It is easy to interface with other services such as ticketing systems and the like. It is easy to get additional information about identified vulnerabilities.

Super fast, neat and top notch solution for Software Composition Analysis.

There's no history of comments or changes. Updates made to one version of a project are not easily available to other versions, or to other projects that use the same components.

The product is really amazing already. Hub knowledge bases are huge and growing day by day.

It is very easy to use and integrate with the current continuous integration infrastructure. It is adding new features frequently to improve usability.

Upgrading it is a major pain / undertaking. Each time we need to upgrade the system we have to do the equivalent of installing it from scratch.

I love the speed and overall simplicity of the application. It does a good job of finding most open source packages and performs identification automatically.

The thing I like most about the Hub is the integrations. Engineers are moving toward a more automated build process and a have a tool that can support that is very nice.

Simple and easy to use, Responsive Customer support. Most of the softwares were already available.

Ease of Use and extensible integration availability.

The ease of identifying and managing the open source code  and as well examining the  source code for vulnerabilities and specifically the hidden security vulnerabilities is amazing.

A very good thing is that it provide features for code scanning, independently from language and technology, also integrated with CI/CD tools like Jenkins.

So far my experience with BlackDuck is great. I have seen almost positive response pretty much.

There are a lot of false alarms that should be corrected to update its database.

It have to pay year by year. In my job work on embeded system, our code size is very small (under 100 kB).

Some of the upgrades did not go smoothly. Some of the information that most IT departments require seems to be missing from the documentation.

Customer Support was quick & helpful. Most of the software already up there & less turnaround time.

Last but not least the technical support and customer care is really good.

I love the ability to see at a glance detailed dependency information. Also being able to follow the breadcrumbs to CVE reports.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

From small businesses to large enterprises, the amount of open source code being used in software applications today is increasing substantially. Black Duck is the industry's leading solution for open source management and license compliance. The comprehensive  Black Duck Knowledge Base contains over 4.5 million open source projects and 2,750 open source licenses, enabling our software to identify and mitigate critical risks in your applications and containers. Black Duck finds vulnerabilities and provides specific remediation guidance for eliminating these risks. In addition to source code, Black Duck Binary Analysis scans binary code for open source components. The tool continues to automatically monitor for new vulnerabilities that emerge throughout the development life cycle. For developers, security personnel, and legal teams alike, Black Duck provides the most complete security coverage and license compliance in the industry.

LongDescription

Application Security

User Management

Activity Tracking

Policy Management

Risk Assessment

Risk Analytics

Vulnerability Protection

Audit Trail

License Tracking

Security Auditing

Compliance Management

License Inventory

Risk Alerts

Real Time Notifications

Reporting & Statistics

Issue Tracking

Audit Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Third Party Integrations

Vulnerability Scanning

Application Encryption

Container Monitoring

Contact the Synopsys Software Integrity Group (SIG) Sales team at https://www.synopsys.com/software-integrity/contact-sales.html for more detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

Black Duck

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Contact Database

Widgets

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Auto-Responders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Third-Party Integrations

Multiple User Accounts

Online Forums

Task Management

Release Management

Live Chat

Mac OS

Web browser (OS agnostic)

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

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