EasyVista Software


 

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a web-based or on-premise deployment, and is both Mac and PC compatible.

EasyVista offers core help desk features, as well as IT asset management and knowledge management. Other features offered through EasyVista include codeless integration, mobile-first design, interoperability across devices and operating systems, reporting, language and translation support, role-based IT service management, and many more. EasyVista also offers users the ability to automate service management through a built-in drag-and-drop workflow engine, creating faster and more easily accessible troubleshooting and task management.

With more than 20 years experience, EasyVista serves over 1,000 clients across the globe. Gartner has ranked EasyVista in the top three global providers in digital workplace solutions.

 

EasyVista - Apps builder
 
  • EasyVista - Apps builder
    Apps builder
  • EasyVista - IT dashboard
    IT dashboard
  • EasyVista - My company
    My company
  • EasyVista - Workflow
    Workflow
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

1 Review of EasyVista

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Zachary from International Gaming Technology (IGT)
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

EasyVista is very slow, clunky, and not very intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.

Pros

I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.

Cons

The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.

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