Also useful in finding out the experts in certain areas and questions in that area. The team is eager to improve the tool by adding new features.

Gamification/recognition was good motivation for team members to engage with the platform. Pricing was straightforward and our tier fits our company well.

Overall really good experience, very good offering of Q&A in enterprise space.

If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable.

It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.

Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question).

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.

I appreciate the extensibility of AH, and am glad to see improvements come to the product over time.

Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself.

Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

But this was quickly resolved when I brought it up. I think what makes this product great is the customer support.

Missing in-app notifications; there is only email notifications. Weak for knowledge base use (could use more tree-structure navigation and more wiki-style).

They are knowledgeable, friendly, professional and simply excellent.

Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

From users point of view, experience is great and solution is easy to use.

I dislike the actual format that the software is put in. It feels a bit off to me and I think a redesign is needed.

Slack integration is poor, can just inform that a question was asked, and don't get additional notifications or interactions as more things happen.

However, the very best part of AnswerHub is their amazing Customer Service. Everyone we have dealt with has been professional, intelligent, patient and a joy to work with.

It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API.

The folks at DZone are wonderfully responsive both electronically and in person.

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

The ability to connect to other PC remotely and control it is just amazing, the live chat  is also good.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

It has been great to use it. It is very user friendly which gains more confident we are using it right.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

US Dollar

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries.


AnswerHub enables team collaboration and ideation, customer self-service portals and privately managed Q&A sites. Users can share information among team members, propose and track the progress of ideas and build a knowledge base for both customers and partners.


AnswerHub includes built-in gamification, so users can recognize and reward team members for their knowledge. Team members can be identified according to their field of expertise enabling fresh queries to be routed to the specific people.


AnswerHub offers services on a monthly subscription basis that includes support via an online knowledge base including tutorials, case studies and eBooks and through a ticketing portal.



LongDescription

Commenting/Notes

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

User Management

Status Tracking

Access Controls/Permissions

Rich Text Editor

Single Sign On

Communication Management

Brainstorming

Collaboration Tools

Full Text Search

Group Management

Self Service Portal

Ideation

Content Management

Forum / Discussion Board

Mobile Access

Discussions/Forums

Membership Management

Text Editing

Filtering

Real-Time Notifications

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Moderation

Knowledge Base Management

Decision Support

Chat/Messaging

Customizable Branding

Remote Access/Control

Tagging

Gamification

Third-Party Integrations

Online Forums

Document Management

@mentions

Search/Filter

Member Directory

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

201-500

501-1000

1000+

AnswerHub

In Person

Live Online

Webinars

Documentation

Videos

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Whiteboard

Personalization

Meeting Management

Presentation Tools

Session Recording

Remote Printing

Video Management

Calendar Management

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

Reporting & Statistics

Attendee Management

Real-Time Chat

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


AnswerHub vs TeamViewer Remote

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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