About DoneDone

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking. 

The application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers.  

DoneDone offers integration with multiple third-party platforms such as Google Drive, Github, Harvest, Sl...


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Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of DoneDone

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(25)

25

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

June 2019

Lisa Baggerman from Hazen Creative

Company Size: 2-10 employees

Industry: Defense & Space

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Essential to my business

Pros

It's easy to use for both me and my team. Everyone knows exactly where different projects stand. When something is fixed, we close it out, but all the information is archived.

Cons

The only thing I wish is that there was a link to jump to the bottom of long posts.

June 2019

Adam from Atlanta Symphony Orchestra

Company Size: 501-1,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

June 2019

Great Project Communication and Tracking Tool

DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product.

Pros

The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool.

Cons

Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later.

July 2019

Grant from The Oakville, Milton and District Real Estate Board

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Perfect for our Help Desk

Worked perfectly for our organization. In fact, we've transitioned to DoneDone 2 and think this will allow us to be even more effective in serving our clients.

Pros

DoneDone is straight forward to use and it was perfect for Public Issues, which we used as our HelpDesk communications utility.

Cons

Can not "claim" an issue when it comes in. It's automatically assigned to a specific person, who may or may not be there.

June 2019

Kathleen from RepairPal

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

June 2019

Easy Software that teams enjoy using

Loved it for what it is, but we have outgrown it rather quickly bc its too rigid :(

Pros

My team likes it, there is no ramp up time and its very simple to export all the ticket details, plus Slack integration

Cons

Because none of the drop down menus are customizable and because its not possible to create categories for disposition, reason codes, etc I'm going to have to cancel it.

June 2019

Andrew from Lipman Hearne

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

June 2019

Simple, with a decent API

Pros

We were able to use the API to build our own frontend to the system, so that our clients don't need a DD login to submit tickets to us, but can also track progress on their tickets.

Cons

The workflow isn't 100% clear, and it seems to have changed in the last year or so.