AnyDesk vs iSupport

RATING:

4.6

(1716)

AnyDesk has 1716 reviews and a rating of 4.62 / 5 stars vs iSupport which has 34 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (1716)
4.3 (34)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
July 10, 2024
January 20, 2023
Pros/Cons
  • Pros

  • Very impressed with the setup and how it connects with minimum effort. Really good to get your computers connected remotely without faffing around.
  • Amazing speeds and reliability, great even on iOS and Raspberry Pi, and does everything we need in a secure environment.
  • Cons

  • At times clicking on the screen of the machine you are connected to does not work. Also, at times there is no notification of connection loss.
  • It's not web based, so you have to download something locally. This is at worst mildly inconvenient, as the download is zippy.
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  • Pros

  • A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.
  • It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.
  • Cons

  • My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
  • Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2018

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos