At times clicking on the screen of the machine you are connected to does not work. Also, at times there is no notification of connection loss.

Very impressed with the setup and how it connects with minimum effort. Really good to get your computers connected remotely without faffing around.

Amazing speeds and reliability, great even on iOS and Raspberry Pi, and does everything we need in a secure environment.

I find it very useful and helpful in my current business and I recommend it for personal and business use. Solving the little cons could make it the leader on the market.

Its greatest strength apart from the quality of the remote access is its ability to work without the need to install, which is a boon for clients that do not have install access.

The ease of use and reliability is excellent, providing great user  experience.

Easy to install and use, it is a reliable software under good speed internet connections and it is pretty secure and free for personal use.

Installation is super easy and connections are perfect. It is very lightweight compared to teamviewer.

Easy to use and extermely powerful remote support solution. Video, file sharing are of good quality.

It's not web based, so you have to download something locally. This is at worst mildly inconvenient, as the download is zippy.

Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.

Very well finished tool compared to other free and paid solutions. It has the basic functionalities to help the helpdesk team.

The whole experience I had with the app was in general very good. I used it in my old consulting work where I worked as a help desk and used it only this tool to access the client's machine.

Its great for remote support and allows support reps to connect and fix your PC whilst you watch. I love that I have to authorize a connection first and this is great for security.

There is no negative things in my mind but it very very rarely gives weird error and connection drop.

It's ease of use is to fascinating to me and has saved me a lot of time, stress and cost in moving from one place to another for little issues.

I am very pleased with the speed of Anydesk application. I hope it always stays like this.

I use a lot this software and if very important for my work, works great and the functions is very fast and easy to use.

I like that I have to authorize any connection to my machine and this is great for security.

My overall experience with anydesk is very positive and i will always recommend this tool for those who want to work from remote access. It is secure and reliable program and very inexpensive.

Great Remote Access Program, met all my needs, super easy to use and install, you can do everything on any desk without complications, great remote access software.

Very few times there was an interruption in the connection, but I believe it was due to the interruption in the internet connection on one of the devices.

The integrated chat, help in support. Unmonitored access with password.

The graphical interface is clean, friendly and quiet to use and without problems. The Anydesk community is super collaborative and is always helping with questions and troubleshooting.

They also have a phone app so you can remote into a computer while on the go. Navigation is pretty good on mobile so it’s definitely usable.

The application's interface and management screen is very good. The screen image quality is very good when I provide remote connection.

I loved this software it is easy to operate and vary inexpensive.

Sometimes the connection gets lost and i have to connect it again, so that i dont like about it.

GitHub is the world's largest community of developers to discover, share build better software.

Sometimes the connection is lost in between and we need to reconnect again and again. Not sure if its because of network issues.

It has limited functions. If your pc has low configuration , It will see slowness and lag problems.

Lags with the clipboard feature sometimes making copy and paste difficult, mobile version is not as simple as desktop version and cursor handling on mobile makes it more difficult to use on mobile.

Effectively  & efficiently connects with clients remotely.

There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

Euro

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user interface.


Designed for small to midsize businesses, AnyDesk comes with a built-in address book that keeps track of contacts/connections and enables users to view online status for collaborators. It enables enterprises to perform tasks with less bandwidth and in areas with poor internet connectivity. Additionally, the solution’s administration tool allows remote reboot, sessions reporting, automated invoicing and billing.


Other features of AnyDesk include international keyboard support, file transfer, lightweight, encryption technology and more. The product can either be deployed on-premise or hosted on the cloud. It is available on a monthly subscription and support is extended via documentation, phone and email.



LongDescription

Support Ticket Management

Whiteboard

Surveys & Feedback

Access Controls/Permissions

Session Recording

Remote Printing

Print Management

Collaboration Tools

File Transfer

Self Service Portal

Screen Sharing

Mobile Access

Unattended Access

File Sharing

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Remote Access/Control

Multiple Monitor Access

Session Transfer

Troubleshooting

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Solo (feature set for single-person companies): €14.90/month
Standard (feature set perfect for starting with a team license): €29.90/month
Advanced (advanced feature set to support additional business needs): €79.90


Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AnyDesk

Documentation

Videos

US Dollar

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

Cataloging/Categorization

Email Alerts

Document Storage

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

Offline Form

Customizable Fields

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

Email Templates

Help Desk Management

Content Management

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Service Level Agreement (SLA) Management

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Contact Database

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Search/Filter

Contact Management

Lead Management

Chatbot

For Startups

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

AnyDesk vs HelpCrunch

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