Hiver helps teams manage their customer support and internal communication from Gmail. The solution caters to industries such as software, real estate, manufacturing and advertising. Key features include multiple shared inbox management, automations, reporting and email templates.

Hiver turns emails received in a shared inbox into tasks and allows users to assign them to team members. Users can also send automatic responses to emails using configurable templates. The notes feature allows users to communicate internally around emails and reduces email clutter. The solution also provides analytics to help users track individual and team performance.

Task automation features include automatic email assignments and email archiving. Additionally, Hiver allows users to schedule emails that can be sent at specific dates and times. The solution offers integrations with Zapier, Slack and Salesforce.

Mobile apps are available for iOS and Android devices. Services are offered on a monthly subscription basis which includes support via email.

Inbox
Inbox
Inbox
Activity stream
Activity stream
Tags
Tags
Compose message
Compose message
Reporting
Reporting
Create email template
Create email template

Supported Operating System(s):

Web browser (OS agnostic)



28 Reviews of Hiver

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 28 reviews

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Amber from Vacasa

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

Great way to organize emails for my team!

Pros

Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.

My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Cons

It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

Pongpat from Centrillion Technology Co., Ltd.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy tool for email collaboration

Pros

Easy to use and very low learning curve.

Cons

Sometime not reliable, for example, there is one time that over mailbox did not sync up.

Sarah from Flowspace

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great product to organize emails

Pros

This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Cons

Sometimes it seems to have slightly slowed down my gmail.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

August 2018

Shared mailbox in gmail

Pros

easy tool to manage a shared inbox, which works well.

Cons

It should have a tool to schedule recurring mails.

Douglas from WinkBeds

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Stay organized.

Increased visibility and accountability throughout our email team, definitely a positive addition to our toolbox!

Pros

Hiver is great for keeping our team on track and organized! Super helpful.

Cons

The mobile app could have more functionality, like a search function.

William from Bonita Practice Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best of Class Email Collaboration

Pros

The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Cons

The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

David from Paradigm Reinstatements Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Review of Hiver

We wanted the ability to control access to emails within our user group/staff, we also wanted to be able to assign ownership to emails with a clear audit trail of who did what and when. Hiver has achieved this. Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power

Pros

Ability to allocate emails and assign ownership

Cons

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail

Adam from Orkin Pest Control

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great tools for easy email management

Pros

The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Cons

It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

Hunter from biopoint inc

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Best thing ever!

Pros

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Cons

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Andrea from Resume Scripter

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

None. Hiver completely derailed our operations at a period of peak media coverage.

Pros

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Cons

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Catherine from Frankfort Newsmedia, LLC

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Hiver has been an integral part of managing our advertising center.

Pros

We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.

John from The Lupulin Exchange

Ease-of-use

Customer support

March 2015

The best shared mailbox solution

Grexit is an amazing solution. It is infinitely simpler than every alternative.

Gary from Transit Capital

Ease-of-use

Customer support

March 2015

Great app, A+

Great extension that does what it promises. Very helpful support staff as well.

James from Nashville Rescue Mission

Ease-of-use

Customer support

March 2015

Great Customer Service

Quick to respond, knowledgeable, willing to help, A++

Stephanie from Barnes Piano, LLC

Ease-of-use

Customer support

March 2015

Wonderful app. Get it now!

Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy. Any one else hate forwarding emails and having to write notes in said forwarding emails? We have only been using the free account for a short time due to our small office, but as much as we have used it we would not hesitate to pay for more labels. Plus, the customer service is awesome. Quick and considerate!

Daniel from Attinger Office

Ease-of-use

Customer support

March 2015

Great for Gmail

This is a great program for Gmail and helps very much with organization. My assistant and I now have a simple, easy way to sort through emails without any stress. The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

Felix from School Success

Ease-of-use

Customer support

February 2015

So easy to use!

I use it with a few of my employees and it is so easy to track who's done what and to access important information instantly.

Enrique from personal

Ease-of-use

Customer support

February 2015

I found GrexIt as a very useful tool

I am still in the learning curve, but GrexIt is already helping me share mail sharing labels. This greatly simplifies the process of team work. I look forward to gradually make more use of this great concept!

Jay from Marlow Real Estate and Appraisal Services

Ease-of-use

Customer support

February 2015

Works perfectly

I needed to be able to share a folder in gmail in 2 different email accounts, and this worked perfectly. It is easy to install in both gmail accounts, basically a browser add on for Chrome. Any email sent to any folder you choose to share, shows up in both email accounts. This is very useful because it allows you just forward some mail from an account, but not all of it, and it does not alter the from, subject, or email address of the original email so you can download into 3'rd party software (such as outlook) clean messages, that have the correct email address and sender from the original email.

Hans from eduCentrum

Ease-of-use

Customer support

February 2015

Very useful extension for Gmail to share a folder (label)

I use Gmail in my Outlook with a lot of mails in several folders. For some project I needed the possibility that a colleague could also use the emails in one of those folders. Grexit makes this possible! It's really easy to install and connect with your Gmail-account. From then on you can select one or more labels to share those labeled emails with someone else. I only have to drag the mails in the right Outlook folder and some minutes later it is synchronised and seen by my colleague. And if you're not a heavy user, Grexit is free to use!! This should be a standard option in Gmail!


Displaying 1 - 20 of 28 reviews