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> Reviews of ManageEngine ServiceDesk Plus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ManageEngine ServiceDesk Plus is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews

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ManageEngine ServiceDesk Plus Reviews

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# ManageEngine ServiceDesk Plus Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(128)

4

(80)

3

(15)

2

(5)

1

(3)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

4.3

Functionality

4.4

* * *

### Pros

"The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages."

"Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs."

"It's not only good for ticket management, it's also good for creating reports and asset tracking."

### Cons

"Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules"

"In addition, the reporting within the platform is not intuitive and we find ourselves having to manually export and transform data using other tools such as Excel and Canva for visuals on reporting that we send out on a monthly basis."

"Occasional bugs can slow things down, and updates sometimes change things without clear explanation"

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ManageEngine ServiceDesk Plus Reviews, Pros and Cons - 2026 Software Advice