Kustomer
About Kustomer
Awards and Recognition
Kustomer Pricing
Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually)
Starting price:
$89.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Kustomer
1 - 5 of 56 Reviews
Jisselle
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Kustomer is a great omnichannel CRM!
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
PROSI love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
CONSIt's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Reason for choosing Kustomer
Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!
Reasons for switching to Kustomer
ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2021
Highly Configurable Customer Chat Tool
Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though.
PROSKustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.
CONSThe web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.
Reason for choosing Kustomer
Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.
Reasons for switching to Kustomer
Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Great Tool for Customer Service and Help Desk
Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
PROSI used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
CONSTook some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
Pamela
Consumer Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Highly recommended for costumer services and support companies.
My overall experience with Kustomer has been great. It does have more pros than cons. I would highly recommend it to other peers.
PROSI have been using Kustomer for over two years now and I've had a very good experience so far. It is very user-friendly. For instance, it saves recently viewed interactions so I can go back easily to any of them. Additionally, my top favorite feature is that it gives you the option to adjust the amount of time for you to be able to undo a sent email. Which is awesome! Also, being able to see your overall performance allows you to locate areas of improvement.
CONSMy only complaint would be that Kustomer shuts down due to inactivity after 30 minutes which sometimes is inconvenient because the research that needs to be done can take up that amount of time.
Emily
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
Intuitive, Easily Customizable, Kustomer has been a great solution for our company.
With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.
CONSFilters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.
Reasons for switching to Kustomer
Twilio Flex required too much engineering effort in order to make improvements or triage bugs.