5
4
3
2
1
Ease-of-use
4.3
Customer Support
4.2
Value for money
4.3
Functionality
4.4
"Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard."
"Automation ability is great. Affordable if you are going to use the features that it ships with."
"The best of all is that this solution is built on ITIL standards meaning it takes care of all aspects of IT service management best practice."
"Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier."
"Couple of problems I have seen is its inability to automatically discard spam."
"Some of the developer features are a bit lacking and hard to grasp."
Have you used ManageEngine ServiceDesk Plus and would like to share your experience with others?
1-25 of 219 Reviews
Sort by
