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> Reviews of ManageEngine ServiceDesk Plus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ManageEngine ServiceDesk Plus is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews

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ManageEngine ServiceDesk Plus Reviews

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# ManageEngine ServiceDesk Plus Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(128)

4

(82)

3

(15)

2

(5)

1

(3)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

4.3

Functionality

4.4

* * *

### Pros

"Its ticketing, asset management, and workflow automation features helped improve response times, increase visibility of issues, and ensure critical facilities and systems were maintained effectively."

"The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages."

"Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs."

### Cons

"Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules"

"Occasional bugs can slow things down, and updates sometimes change things without clear explanation"

"The Knowledgebase could use some work. While it is functional, it is not the most robust in features and doesn't tie into support tickets very well."

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ManageEngine ServiceDesk Plus Reviews, Pros and Cons - 2026 Software Advice