My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

The Dell integration for warranty information on assets is awesome. Looking forward to HP integration as well.

All Current system cons (current system on its way out in months though): the need to know SQL; system lags.

You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.

Very good features out of the box for the price.

Overall, a good product and I will recommend to others to try the free trial and see what you think.

Also, their staff has always been very friendly and helpful, which is very important when considering vendors, in my opinion.

The UI is better than some of the other ticketing systems I've used.

User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus.

We use BossDesk for our helpdesk solution as well as Asset Management as well as  Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

The software does exactly what we need. Great ticketing system, combined with very good inventory control tools.

Fast, easy and intuitive. I really enjoy using this product for managing my tickets.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Over the years BOSS Solutions Suite  has been a great assess to our department for keeping up with user's problems and solutions.

Probably most helpful is the ability to create and track service tickets all from emails. For those users who are a bit more saavy the web interface is great and provides a more robust experience.

It is fairly difficult to use the wizard to create reports.

Being able to create templates for certain tasks so that it auto-fills the bulk of the information is a great time saver.

Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access.

I feel confident that this software is going to be an excellent go-to for all our asset management needs, as it now is for our Helpdesk needs.

It is a great value for the price. Also there is not the normal yearly increase you see with other software vendors.

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.

Explore the SQL code exposed in their reports in order to build your own reports.

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

We have been using BOSS for over 10 years and love the consist improvements the BOSS team is always making. They provide great customer service.

Reporting is still very basic and limiting and needs some serious work.

The experience has been great, the staff at Boss is awesome and I have recommended them a number of times.

We use the software for our helpdesk and asset management solution. Both features are robust and easily customizable.

I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over.

The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.

Cost friendly and efficient application for helpdesk and asset management.

I love when I join a pc to the domain BOSS grabs that pc and its information like the serial, model, & etc.

Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

A wonderful support staff and wonderful team to work with to get the most out of this product.

Really fantastic product that makes ticket and asset management a breeze.

The Widgets make everything very easy to organize the specific tickets we go through-- We have Helpdesk tickets,Network tickets and Security tickets.

Lack of features, such as not being able to select multiple items in the dropdown. Not being able to customize our own reports, long waits to have reports fixed/updated or created.

Also, it's a great way to access important asset information such as: serial numbers and program installations.

Asset Management is a great tool, knowing all computers & Printers in use on our network. Work order portion connects tickets to individuals as well as the assets.

Missing a few things we had in 3.9. Used to be able to itemize purchases in tickets.

BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Support Central's active directory integration gives us real-time data on active workstations and end users in our environment.

From the time we started till now the company has been great to work with. I have even had the [SENSITIVE CONTENT] of the company reach out to me and ask how they were doing.

I solve computer issues remotely with Boss Desk as well as track the work we're doing in the office via walkups. With the use that we need I feel it does an excellent job at fulfilling it.

I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

US Dollar

BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise
Turning ticket management into an
exceptional customer experience!

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

WHY CHOOSE US
Expandable to serve multiple departments
Service delivery enables the ability to create
relevant forms, workflows, and more
US-based support team
Intuitive user interface
iOS and Android mobile apps

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.

Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.
Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.

LongDescription

Commenting/Notes

Support Ticket Management

Surveys & Feedback

User Management

Barcode/Ticket Scanning

Request Assignment

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Data Import/Export

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Change Tracking

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Approval Workflow

IT Asset Tracking

Web browser (OS agnostic)

Essential version costs $ 19 per agent / per month / billed yearly 
Professional version costs $ 39 per agent / per month / billed yearly 
Enterprise version costs $ 69 per agent / per month / billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

BOSSDesk

In Person

Live Online

Webinars

Documentation

Videos

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

Personalization

Social Media Integration

Chat/Messaging

Auto-Responders

Customer History

Third-Party Integrations

Real-time Consumer-facing Chat

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


BOSSDesk vs eBanqo

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