AzureDesk Software


 

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.

AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.

The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.

Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.

 

AzureDesk - Dashboard
 
  • AzureDesk - Dashboard
    Dashboard
  • AzureDesk - Ticket management
    Ticket management
  • AzureDesk - Batch updates
    Batch updates
  • AzureDesk - Knowledge base
    Knowledge base
  • AzureDesk - Reporting dashboard
    Reporting dashboard
  • AzureDesk - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of AzureDesk

Showing 1-20 of 30

 

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Himanshu from Cutting Edge Application Development Pvt. Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It has been a great experience so far. The support team and overall functionality is amazing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Ease of use.
2. At less amount of money you get to deal with a lot of functions.
3. Support team is at your service 24x7.
4. Great knowledgebase and easy to working on detailing.

Cons

1. The user interface / experience can be worked upon.
2. Submit query page can be improvised from the user-experience pov.

Source: Capterra
 

Chris from Dennis Dillon Auto Group
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization and transparency of issues.

Pros

This is easy to deploy and easy to use! Tech support is chat available to take care of any questions regarding the product.

Cons

That I didn't know about this years ago! That I didn't know about this years ago! That I didn't know about this years ago!

Source: Capterra
 

Nick from Embodied Wisdom Publishing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It's a great step up from email support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlined process improvement, better tracking and easy audit trail.

Pros

The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.

Cons

Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.

Source: Capterra
 

Ian from Andium Homes
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

A smart, simple and cost effective solution for SME trying to manage service desk calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A smart, simple and cost effective solution for SME trying to manage service desk calls. It was quick and easy to setup, its simple to use and navigate and I would highly recommend to others.

Cons

The only issue at present is the time it takes to draw down information for reports from the dashboard.

Source: Capterra
 

Steve from Andium Homes
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

An easy intuitive product to use and was implemented within the same day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consolidated support calls and management information

Pros

Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.

Cons

There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap.

Source: Capterra
 

Diego from canarias.com

July 2017

July 2017

AzureDesk is a software that highlights by its simplicity of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Source: Capterra
 

Carmel from Government Council
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

used as a ticketing desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system.

Cons

I would like a date required feature to be added. To help with prioritising. High, low and normal isnt sufficient for my needs . Wish it would remember login details. its annoying to have to retype everytime. It would be great if you could categorise solved tickets into groups. Tickets are slow to update.

Source: Capterra
 

Rod from Biometrics4ALL
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Excellent customer service that's eager to help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Provides a cloud-based incident management system.

Pros

I like the value for the money. At $5/user, it's a great value. I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Cons

It's lack of custom fields and ability to modify the contact information directly from within a ticket.

Source: Capterra
 

Shaun from VPN Solutions

July 2017

July 2017

Experience with the product has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use is great. Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up. The cost is a fraction of previous CSR software.

Cons

Thus far we have not hit any cons or issues to report on. Any items we didn't understand were addressed by Customer Service.

Source: Capterra
 

Campbell from ABM Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Simple to Deploy, Run and Manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and can escalate critical issues through our business efficiently.

Pros

Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product.

Cons

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

Source: Capterra
 

Julio from HOS
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Low price and excellent support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving.

Pros

The support level.

Cons

It needs to have more integrations, like the other main tools of the market.

Advice to Others

It's flexible software. The staff is available to implement good suggestions.

Source: Capterra
 

Jenne from COMSTRAT CORPORATION
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

AzureDesk helps keep clients happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

Cons

AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.

Source: GetApp
 

Rajnil from Aavara Technology Solutions

April 2017

April 2017

Good Solution Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started to use this and there are a few minor things that we found were not done right and this was fixed quickly by the team when it was raised.

It is a good product in the SME domain

Source: Capterra
 

Tony from ABM Systems

April 2017

April 2017

Azure user experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The application is functional and practical to use. Needs some additional features like dictionary, better access and integration when accessing CC's and BCC's. The response message format needs to be better designed as the receiving message is messy. Needs to conform to a corporate format.

Source: Capterra
 

Brad from ABM Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Azuredesk - Suits our business, developers very receptive to our suggestions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.

Pros

it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

Cons

We would like more rules to allow things like automatic assignment of cases.

Source: Capterra
 

Trent from ABM Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Excellent tool to help manage support tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

Source: Capterra
 

Trent from ABM Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Simple and effective ticket management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.

Cons

The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

Source: GetApp
 

Fabio from Canarias.com
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AzureDesk has allowed our internal support team to manage issues raised by employees.
This software has saved time in managing user support requests and improved response times as well.

Source: Capterra
 


March 2017

March 2017

Easy Product to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Phenomenal Support and Very Easy product to use. Would recommend this product to anyone who is looking at setting up a support desk to centralize their workflow

Pros

Support and Ease of Use

Cons

Creating tickets in Firefox is and issue. I believe they are working on this

Advice to Others

If you use Firefox then make sure ticket creation works. Works fine in Firefox

Source: GetApp
 

Stephen from taLaw.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Phenomenal support and the product is easy to use. Some issues with Firefox and ticket creation but I understand they are working in this.

Pros

Support and Ease of Use

Cons

Some glitched with Firefox

Source: Capterra