Hiver helps teams manage their customer support and internal communication from Gmail. The solution caters to industries such as software, real estate, manufacturing and advertising. Key features include multiple shared inbox management, automations, reporting and email templates.

Hiver turns emails received in a shared inbox into tasks and allows users to assign them to team members. Users can also send automatic responses to emails using configurable templates. The notes feature allows users to communicate internally around emails and reduces email clutter. The solution also provides analytics to help users track individual and team performance.

Task automation features include automatic email assignments and email archiving. Additionally, Hiver allows users to schedule emails that can be sent at specific dates and times. The solution offers integrations with Zapier, Slack and Salesforce.

Mobile apps are available for iOS and Android devices. Services are offered on a monthly subscription basis which includes support via email.



30 Reviews of Hiver

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 30 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Perfect for small teams

We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks.

Pros

The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Cons

It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.

October 2018

Anna from Strictly Savvy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

Hiver review

We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.

Pros

The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Cons

Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

August 2018

Amber from Vacasa

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Great way to organize emails for my team!

Pros

Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.

My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Cons

It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

August 2018

Pongpat from Centrillion Technology Co., Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Easy tool for email collaboration

Pros

Easy to use and very low learning curve.

Cons

Sometime not reliable, for example, there is one time that over mailbox did not sync up.

August 2018

Sarah from Flowspace

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great product to organize emails

Pros

This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Cons

Sometimes it seems to have slightly slowed down my gmail.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

3 of 5

August 2018

Shared mailbox in gmail

Pros

easy tool to manage a shared inbox, which works well.

Cons

It should have a tool to schedule recurring mails.

August 2018

Douglas from WinkBeds

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Stay organized.

Increased visibility and accountability throughout our email team, definitely a positive addition to our toolbox!

Pros

Hiver is great for keeping our team on track and organized! Super helpful.

Cons

The mobile app could have more functionality, like a search function.

August 2018

William from Bonita Practice Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Best of Class Email Collaboration

Pros

The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Cons

The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

August 2018

David from Paradigm Reinstatements Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Review of Hiver

We wanted the ability to control access to emails within our user group/staff, we also wanted to be able to assign ownership to emails with a clear audit trail of who did what and when. Hiver has achieved this. Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power

Pros

Ability to allocate emails and assign ownership

Cons

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail

May 2018

Adam from Orkin Pest Control

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Great tools for easy email management

Pros

The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Cons

It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

April 2018

Hunter from biopoint inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Best thing ever!

Pros

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Cons

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

March 2018

Andrea from Resume Scripter

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

None. Hiver completely derailed our operations at a period of peak media coverage.

Pros

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Cons

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

January 2018

Catherine from Frankfort Newsmedia, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Hiver has been an integral part of managing our advertising center.

Pros

We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.

March 2015

John from The Lupulin Exchange

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

The best shared mailbox solution

Grexit is an amazing solution. It is infinitely simpler than every alternative.

March 2015

Gary from Transit Capital

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Great app, A+

Great extension that does what it promises. Very helpful support staff as well.

March 2015

James from Nashville Rescue Mission

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Great Customer Service

Quick to respond, knowledgeable, willing to help, A++

March 2015

Stephanie from Barnes Piano, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Wonderful app. Get it now!

Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy. Any one else hate forwarding emails and having to write notes in said forwarding emails? We have only been using the free account for a short time due to our small office, but as much as we have used it we would not hesitate to pay for more labels. Plus, the customer service is awesome. Quick and considerate!

March 2015

Daniel from Attinger Office

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Great for Gmail

This is a great program for Gmail and helps very much with organization. My assistant and I now have a simple, easy way to sort through emails without any stress. The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

February 2015

Felix from School Success

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2015

So easy to use!

I use it with a few of my employees and it is so easy to track who's done what and to access important information instantly.

February 2015

Enrique from personal

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

February 2015

I found GrexIt as a very useful tool

I am still in the learning curve, but GrexIt is already helping me share mail sharing labels. This greatly simplifies the process of team work. I look forward to gradually make more use of this great concept!