# everything HelpDesk Software Reviews, Demo & Pricing - 2026 > Review of everything HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/grouplink-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / everything HelpDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/grouplink-profile/reviews/) # everything HelpDesk 2026: Benefits, Features & Pricing Wondering if everything HelpDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview everything HelpDesk 4.3 [(13)](https://www.softwareadvice.com/help-desk/grouplink-profile/reviews/) Pricing Starting at $20.00 per month ### About everything HelpDesk everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration. everything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP. The dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more. Support is available via phone and email. Wondering if everything HelpDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## everything HelpDesk User Interface ## Popular everything HelpDesk Alternatives Main Product everything HelpDesk 4.3 [(13)](https://www.softwareadvice.com/help-desk/grouplink-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.62Value for money - 4.46Customer support - 4.15Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## everything HelpDesk Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Basic $20.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## everything HelpDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of everything HelpDesk Activity Tracking Alerts/Notifications API Asset Lifecycle Management Chat/Messaging Configuration Management Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Email Templates Help Desk Management Incident Management Knowledge Base Management Performance Metrics Prioritization Project Management Reporting & Statistics Support Ticket Management Support Ticket Tracking Surveys & Feedback Third-Party Integrations Ticket Management Workflow Automation ## everything HelpDesk Integrations Microsoft Outlook Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review ## everything HelpDesk User Reviews Overall Rating 4.3 Ratings Breakdown 5 38% 4 54% 3 8% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.6 Customer support 4.5 Functionality 4.2 Hector V. Verified reviewer Education Management 1001-5000 employees Used daily for more than 2 years Review source Reviewed August 2018 Great Helpdesk Tool 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc Cons: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed April 2018 Solid self-hosted helpdesk 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. Cons: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. Vendor Response Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late \`18) will integrate w/MS & Google cals. We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include: ¿ MFA, ADFS, Google SSO, etc. ¿ More APIs w/acctg & other ¿ Asset Tracking tied deep w/incident reports, work-orders ¿ Enhanced Self-Service (w/ predictive KB) ¿ New mobile apps o use GPS for location-based work-orders o scan-in/out w/mobile device o apps thru Apple & Google ¿ "Network Asset Discovery" (e.g.,topology, audit, reports) & "Network Device Monitoring¿ (e.g., alerts & alarms) With great customer relationships we¿ll continue to upgrade and improve our already strong ticket & asset tracking solution, keeping it powerful, easy to use & economical for the budget minded. Happy to discuss 801-335-0700 Replied May 2018 Read More AH Ann H. Used unspecified for unspecified Review source Reviewed November 2016 grouplink helpdesk 3 Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 3 Functionality Vendor Response Ann, thank you for your feedback! We apologize for any delayed response to your submitted tickets. We work hard to make timely support responses a priority at GroupLink and have made attempts to contact you. Please reply at your convenience and we will be happy to resolve those issues. Replied November 2016 Read More Jv Jasper v. Consumer Goods 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2016 does what it needs to, very basic, but lightweight, works in most browsers 4 it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. Cons: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. Read More MR Marissa R. Verified reviewer Furniture 51-200 employees Used daily for more than 2 years Review source Reviewed February 2021 Our work flow 5 Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. Cons: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. Read More VR Verified Reviewer Higher Education 1001-5000 employees Used other for more than 2 years Review source Reviewed July 2018 Great Help Desk Ticketing Solution 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like the fact that it is very customizable. You can make custom fields and report on those. They also have an add on called Dashboards. This really is cool as it gives you real time statistics of tickets you have open/closed, etc. Cons: The interface is a little outdated. Old school menu systems in a webpage. Doesnt really seem like you're on a webpage, more like you're using a thick client Read More MD Mark D. Used unspecified for unspecified Review source Reviewed December 2016 Got the job done. 4 Overall, "everything HelpDesk" by Group Link is a solid HelpDesk solution. I used this software at my prior job for almost 2 years and had no complaints. It certainly isn't very flashy and it did does not have a lot of customization, but for what it was used for (task management, communication between tech/client) it just simply got the job done. It is lacking some of the most attractive features that you may find other solutions but in my experience there was rarely a software glitch or a problem that required support. All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: \- Well-built, rarely had any software problems - Allows customization of ticket views - Great integration with other departments Cons: \- Rather bland layout - Feels a little out of date - A little pricey for what you get. Vendor Response Mark, Thank you for your feedback! We appreciate your comments from your previous job and are sorry to hear you are not using everything HelpDesk (eHD) with your current employer. We wish you could see and use the latest version of eHD, with its great UI and powerful features and flexibility for streamlining work for IT technicians & management, and for giving great Work Order tracking and templates and reports for other departments, like HR, facilities and maintenance. Also, our new pricing structure makes eHD very cost advantageous for small to large organizations and we also offer a Free Version for up to 3 technicians http://grouplink.com/products/everything-helpdesk/free-helpdesk-offering/ We'd love to work with your current team! Sincerely, Your GroupLink Customer Success Team Replied December 2016 Read More TK Tim K. Government Administration 201-500 employees Used daily for more than 2 years Review source Reviewed November 2016 Great software for the price 4 We have been using Grouplink for 4 years and it works great for our environment. We only use the incident management and knowledgebase functions and they perform very well for our 300 user environment. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Simple to use. Easy to customize. Its integration with our email system. We like the knowledgebase as well. Cons: The inventory module is not very usable for us. Read More MG Mike G. Education Management 201-500 employees Used daily for more than 2 years Review source Reviewed December 2016 great product 5 very happy with it, been using for about 10 years. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More WG Willies G. Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed February 2017 Ehelpdesk for the win 5 Ehelpdesk has been a very important tool in our organization. It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use Cons: Read More Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/grouplink-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? Our experts can help you compare everything HelpDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice