LabiDesk vs SysAid
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.4 / 5
Value for Money
4.2 / 5
4.6 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 26, 2022
September 4, 2024
Pros/Cons
Pros
- They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress.
- It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine.
- What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents.
Cons
- For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems.
- I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though.
- Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds. No integration with slack or other communication channels when a new message comes.
Pros
- The features I like most about the software is the Advanced reporting, It helps. To give detailed reports about your ticketing system as a whole,location-wise, computer assets, service.
- SysAid is a pleasure to work with. Excellent support, does exactly what we need it to and easy to use.
- I have enjoyed use of the sysaid platform and will continue to recommend it to organizations for quick delivery. It is cost effective and has a great support structure.
Cons
- Weak project management module, not standard and poor performance. No real dependencies in task.
- Some of the integration setup was confusing at times.
- The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
1 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
