--- title: "AzureDesk Software Reviews, Demo & Pricing - 2026" description: "Review of AzureDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/azuredesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / AzureDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/azuredesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/azuredesk-profile/alternatives/) # AzureDesk Review From $12/month Free version Free trial 1 plan Wondering if AzureDesk is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview AzureDesk 4.5 [(50)](https://www.softwareadvice.com/crm/azuredesk-profile/reviews/) Pricing Starting at $12.00 per month ### About AzureDesk AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting. AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations. The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks. Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month. Wondering if AzureDesk is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## AzureDesk User Interface ## Popular AzureDesk Alternatives Main Product AzureDesk 4.5 [(50)](https://www.softwareadvice.com/crm/azuredesk-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.73Value for money - 4.77Customer support - 4.24Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1002)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3470)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(775)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.29Customer support - 4.45Functionality Pricing Starting at $20.00 per month Get Price ## AzureDesk Pricing and Plans Starting price: $12.00 per month Free Trial Free Version One Plan for All $12.00 per month Plan includes: - Data Reports - Email Integration - Group Collaboration Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## AzureDesk Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of AzureDesk AI Copilot Alerts/Escalation Analytics API Automated Routing Call Center Management Chatbot Chat/Messaging Client Portal Customer Database Customer Portal Customer Support Customizable Branding Dashboard Email Management Email Templates Feedback Management Help Desk Management Incident Management Interaction Tracking Knowledge Base Management Live Chat Multi-Channel Communication Performance Metrics Queue Management Real-Time Chat Reporting/Analytics Social Media Integration Surveys & Feedback Third-Party Integrations Ticket Management Workflow Management ## AzureDesk Integrations Slack Integration rated undefined from -1 review FreshBooks Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Olark Integration rated undefined from -1 review Jira Integration rated undefined from -1 review ## AzureDesk User Reviews ## AzureDesk customer ratings - Overall rating: 4.5/5 - Total reviews: 50 ### Rating distribution - 5 stars: 26 reviews (52%) - 4 stars: 23 reviews (46%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.2/5 --- ### Magnificent Customer Support Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used other for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it. We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot. They have additionally Support for HTML marks! An intriguing component that no others helpdesk programming have out there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists. #### Cons Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month. --- ### Awesome Customer Support Software - Overall rating: 5/5 - Reviewer: Bahuguna G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us. #### Cons We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly. --- ### Azure Desk is Great! - Overall rating: 5/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. intuitive and easy to help those people that are not so intuitive. #### Cons Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this. --- ### AzureDesk - Overall rating: 5/5 - Reviewer: Shaun D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have very pleased with the software and support - at a great price as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal. #### Cons I haven't had any issues to note - so far its been great. #### Reasons for switching to AzureDesk Price increase of old software --- ### Azure eDesk Usability - Overall rating: 4/5 - Reviewer: Linda R. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software. #### Cons The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow. --- ### AzureDesk is a software that highlights by its simplicity of use. - Overall rating: 4/5 - Reviewer: Diego Q. - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. #### Cons Nothing, I like all features of this product including: simplicity of use, small fee per agent at month. --- ### Azure Desk - Overall rating: 5/5 - Reviewer: Michael D. - Industry: Media Production - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration. #### Cons Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting. #### Vendor response thank you so much Replied January 2019 --- ### Service desk is very supportive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also. #### Cons Not user friendly when updating user details in ticket. Problem with maintenance of the issues. --- ### support review - Overall rating: 4/5 - Reviewer: margaret b. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use and easy access we are a support company and this makes it very easy to support our clients #### Cons reporting is not too easy but is satisfactory for our needs --- ### Easy Product to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Phenomenal Support and Very Easy product to use. Would recommend this product to anyone who is looking at setting up a support desk to centralize their workflow #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support and Ease of Use #### Cons Creating tickets in Firefox is and issue. I believe they are working on this --- Showing 1 - 10 of 50 Reviews [See All Reviews](https://www.softwareadvice.com/crm/azuredesk-profile/reviews/) ## Other Top Recommended Service Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **9** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **6** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (792) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times Stuck Between Options? Our experts can help you compare AzureDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice