# Kayako Software Reviews, Demo & Pricing - 2026 > Review of Kayako Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/kayako-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Kayako Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/kayako-profile/alternatives/) # Kayako 2026: Benefits, Features & Pricing Wondering if Kayako is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kayako 4.0 [(176)](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/) Pricing Pricing available upon request ### About Kayako Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. Kayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. Additionally, the ticket management system can organize tickets using tags or prioritize them based on current status. Agents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. Additionally, the collaborator feature allows any employee to access customer data. Wondering if Kayako is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Kayako User Interface ## Popular Kayako Alternatives Main Product Kayako 4.0 [(176)](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/) Ratings Breakdown - 3.94Ease of use - 3.85Value for money - 3.88Customer support - 3.85Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Kayako Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version ESSENTIAL Pricing available upon request Plan includes: - Advanced Ticketing System - Unlimited AI Suggested Responses - Knowledge Base Audit - Self-Learning Mode - Multiple Chatbots & Customer Channels - API Access - Integrations ENTERPRISE Pricing available upon request Plan includes: - Fully Autonomous Resolutions - Ticket Summaries - Audio File Transcriptions - Multilingual Content - Reporting - Customizable Branding Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kayako Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Kayako Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications API Application Management Asset Tracking Automated Routing Autoresponders Availability Management Call Center Management Capacity Management Change Management Chat/Messaging Collaboration Tools Communication Management Configurable Workflow Configuration Management Contract/License Management Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Visualization Email Templates Event Triggered Actions Feedback Management Help Desk Management Incident Management Interaction Tracking Issue Auditing Issue Management Mobile Access Monitoring Multi-Channel Communication Multi-Language Offline Form Performance Metrics Problem Management Project Management Queue Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Recurring Issues Release Management Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Search/Filter Self Service Portal Service Catalog Single Sign On Social Media Integration Support Ticket Management Surveys & Feedback Tagging Third-Party Integrations Ticket Management Website Integration Workflow Management ## Kayako Integrations ActiveCampaign Integration rated undefined from -1 review Chargebee Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Teamwork.com Integration rated undefined from -1 review See all 65 integrations ## Kayako User Reviews Overall Rating 4.0 Ratings Breakdown 5 39% 4 39% 3 14% 2 3% 1 6% Secondary Ratings Ease of Use 3.9 Value for money 3.8 Customer support 3.9 Functionality 3.8 VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed November 2018 Longtime User 5 Excellent support system, Kayako assists us with providing great online help desk support via ticket logs and live chat to our clients. Ratings Breakdown 4 Ease of use 5 Value for money 5 Functionality Pros: I like how effective Kayako's support team is. They reply in a timely manner to help fix the issues at hand. I also enjoy how easy it is to use, and allows for employees to stay on top of logged faults, tasks and other items within the system while providing detailed updates to keep the customers in the loop. Kayako has been our main helpdesk software for the past 7 years. Cons: There is not too much I don't like about Kayako, I believe their live chat incorporation to websites could use some work. It would also be perfect if they can link it to CRM as we currently have to use these separately. Read More Mark T. Verified reviewer Internet 51-200 employees Used daily for less than 2 years Review source Reviewed November 2018 Powerful System, Steep Learning Curve 5 Kayako is where we manage all of our client tickets. It is great for my daily work routine and allows me to stay on top of many tasks at the same time. I have been working with it for 1.5 years and it works great for me now, but the first few months took a long time to get used to. Things are not where you would think they would be. The system is VERY customizable, however, and if you have a person that can put in the work to set the system up, it can be bent to fit your specific company needs. Ratings Breakdown 3 Ease of use 5 Functionality Pros: Kayako automates a lot of the communication and tracking processes for us. Since my company has put the time into setting up Kayako to meet our companies needs, I am able to focus mostly on client communication and not administrative tasks. Cons: The system is very particular about what you can and can't do. Things that seem like they would be obviously included do not exist (seeing all open tickets from an organization, for example), and must be either set up manually or gotten to in a roundabout way. Kayako also requires a steep learning curve and is not an intuitive system. Read More Brandon L. Verified reviewer Used unspecified for more than 2 years Review source Reviewed June 2018 We have used kayako for years now. It's very valuable to our day-to-day operations. 5 Very easy to use. Helps us track hundreds of email tickets daily. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time. Cons: I really don't have a negative comment to say about the software. It's invaluable to our operation. Kayako customer support is alway able to assist quickly in real time. Read More Jon S. Verified reviewer Plastics 201-500 employees Used daily for more than 2 years Review source Reviewed October 2018 Kayako worked for us 4 We installed the On-Prem version of Kayako and for the most part were happy with its functionality and management of our help tickets. Ratings Breakdown 3 Ease of use 5 Value for money 2 Customer support 3 Functionality Pros: Kayako allowed us to manage our Help Desk while keeping costs down but still providing enough functionality to streamline our support and communication to the users. Cons: There wasn't any integration withour Scrum and Agile software tools (and it didn't have the functionality on its own) so it made it double work to move a Trouble Ticket to a Task Read More Rodrigo C. Verified reviewer Computer Software Used daily for more than 2 years Review source Reviewed June 2018 Support system missing a CRM 5 We had Zendesk before but Kayako is a really serious support ticket system I wish the price were better Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to use, depending on your license is very customizable. Once the ticket is created adding notes, screenshots and files is really simple and fast Cons: API or link to CRM directly is really needed External add on works but with serious limitations. Old kayako had a voip system to do phone calls Read More Alex D. Verified reviewer Professional Training & Coaching 11-50 employees Used daily for more than 2 years Review source Reviewed January 2017 Just in english 1 If you want to use Kayako in another language, although they claim that you can "deliver a tailored customer experience on a worldwide scale with localization", it's not true. You can not translate a lot of things, and some of them are the core of the customer experience. So, in English, it's a good software (one the best maybe), but impossible to use in other languages. Ratings Breakdown 2 Ease of use 1 Customer support 1 Functionality Pros: Chat + Ticket system integrated Cons: Not localized (just English) Read More Arkadip K. Verified reviewer Computer Software 11-50 employees Used weekly for less than 12 months Review source Reviewed November 2022 Great Facts of Kayako 5 The overall comprehensive experience is excellent with Kayako Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: The Database management and queue management is the thing I lile best about this software. Cons: The data security will need an improvemnt here. Read More Daniel T. Verified reviewer 51-200 employees Used daily for more than 2 years Review source Reviewed November 2017 We've used Kayako for years and it's been great! 5 Great product. Great Support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple, Easy to Use, Customisable and Good Support. We've used this software for over 6 years now and it's never let us down. Cons: Some areas could use updating but they're not broken, just need some improvement :) Also the recent pricing increase was expected but of course paying more for something is always a dislike :) Read More Domenico T. Verified reviewer Used daily for less than 12 months Review source Reviewed June 2018 Flexible and focused, built around fresh concepts and technologies. 4 We set up our help-desk website and our support ticket system in no time. Multiple channels support (email and in-app chat in our use case) and case merging feature helped us keeping our support backlog clean and readable. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat. Cons: Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet. More than a year has passed since then. If you need to support multi-language for your users, check that required languages have full support. Read More Stephanie M. Verified reviewer 11-50 employees Used daily for more than 2 years Review source Reviewed June 2018 It's a mediocre software that isn't very user friendly. 3 Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: It has an app. It's kind of customizable. Cons: The migration to the new version was horrible. There was little communication and I had to keep following up. I don't think they realizing that by migrating us, I had to give my customers a heads up on the migration as well. I'm still using the old version and being less usable every single day. Read More Showing 1 - 10 of 176 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/) ## Kayako Popular Comparisons [LiveAgent vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/liveagent/)[Zendesk Suite vs Kayako](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27060-kayako/)[Tidio vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/tidio-chat/)[Intercom vs Kayako](https://www.softwareadvice.com/crm/intercom-profile/vs/kayako/)[Zoho Desk vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/zoho-desk/)[Wati vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/wati/)[Freshdesk vs Kayako](https://www.softwareadvice.com/crm/freshdesk-profile/vs/kayako/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/kayako-profile/alternatives/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3444) Recently recommended **0** times Stuck Between Options? 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