EasyVista software


EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.

EasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.

With more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

2 Reviews of EasyVista

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  • Miguel from GB Advisors, Inc.

    Number of employees: 11-50 employees

    February 2018

    Not the Best, not the Worst, something in the middle

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.

    Pros

    * Alot of information and modules on EasyVista,
    *There's various helpfull modules, and alot of customizability in them.
    * I like alot the contracts module.

    Cons

    * Modules on EasyVista are too crowded and difficult to understand.
    * The Organization is terrible, buggy and slow interface.
    * Sometimes is hard to even know where is what you are looking for because of the interface is weird.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zachary from International Gaming Technology (IGT)

    Specialty: Software / IT

    Number of employees: 10,000+ employees

    August 2017

    EasyVista is very slow, clunky, and not very intuitive.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.

    Pros

    I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.

    Cons

    The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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