extremely powerful and flexible but because of this it is also very complicated to configure properly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Craig from Benson Industries, Inc.

    Number of employees: 501-1,000 employees

    September 2018

    A flexible product for any IT Department

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

    Pros

    The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

    Cons

    The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Mike from Benson Industries, Inc.

    Number of employees: 501-1,000 employees

    September 2018

    My Honest Review of Alloy Navigator

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

    Cons

    What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dan from Berger Group Holdings, Inc.

    Number of employees: 1,001-5,000 employees

    August 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

    Cons

    Can be a little slow on a WAN or remote connectivity, I recommend the web interface for those situations.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Eric from Silgan Containers

    Number of employees: 1,001-5,000 employees

    July 2018

    Alloy does the job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

    Pros

    - Alloy user portal and technician portals are easy to use
    - Runs quickly and smoothly
    - Easy to import users from AD
    - Email integration for alerts on new tickets and updates on existing tickets
    - Training that Alloy offers is well thought out and contains tons of information.

    Cons

    - Customer Support can take 1-3 days to get back to you
    - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
    - If you want custom features added it is going to cost a decent chunk of money.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Alloy Software, Alloy Software

    August 2018

    Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution!

  • Keith from Silgan Business Technology

    July 2018

    Our company has grown tremendously in the past two years and Alloy has grown with us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Robust help desk solution.

    Pros

    Almost all the features have customization to fit your business. From device inventory to custom reporting, Alloy helps you get what you need for metrics.

    Cons

    There is a learning curve on the product. If you do too much customization, like all things, something may break when an upgrade is released.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sean from SANDAG

    July 2018

    A fantastic alternative to Autotask

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Asset tracking and ticket metrics

    Pros

    Allows full IT management from asset inventory to helpdesk metrics. Allows full financial tracking, tickets, and asset discovery.

    Cons

    It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization. If you have no teams at all, individuals can be overwhelmed as their are many features to this application.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Mostly positive, with exceptions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.

    Cons

    How much back end maintenance I have to be involved in. I would prefer a solution that is able to smartly manage itself out of the box OR more accurately describe what errors are causing an issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jeff from The Standard Group

    Number of employees: 51-200 employees

    July 2018

    If keeping track of everything is what you want, this product is for you! And I mean everything!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

    Pros

    Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

    Cons

    I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Laurence from Catholic Mutua Group

    July 2018

    The software is easy to use and is loaded with features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very easy to use. It keeps track of all our work tickets and inventory very well.

    Cons

    The Asset Management feature could be a little easier to configure. It also seems a little redundant when you setup a new asset.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Diana from Catholic Mutual Group

    Number of employees: 51-200 employees

    July 2018

    I use it daily for tracking HelpDesk Calls, Inventory and Purchasing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has helped streamline our department by having all documents and references in a central location.

    Cons

    At times it can be a little confusing with what seems to be duplicate areas. But on a positive note these areas can be linked.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kevin from Catholic Mutual Group

    Number of employees: 51-200 employees

    July 2018

    Alloy is a very good product for managing IT related information.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The thing that I like most about Alloy is that it's able to house ALL of our IT related data. One stop shop for whatever information you need to access.

    Cons

    Sometimes the user interface is a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise it's a really good IT software package.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • John from Catholic Mutual Group

    Number of employees: 51-200 employees

    June 2018

    Used Alloy at both my previous and current job, great product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy tracking of hardware and software licenses. Tracking of helpdesk issues has been easier that previous product.

    Pros

    The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

    Cons

    Migration from other software vendors is a little tricky, but that's more due to how the other vendors configure their databases.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Scott from The Lutheran Home Association

    Number of employees: 201-500 employees

    June 2018

    We've used the network inventory and it works great and the support has been top notch.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've used the network inventory to scan all PCs weekly and it lets me know if there are any changes going on with our hardware. We keep track of all of our maintenance history so we know the history of all of our hardware. We've done some software monitoring so we know what versions of software are being used.

    Pros

    I like the network inventory. It lets me know what is going on with our PC's and if anything is changing. I use ANX to input all of our service done on PCs so it's easy to find out the history of a PC

    Cons

    It takes a little time to get used to how to make modifications but the support has been great and will be looking into some training to be able to use more affectively.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    I love the product and it has helped us and our client streamline their support processes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    providing an efficient service desk

    Pros

    There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.
    Support is great.

    Cons

    Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.
    The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.
    Priced for larger organisation - difficult for small organisations to get started.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Alloy Software, Alloy Software

    June 2018

    Thanks for the kind words! We truly appreciate your loyalty to Alloy's products! We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition. Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get. I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

  • Joshua from Catholic Mutual Group

    Number of employees: 51-200 employees

    June 2018

    I use the software on a day to day basis for incidents from our users and inventory tracking.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders.

    Cons

    There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Joanne from Catholic Mutual Group

    Number of employees: 51-200 employees

    June 2018

    Great product, everything is linked for ease of access.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy access to know what inventory we have and where it is located. We can easily find out how old someone's computer is just by checking into Alloy Navigator.

    Pros

    I really like being able to click on a location and be able to drill down thru the user to the inventory item and PO.

    Cons

    It would be nice to have some mini webinars for training on each area that we could watch when we needed a little explanation of how to use a certain part of the program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Leah from City of Salem, Oregon

    June 2018

    We have been using Alloy for over 13 years and have no plans to change

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have over 50 people on staff, it really helps us keep our business running smoothly. What we like most about the software is how customizable it is.

    Cons

    The out-of-the-box reporting could be more robust, but we are able to write our own reports so it's not an issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    We use Navigator for help desk ticket and asset management and have found it quite useful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

    Cons

    Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Alloy Software, Alloy Software

    June 2018

    Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!

  • Stephen from SNC Solutions

    June 2018

    Since implementing 8 years ago, has been instrumental in our growth and support of our Clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support tracking, Purchasing, Client Portal

    Pros

    The ease of use, ability to customize the software to our needs and the fantastic support we receive
    no matter what the request, could not run our Business without Alloy and the support we receive with the Product.

    Cons

    if there was to be a con only one to be would be the ability to send a PDF PO without needing to save 1st and attach for sending

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
Do you use Alloy Navigator?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639