The crucial thing in my job is a good user experience. With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help. To be honest, I had to put the needed features for technical support in the same line with the budget, and I got a good experience with this product. Because this is a new brand on the market, I was prepared for some issues, but none of them happened to ruin the day. They have good support, and I always get the answers to my questions. I can say that it is pleasurable to work with LabiDesk.

In the first place, I was looking for the knowledge base for the self-help option, but I gave it a try with the Help Desk. It's possible to communicate with clients and customers directly on the website, or they can contact support by email via the widget option. It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine. It has full-brand customization.

I find it missing the Night mode switcher because I work at night, and it will be more pleasurable if I had the option to switch on a better eyesight mode. I didn't experience any lag in service for now, and I hope that remains good in the future.

Labidesk helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center. Using its help widget FAQ section most of the users queries were resolved quickly. Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively. Labidesk widget has FAQ, Contact Us and Updates Section all integrated at one place. Sending recent updates and improvements made on platform using Announcement section made my platform look more professional. Indeed Labidesk helped me build customer relationships.

1) Fast, Reliable & User Friendly ! 2) Shared Inbox, FAQ Help center, Announcement and Contact sections all under one roof. 3) Building Knowledge Base and resolving queries using advanced Ticketing System is quick and easier. 4) Feature rich tool with deep help center customizations, ticket assigning, mailboxes, automations, reports and analytics and many amazing features like Livechat, autoresponders in roadmap makes this tool powerful Helpdesk solution. 5) Value for money and good customer support.

1) Labidesk is a new product with a great potential but UI/UX can be improved. 2) Help widget affects on Website Pagespeed Score a bit.

I am not happy. This is my 6-month long experience. I should have gone for intercom or freshwork.

They have a very strong roadmap. They know what to build next.

The whole product needs quality assurance. I don't know how the company release a feature to its users. From knowledge base to ticket management has major issues. - Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds - No integration with slack or other communication channels when a new message comes - No browser sounds, buzz, or notification comes when a new message come - No mobile apps - In case you are not using their website, the system should email you the message the customer has written.

Overall the platform has simplified my workflow and I am quite happy with it. If you are looking for a ticketing and support tool, you should definitely try this.

I have been looking for a help desk type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle. Knowledge base is another thing I like, which I have gradually built and added multiple articles into it, this also helps in reduction of support queries, which frees up my time. As everything is integrated, things seem automated, so when step-1 occurs, then it is automatically directed to setp-2 as it is within the app itself. So I really like that it does multiple things and not just one.

There is definitely room for improvement, and addition of more features would be great, to make the platform more powerful. Integration with more platforms will be a nice addition to make it more dynamic. Some more feature development is required to make this the ultimate platform.

Labidesk is a good option for more pricey solutions like Zendesk or Support hero. The platform is still at early stages and indeed requires some touch-ups, but it's totally working. I think they still need to develop a mobile native app and improve a few sections of the app but then it will be all marketing as the platform is super promising at this stage!

The all in one integrated environment includes live chat and unified inboxes to better manage the tickets. The branding is nice but still a bit buggy, but it provides a very personal touch to the platform. The User interface is clean and usable.

The initial set-up onboarding was nice but the integration and site management did not work from scratch. Also, the theme section has bugs where settings are not being applied even if saved at the start. I felt the lack of IOS or ANDROID apps was important and I am sure they are already implementing them as i saw the icons in the menu. When someone opens a ticket the user and the admin don't receive an email, it only happens when you reply. This is something I would indeed change.

The team behind Labidesk is very committed to their clients, open to criticism and they are constantly working on each of their products to make our lives easier! ... how great !!! I give a huge vote of confidence to this team, not only because of Labidesk but also because of all the work they have been doing with each of their products. Go for Labidesk! If you don't, you will regret it all your life!

A multi-channel help desk software that makes your life easier and saves you a lot of headaches when your main goal is to offer your customers quality care. If you are looking for a tool that fulfills the functions of shared email inbox, ticket system, help widget, knowledge base, live chat, canned responses, CRM and roadmaps, Labidesk is the one !! ! I have no doubt !!!

At the moment I have not found anything that I have not liked, but if I should mention something it could be that the platform adds more languages so that users can use the platform in their native language.

Support cusomter quickly through chat, help center and ticket system

- dashboard tutorial check list is very detail - can choose color for app - Help center customize is very easy - Mail server is available for newbie (no need SMTP set up) - Code Injection: i can insert my js code into help center (like popup) - Canned Responses is useful if you must type same response many times.

- font not clear, i recommend arial or roboto font - pricing page many color - Not display limited number of agents in invite teams (unlimited? ) - you need redesign UX/UI (important), i not like color with font in app.

This is an excellent product for small businesses. It offers a complete solution for an email inbox, ticketing system, knowledge base, live chat and customer support. The customer service team is terrific, knowledgeable and prompt. The features of this software suite are extensive, and we find that it is perfect for our organization. I'm very impressed with LabiDesk.

I have not encountered anything broken or lacking yet. The might be a few features that will be great for other customers, but as of now, I think this software can satisfy my use case. That said, no software is perfect. The good thing is the team behind LabiBook looks committed.

I've been looking for a complete one-suit solution to manage our support but haven't found one that matches our needs. Labidesk has the potential to be extremely beneficial to our business.

I like how to chat UI looks similar to the intercom and Chat + Tickets + KB is one of the best combinations for us to use the software.

CRM, I hope to use it somebody but I don't currently plan to use it.

LabiDesk is an easy-to-use helpdesk software that helps us engage with leads and customers in a way that is efficient and convenient. We love that we only have to log in to our account once and that there is no need for us to install additional software or hardware.

Lacking of integrations for third party softwares.

Fantastic.

Helpdesk - self help / how-to primarily.. the team at LabiDesk are great, communication is prompt. They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress.

Maybe native integrations, but they have an API. Everyone wants everything yesterday these days :p

It saves you from using several tools by having Public Roadmap, Email signatures, and Custom Integrations under the same roof.

Not many startups can launch with features like Omnichannel Inbox (coming very soon) that can compete with heavy-weights like Zendesk and Intercom. And with Automation Rules, it saves humans time from answering majority of the questions. These days, still many helpdesk software doesn't come with collectiing surveys (coming soon too), IT department needs to use other software to automate this. Clean and nice UI also.

I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though. I also want custom domain to be available to Starter plan.

Overall it is Satisfactory, waiting for automation rules!

It has a shared inbox, live chat, knowledgebase, and updates currently. UI is ok. I can assign support to your team and get the work done fast. Knowledgebase helps you to have all the support articles for your users in one place. In the widget, users can do live chat, view articles, and updates. Mostly It works well but needs more improvements along the road. The team has many apps and they are coming up with updates. Worth a Try!

I thought having onboarding messages would be great. Autoresponders, Automation rules, reports, and analytics are on the roadmap. These can be really helpful saves a ton of time automating the stuff and understanding the analytics.

None! Stay away from labidesk. They are not ready to give me a refund.

The software needs a lot of work. A product is only as good as the support. In the case of labidesk, the support is non-existent and all features say “coming soon”. As soon as I installed the widget to my website, my cart and checkout stopped working.I lost thousands of dollars because of this corrupted software.

Overall, Labidesk is an All-In-One help desk solution that helps to manage customer relationships comprehensively. It is rich in features and still very simple to use. With a structured solution like Labidesk, we can keep our customers' contacts and details organized and not lose the tasks.

Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use

Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more features and integrations will be good to have

1. Easy to configure 2. Canned responses and live chat 3. Customizable to your brand

I would like to see the option to know the page a user is on when they initiate a chat

It is complete all-in-one software to manage your customer service from Live chat to support tickets and many more and I love to use it. The team behind is great and they love to hear feedback and improve on it.

There are no cons as of now. However, the UI could be improved.

I was originally using a different help desk solution and it was terrible. Full of bugs and it's chat widget with very slow. I'm glad I switch to labi desk as it now loads very quickly.

Lacking in integrations but I heard they'll be coming soon.

Very fast and easy to use by anyone. No High Tech Knowledge is Needed.

Fast and easy to use. Modern Look of the Interface. Personal Email Signature loves this a lot. Navigation panel well organized.

No Mobile app | Desktop App | The Website is Ok

Overall, I am satisfied, but as noted, it definitely lacks features to keep up with other products.

What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents. There are also several setting options for the widget. The widget is very well designed, too.

Unfortunately, there are still too few features. For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems.

Most help desks don't have Shopify integration. I find it very important.

I would like more customizations with how to shape the chat box.

Enjoyable experience easy to use

Easy to use Excellent and friendly company

No con.... There is nothing I can't find wrong with this product

A lot of potential for this software. Works well in the current version as well

Still a lot of development left as per the roadmap

LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat.

Nothing, everything is great! I wouldn’t change anything with the app.

Overall I have had a great experience using Labidesk.

Very convenient to have knowledge base, chat and ticket management all in one app. A lot of great features in the roadmap (chat bots, roadmap etc) that will enhance customer support.

The UI is clean but could use but could use some improvements.