Elucidat vs TeamSupport

RATING:

4.6

(28)

Elucidat has 28 reviews and a rating of 4.64 / 5 stars vs TeamSupport which has 845 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (28)
4.5 (845)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 13, 2022
May 17, 2024
Pros/Cons
  • Pros

  • If you ever have a question, the support staff responds quickly to resolve it. It allows anyone in the company to be able to review a project before it is finalized.
  • The saving is seen in reduction of training labor hours needed to produce and present trainings. As well in labor cost in staff time to take the training.
  • Cons

  • Almost every authoring tool I have used / tried remove their branding even on their lowest plans.
  • I would not say this is a fault of this particular system, but a need for staff and the wider world to understand how these systems work.
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  • Pros

  • I like the ability to search up previous tickets that could help me review issues that occurred before.
  • Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.
  • Cons

  • I often have trouble locating previous tickets using the search feature.
  • The configuration and setup is very non-intuitive and confusing.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos