--- title: "Hiver Software Reviews, Demo & Pricing - 2026" description: "Review of Hiver Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/hiver-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Hiver Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/hiver-profile/alternatives/) # Hiver Review From $25-$85/month Free trial 3 plans Wondering if Hiver is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Hiver 4.7 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Pricing Starting at $25.00 per user per month ### About Hiver Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. 10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - a) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels. b) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture. c) Ticketing: Give every reques... t clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready. d) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. e) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out. f) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues. g) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language. h) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP. i) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction. Additionally, Hiver stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants. Wondering if Hiver is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Hiver User Interface ## Popular Hiver Alternatives Main Product Hiver 4.7 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.63Customer support - 4.56Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17674)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17676)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.35Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Missive](https://www.softwareadvice.com/voip/missive-profile/) 4.9 [(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.66Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $18.00 per month Get Price Alternative Product [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3512)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price ## Hiver Pricing and Plans Starting price: $25.00 per month Free Trial Free Version GROWTH $25.00 per user, per month Plan includes: - Everything in Free, plus - AI Agents - AI Copilot - Voice - Rule Based Automations - Round Robin Assignment - Pre-built Analytics - Basic Integrations (Slack) PRO $55.00 per user, per month Plan includes: - Everything in Growth, plus: - AI Agents - AI Copilot - Customer Portal - Slack Channel - SLAs and CSAT surveys - Advanced Analytics - Premium Integrations (Asana, Shopify, CRMs) - API access ELITE $85.00 per user, per month Plan includes: - Everything in Pro, plus: - AI Agents - AI Copilot - AI QA - AI Insights - AI Knowledge Hub (Coming Soon) - Customer Intelligence (Coming Soon) - Skill-based routing - Custom Objects - Personal to Shared Inbox rules Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hiver Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Hiver Access Controls/Permissions Activity Tracking Adaptive Learning AI Agent Configuration AI Copilot AI Sorting AI Text Summarization Alerts/Escalation Analytics API Assignment Management Automated Routing Business Process Automation Change Management Chatbot Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Cross-system Integration Customer Communication Customer Complaint Tracking Customer History Customer Portal Customer Service Analytics Customer Support Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Management Email Automation Email Management Email Templates Employee Directory Event Triggered Actions Feedback Management File Sharing Full Text Search Generative AI Gmail Integration Help Desk Management Inbox Management Incident Management Integration into Third Party Applications Interaction Tracking Issue Management Issue Tracking IT Asset Management IT Incident Management Knowledge Base Integration Knowledge Base Management Knowledge Management Live Chat Macros/Templated Responses @mentions Microsoft Outlook Integration Mobile Access Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-User Collaboration Natural Language Processing Performance Metrics Predefined Rules Problem Management Progress Tracking Project Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real Time Editing Real-Time Notifications Real-Time Updates Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Response Management Role-Based Permissions Rules-Based Workflow Search Security & Compliance Self Service Portal Service Level Agreement (SLA) Management Snooze SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Tags Task Management Task Progress Tracking Template Management Templates Third-Party Integrations Ticket Management Transcripts/Chat History Unified Inbox Voice Mail Widgets Workflow Automation Workflow Configuration Workflow Management ## Hiver Integrations Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review See all 8 integrations ## Hiver User Reviews Overall Rating 4.7 Ratings Breakdown 5 78% 4 17% 3 1% 2 1% 1 2% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.6 FS Fletcher S. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed April 2026 Hiver is a fantastic niche extension for CX 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making Cons: It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's Read More MS Marketa S. Verified reviewer Education Management 1001-5000 employees Used daily for less than 12 months Reviewed September 2025 Love Hiver! 5 My overall experience with Hiver has been very positive. The platform is intuitive and easy to use, which made it simple to adopt across our team. Its email management features have been especially valuable for organizing communication and ensuring accountability. The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Very user-friendly and intuitive interface, which made onboarding and daily use simple. Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. The knowledge base integration allowed for quick reference and streamlined communication. Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows. Cons: Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations. The reporting and analytics features could be more robust to better track team performance and outcomes. Occasional lag or syncing delays in high-volume inboxes impacted efficiency. Integration options with other commonly used platforms could be broadened to support seamless workflows. Read More VC Virginia C. Verified reviewer Wholesale 51-200 employees Used daily for less than 12 months Review source Reviewed October 2019 Great email help 4 This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). Ratings Breakdown 3 Ease of use 4 Functionality Pros: The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. Cons: Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. Read More LM Lindsey M. Verified reviewer Machinery 11-50 employees Used daily for more than 2 years Reviewed September 2025 Hiver is the best way to manage shared Gmail inboxes 5 We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. Cons: I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. Read More LC Leonardo C. Verified reviewer Furniture 11-50 employees Used daily for more than 2 years Reviewed September 2025 Hiver is an essential part of my job. 5 Hiver improves communication between employees (my colleagues) and our customers. The extension with our Google email inbox is easy to set up and safe. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier. Cons: Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues. Read More WB William Sherwin B. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 2 years Reviewed September 2025 Complex process made easier! 5 It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its simplicity and every click is completing a process. There are no wasted features. It created an environment where complex process was converted into an easier step by step process. It made me love my job more. Cons: It's not really a dislike because all software has it and it's the bugs. They are very rare and support is excellent. Read More HM Hanna M. Verified reviewer Marketing and Advertising 11-50 employees Used daily for more than 2 years Reviewed September 2025 Hiver is a game-changer for my day-to-day 5 I use Hiver on a daily basis and have used this tool for over three years now. Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication. Hiver also makes it easy to search current and past emails quickly and share specific emails with my team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes. Cons: Other than occasional connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across. Read More DW Dominique W. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 2 years Reviewed September 2025 Organizing my email is easier than ever! 5 My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software. Cons: Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it! Read More RS Ronak S. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Reviewed September 2025 Time Saver, Safe and Realiable 5 I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. Cons: Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management Read More CG Cristian G. Verified reviewer Airlines/ Aviation 501-1000 employees Used daily for less than 2 years Reviewed September 2025 Hiver review 4 Overall, Hiver has been a great tool for managing our team’s emails and improving communication. It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Good platform with a very intuitive interface. It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently. Cons: Data sharing could be more robust and flexible. Integration with external systems sometimes requires extra effort or custom solutions. Read More Showing 1 - 10 of 148 Reviews [See All Reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/) ## Hiver Popular Comparisons [Google Workspace vs Hiver](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/hiver/)[Front vs Hiver](https://www.softwareadvice.com/crm/front-profile/vs/hiver/)[Freshdesk vs Hiver](https://www.softwareadvice.com/crm/freshdesk-profile/vs/hiver/)[monday.com AI Work Platform vs Hiver](https://www.softwareadvice.com/crm/hiver-profile/vs/monday-com/)[Intercom vs Hiver](https://www.softwareadvice.com/crm/hiver-profile/vs/intercom/) [Compare All Alternatives](https://www.softwareadvice.com/crm/hiver-profile/alternatives/) ## Other Top Recommended Email Management Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **6** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17676) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3512) Recently recommended **0** times [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) **4.3** (2943) Recently recommended **0** times Stuck Between Options? 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