--- title: "Alloy Navigator Software Reviews, Demo & Pricing - 2026" description: "Review of Alloy Navigator Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/alloy-navigator-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Small Business Project Management Software](https://www.softwareadvice.com/category/3618-small-business-project-management/) / Alloy Navigator Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-service/alloy-navigator-profile/alternatives/) # Alloy Navigator Review From $19-$86/month Free version Free trial 3 plans Wondering if Alloy Navigator is right for your organization? Our Small Business Project Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Alloy Navigator 4.6 [(67)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Pricing Starting at $19.00 per user per month ### About Alloy Navigator Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. Wondering if Alloy Navigator is right for your organization? Our Small Business Project Management Software selection experts can help you in 15 minutes or less. ## Alloy Navigator User Interface ## Popular Alloy Navigator Alternatives Main Product Alloy Navigator 4.6 [(67)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.51Value for money - 4.61Customer support - 4.48Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Alloy Navigator Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Alloy Navigator Explorer $19.00 per user, per month Plan includes: - Asset Management - Automation - IT Help Desk - Knowledge Base - Network Discovery - On Premises - Self Service Portal Alloy Navigator Express $49.00 per user, per month Plan includes: - Approvals - Change Management - Consumables - Named or Concurrent User Licensing - On Premises or Cloud - Software Licensing Alloy Navigator Enterprise $86.00 per user, per month Plan includes: - Advanced Workflow Automation - Configuration - ITIL - Management & CMDB - On Premises or Cloud - Project Management - Service Catalog Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Alloy Navigator Features - Features of Alloy Navigator Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking Ad hoc Reporting Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Routing Barcode/Ticket Scanning Barcoding/RFID Benchmarking Calendar Management Call Center Management Capacity Management Catalog Management Categorization/Grouping Change Management Change Planning Change Tracking Check-in/Check-out Client Portal CMDB Collaboration Tools Commenting/Notes Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Management Contract/License Management Cost Tracking CRM Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Mapping Data Visualization Depreciation Management Device Auto Discovery Dispatch Management Disposal Management Document Storage Drag & Drop Email Management Email Templates Full Text Search Help Desk Management Historical Reporting Impact Management Incident Management Interaction Tracking Inventory Control Inventory Management Inventory Tracking Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Reporting IT Risk Management Knowledge Base Management Knowledge Management License Inventory License Management License Tracking Location Tracking Macros/Templated Responses Maintenance Management Maintenance Scheduling Milestone Tracking Mobile Access Mobile App Multi-Channel Communication Multi-Language Multi-Location Order Management Percent-Complete Tracking Performance Metrics Portable License Portfolio Management Prioritization Problem Management Procurement Management Product Activation Projections Project Management Purchase Order Management Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Relationship Mapping Release Management Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Request Assignment Requirements Management Requisition Management Reservations Management Risk Assessment Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Search/Filter Self Service Portal Service Catalog Service Level Agreement (SLA) Management Shipping Management Single Sign On SSL Security Status Tracking Supplier Management Supports Scrum Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Task Scheduling Testing/QA Management Text Editing Third-Party Integrations Ticket Management Time & Expense Tracking Trial License Widgets Workflow Automation Workflow Management Work Order Management ## Alloy Navigator Integrations Microsoft Teams Integration rated undefined from -1 review Microsoft Entra ID Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review Okta Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review Ping Identity Integration rated undefined from -1 review See all 20 integrations ## Alloy Navigator User Reviews ## Alloy Navigator customer ratings - Overall rating: 4.6/5 - Total reviews: 67 ### Rating distribution - 5 stars: 38 reviews (57%) - 4 stars: 28 reviews (42%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### A flexible product for any IT Department - Overall rating: 5/5 - Reviewer: Craig P. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Asset tracking, ticket management, knowledge base articles and full asset library reservation system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request. #### Cons The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find. --- ### Has good potential - Overall rating: 4/5 - Reviewer: Vitaliy E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better. #### Cons The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync. #### Vendor response Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family! Replied February 2019 --- ### Alloy has a lot of useful features, but is not the easiest to use - Overall rating: 4/5 - Reviewer: Jacob B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders. #### Cons Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back. #### Vendor response Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience. Replied September 2023 --- ### Powerful tool - Overall rating: 5/5 - Reviewer: Simon R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information. #### Cons The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine. --- ### My Honest Review of Alloy Navigator - Overall rating: 4/5 - Reviewer: Mike A. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it. #### Cons What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus. #### Vendor response Thanks so much for your review and for your company's loyalty of 14 years! I highly recommend you give the Technician's Web Portal a look. It's interface is really slick and will absolutely feel new and streamlined over the Windows client. If you have any questions about it, drop our services team a call! Replied February 2019 --- ### Review for Alloy Navigator - Overall rating: 5/5 - Reviewer: Hany E. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program helps to follow the work seriously and continuously and it includes all the sections I need in the work like the one and save the assets in the department and renewal and many other things #### Cons This program is good, and there's nothing I didn't like. #### Reasons for choosing Alloy Navigator Because it's simpler and easier in everything, and I can control a lot of things through it --- ### Great software - Overall rating: 5/5 - Reviewer: Dan D. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations. #### Cons Can be a little slow on a WAN or remote connectivity, I recommend the web interface for those situations. --- ### Our company has grown tremendously in the past two years and Alloy has grown with us. - Overall rating: 4/5 - Reviewer: Keith M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Robust help desk solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost all the features have customization to fit your business. From device inventory to custom reporting, Alloy helps you get what you need for metrics. #### Cons There is a learning curve on the product. If you do too much customization, like all things, something may break when an upgrade is released. --- ### Alloy Navigator - Overall rating: 4/5 - Reviewer: Eric L. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Asset tracking, good customization possibilities and Alloy seem willing to help and adapt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more. Good customization options and if we can't fix it ourselves, Alloy can make it. #### Cons It's a lot to learn and trying to figure out a good workflow with the tools in hand. The help section can be a bit vague on details. --- ### I use the software on a day to day basis for incidents from our users and inventory tracking. - Overall rating: 4/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders. #### Cons There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements. --- Showing 1 - 10 of 67 Reviews [See All Reviews](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) ## Alloy Navigator Popular Comparisons [Freshdesk vs Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/vs/freshdesk/)[Zendesk Suite vs Alloy Navigator](https://www.softwareadvice.com/compare/26892-Zendesk/vs/57082-alloy-navigator/)[Milvus vs Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/vs/milvus/)[Freshservice vs Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/vs/freshservice/)[LiveAgent vs Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/vs/liveagent/)[Zoho Desk vs Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/vs/zoho-desk/) [Compare All Alternatives](https://www.softwareadvice.com/it-service/alloy-navigator-profile/alternatives/) ## Other Top Recommended Small Business Project Management Software [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) **4.5** (3545) Recently recommended **58** times [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3039) Recently recommended **56** times [NetSuite SuiteProjects Pro](https://www.softwareadvice.com/project-management/openair-profile/) **3.9** (44) Recently recommended **27** times [SAP S/4HANA Cloud](https://www.softwareadvice.com/accounting/sap-s-4hana-cloud-profile/) **4.3** (358) Recently recommended **17** times Stuck Between Options? 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