Cherwell Service Management vs Oracle PeopleSoft

Cherwell Service Management has 155 reviews and a rating of 4.37 / 5 vs Oracle PeopleSoft which has 237 reviews and a rating of 4.01 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (155)

4.01 / 5 (237)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

May 24, 2021

July 21, 2021

Pros/Cons

  • Pros

  • Works as expected. Easy to configure and is very intuitive.

  • Very customizable, and no coding!! Easy to use

  • Cons

  • The software is lacking in visual design. It's functional but getting information to be readable and look good is very hard and takes quite a bit of work in the dashboard manager.

  • The UI is somewhat dated but still functional. Their web-based console (for technicians) has about 90% the functionality of the thick client.

  • Pros

  • It serves as an effective database for my company. Once trained on how to enter information and pull certain information out - metrics can be easy to review.

  • I like that on an individual perspective that you have access to your timecard, your PTO balance, benefit info, etc. As for time approval, it is also quick and efficient.

  • Cons

  • Sometimes I have issues with downloading information to get it to print and I have to resubmit the info.

  • Reporting capabilities could use an upgrade. Features and functionality are average.

Pricing

Pricing Range

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Product Demo

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos