Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

The remote program is really good. Very simple and quick when a caller has called in.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.

With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Stay away from this product. You will always need technical support, but the support is very very poor.

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

My complaints aside, Automate has been a good investment for us.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

The desktop software can be sluggish. Rolling out Third Wall was very rough.

I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.


Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.


ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.


The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

LongDescription

Sarbanes-Oxley Compliance

Status Tracking

Email Monitoring

Performance Management

Customizable Reports

Web Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Diagnostic Testing

Import/Export Data

Real-Time Monitoring

Virtual Machine Monitoring

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Endpoint Management

Procurement Management

Disaster Recovery

Scheduled/Automated Reports

Remote Update/Installation

Threat Response

Multi-Platform

Customizable Fields

Scheduling

Anti Virus

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Bandwidth Monitoring

Audit Trail

Version Control

Uptime Reporting

Server Monitoring

Network Analysis

Cost Tracking

Behavior-Based Acceleration

Service Reporting

Capacity Management

Device Auto Discovery

Compliance Management

Real-Time Data

Network Wide Management

Service Catalog

Issue Management

Maintenance Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Power Management

Real-Time Updates

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Network Monitoring

Service Level Agreement (SLA) Management

Activity Monitoring

Deployment Management

Dashboard

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Credential Management

Asset Lifecycle Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Remote Access/Control

Remediation Management

Supplier Management

Incident Management

Data Migration

Backup and Recovery

Summary Reports

Drag & Drop

Cross Reference System

Automatic Scans

Contact ConnectWise Automate directly for a custom pricing quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise Automate

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real-Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Document Storage

Activity Tracking

Customer Segmentation

SMS Messaging

Customer Service Analytics

Workflow Configuration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

ConnectWise Automate vs TeamSupport

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