We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Great knowledgebase and easy to working on detailing.

We have very pleased with the software and support - at a great price as well.

High, low and normal isnt sufficient for my needs.

We were able to institute and bring the software up from ground zero to a useful internal application very quickly.

Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.

Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

It has been a great experience so far. The support team and overall functionality is amazing.

Ease of use and easy access we are a support company and this makes it very easy to support our clients.

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

It gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

I love the ease of use and customer support available.

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.

Ease of use and accessibility price point is good.

It is simple and easy to use. Layout of the screen  is nice and clean.

Functional Help Desk with JIRA integration at a great price point.

We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly.

In addition to Karma being a solid solution from the start, their support and development staff have been remarkably responsive to our ideas and frequently add features based on customer feedback.

When I first startyed using it some features were a bit tricky to find for first time users.

The tagging component is perfect. I do a lot of registration for events through Wufoo and it links up great with it.

Karma was a pleasure to use. It had 2 critical features I wanted: 'Autosave' and 'Save with Followup.

I immediately imported my contacts to the site which was super easy. It was very easy to use and navigate.

We were strongly leaning toward karmaCRM and decided to go for it in the midst of explosive growth. KarmaCRM not only worked for, the support staff were wonderful and incredibly helpful.

It has email tracking, APIs, third party integrations, internal notifications, permissions, easy import and export – everything you expect in a modern CRM.

What I like best is the price and the fact that I can go anywhere and access my database of customers. I also like how easy it is to upload documents that correlate with my customers.

When a feature is broken, it NEVER gets fixed. They are always doing improvements and updates, but the original problems never get addressed.

I've been through some CRM implementations and transitions in the past, and complexity and a lack of customization are often major obstacles.

My team and I have been using Karma for almost two years. The product is very user friendly, affordable and has tremendously helped us scale up our sales and outreach process.

I would be flat on my back, should ever happen something disastrous to it... (which of course wouldn't, as it is cloud-based and you can have everything exported from it).

The Karma team have always been responsive to any inquiries we have had (via phone or email) and always open to feedback of ways to improve the product. Would highly recommend this product.

It is also user friendly, allowing you to download data when you need to but also customize your interface so you can see only the data points that you're interested in.

The integrated email feature is my favorite tool, it saves me time. I wish other CRM programs would utilize this feature without slowing down my PC.

Printable task list (which incl 'overdue' scheduled events). Great app, which lets me search for contacts, and with two taps dial directly.

Not only is KarmaCRM the best and easiest to use, their support team is beyond fantastic.

The one drawback is that it won't automatically code clicking boxes from Wufoo, only fill in the blanks and drop down menus. If they could figure out how to do that, I'd give it 5/5.

US Dollar

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.


AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.


The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.


Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

IT Asset Management

Change Management

Customer Database

Automated Routing

Call Center Management

Email Templates

Self Service Portal

Help Desk Management

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Feedback Management

Appointment Management

Incident Management

Third-Party Integrations

Live Chat

Virtual Assistant

Web browser (OS agnostic)

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AzureDesk

In Person

Live Online

Webinars

Documentation

Videos

KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations.


The solution's Contact management functionality provides basic contact information along with contact activity and history. Contacts can be located via system-wide searches and updated with bulk operations.


Users can research and connect with customers via automated social profile searches, and leads can be automatically imported from the company’s website. Users can also control access rights and permissions with customizable user groups.


Tasks can be prioritized with calendars, alerts and email and SMS reminders. Users can create and maintain multiple calendars for different types of tasks or events and also customize and rearrange dashboard fields, tabs, labels and colors to suit the needs of the sales process. In addition, KarmaCRM integrates with Outlook or Gmail and has a dropbox feature to BCC emails to directly to the CRM.


KarmaCRM is available on a monthly subscription basis that includes support via phone.



Sales Pipeline Management

Referral Tracking

Calendar/Reminder System

Pipeline Management

Customizable Fields

Data Import/Export

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Territory Management

Segmentation

Lead Nurturing

Contact Database

Lead Qualification

Task Management

Prospecting Tools

Search/Filter

Task Scheduling

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

$9/user/month (billed annually) or $12/user/month (billed monthly)

AzureDesk vs karmaCRM

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