Alloy Navigator Software
FrontRunners
About Alloy Navigator
Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.
Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service p...
Alloy Navigator Pricing
We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Available
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Alloy Navigator User Reviews
OVERALL RATING
Showing 1 - 5 of 51 reviews
Jeff
Verified reviewer
Company size: 51-200 employees
Industry: Printing
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
If keeping track of everything is what you want, this product is for you! And I mean everything!
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Pros
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
Cons
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
Anonymous
Company size: 201-500 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
An Excellent Tool for ITSM, Project Management
I am satisfied with this software, Its in my use every day. Excellent product 10/10
Pros
easy to use, stable Software, I am their customer since 12 Years but never had issues @ software level. It helps me to manage my work without spending much time on the systems.
Cons
Their international support is excellent however, they should have local support team in UAE.
Reasons for choosing Alloy Navigator
I was impressed with their feature set
Reasons for switching to Alloy Navigator
we implemented IT Service desk module in Maximo however, we realize that Alloy is more easy to work and simple to manage.so we decided to move.
Vitaliy
Verified reviewer
Company size: 201-500 employees
Industry: Law Practice
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2019
Has good potential
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
Pros
What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.
Cons
The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.
Response from Alloy Software
Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family!
Replied February 2019
Doron
Company size: 51-200 employees
Industry: Architecture & Planning
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Doron's Alloy Review
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Pros
Software is reliable, user friendly and you get the results quickly.
Cons
Some built-in features are limited and require alterations.
Reasons for choosing Alloy Navigator
Was simpler to maintain and operate with better results.
Reasons for switching to Alloy Navigator
We felt like that product quality was declining.
Eric
Verified reviewer
Company size: 1,001-5,000 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
Alloy does the job
The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Pros
- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.
Cons
- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.
Response from Alloy Software
Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution!
Replied August 2018
