--- title: "ManageEngine ServiceDesk Plus Software Reviews, Demo & Pricing - 2026" description: "Review of ManageEngine ServiceDesk Plus Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ManageEngine ServiceDesk Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/alternatives/) # ManageEngine ServiceDesk Plus Review From $16-$78/month Free version Free trial 3 plans Wondering if ManageEngine ServiceDesk Plus is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ManageEngine ServiceDesk Plus 4.4 [(234)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Pricing Starting at $16.00 per user per month ### About ManageEngine ServiceDesk Plus ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand. Wondering if ManageEngine ServiceDesk Plus is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ManageEngine ServiceDesk Plus User Interface ## Popular ManageEngine ServiceDesk Plus Alternatives Main Product ManageEngine ServiceDesk Plus 4.4 [(234)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.21Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## ManageEngine ServiceDesk Plus Pricing and Plans Starting price: $16.00 per month Free Trial Free Version Standard (Cloud) $16.00 per user, per month Plan includes: - IT Help Desk Professional (Cloud) $33.00 per user, per month Plan includes: - Asset - Change Enterprise (Cloud) $78.00 per user, per month Plan includes: - Projects Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ManageEngine ServiceDesk Plus Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ManageEngine ServiceDesk Plus Activity Tracking AI Copilot Alerts/Notifications Analytics API Approval Process Control Asset Assignment Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Availability Management Barcode/Ticket Scanning Barcoding/RFID Benchmarking Billing & Provisioning Call Center Management Catalog Management Change Management Chatbot Chat/Messaging Check-in/Check-out Client Portal CMDB Commenting/Notes Communication Management Communications Management Complaint Monitoring Compliance Management Compliance Tracking Configurable Workflow Configuration Management Content Library Contract/License Management Corrective and Preventive Actions (CAPA) Cost Tracking Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Depreciation Management Disposal Management Document Management Document Storage Drag & Drop Email Alerts Email Management Email Templates Event Logs Fixed Asset Management Forms Management Full Text Search Help Desk Management Historical Reporting Incident Management Incident Reporting Interaction Tracking Inventory Management Inventory Tracking Investigation Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management Knowledge Base Management Knowledge Management Live Chat Location Tracking Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile App Mobile Interface Monitoring Multi-Language Multi-Location Online Forums Performance Metrics Pre-built Templates Prioritization Problem Management Procurement Management Projections Project Management Purchase Order Management QR Codes Real-Time Chat Real-Time Monitoring Real-Time Reporting Real-Time Updates Recurring Issues Release & Deployment Release Management Reminders Remote Access/Control Reporting & Statistics Requisition Management Reservations Management Resource Allocation & Planning Rich Text Editor Role-Based Permissions Rules-Based Workflow Safety Incident Management Scheduled/Automated Reports Search/Filter Service Catalog Service History Service Reporting Service Request Management Single Sign On Software License Management SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Templates Text Editing Third-Party Integrations Ticket Management User Management Web Notifications Widgets Wiki Work Order Management ## ManageEngine ServiceDesk Plus Integrations ManageEngine Endpoint Central Integration rated 4.4 from 19 reviews ManageEngine ADSelfService Plus Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review ManageEngine Applications Manager Integration rated undefined from -1 review Zoho Analytics Integration rated undefined from -1 review ManageEngine ADManager Plus Integration rated undefined from -1 review See all 16 integrations ## ManageEngine ServiceDesk Plus User Reviews ## ManageEngine ServiceDesk Plus customer ratings - Overall rating: 4.4/5 - Total reviews: 234 ### Rating distribution - 5 stars: 129 reviews (55%) - 4 stars: 82 reviews (35%) - 3 stars: 15 reviews (6%) - 2 stars: 5 reviews (2%) - 1 star: 3 reviews (1%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.2/5 - Functionality: 4.4/5 --- ### ServiceDesk Plus is Helpful on a Budget - Overall rating: 4/5 - Reviewer: Justin G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been pleasant. ServiceDesk Plus has served its purpose time and time again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization. Their support staff have always been willing to assist when contacted. #### Cons The Knowledgebase could use some work. While it is functional, it is not the most robust in features and doesn't tie into support tickets very well. #### Reasons for switching to ManageEngine ServiceDesk Plus Spiceworks doesn't not support SSO or user provisioning. --- ### My experience has been amazing and productive - Overall rating: 5/5 - Reviewer: Nicat B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization. ManageEngine has many features. They are remote connection, video call and chat functions. You can even manage the computer's services or system files without connecting to the computer's desktop. I work in an organization with 500 employees, and the ManageEngine was very helpful in providing technical support. However, the availability of the ticket system in the ManageEngine makes it easier for you to give detailed reports to both the work efficiency and the management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Among the alternatives, it was the most convenient to set up and use. It has a user-friendly interface #### Cons It's a very convenient product, I like ManagEngine's products in general, but sometimes additional add-ons can be a bit expensive. #### Reasons for choosing ManageEngine ServiceDesk Plus Looking at other alternatives, this product is the most convenient to use. --- ### Not ready for cloud - Overall rating: 4/5 - Reviewer: Austin G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used other for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros ManageEngine comes out of the box with a number of pre-built workflows that can minimize time required for implementation and it integrates directly with TeamViewer which can be a huge benefit for technicians who frequently perform remote support. #### Cons The interface was not as simple or easy to use as other service desk applications out there and the ability to run scripts from the tool in order to automate self-service requests required the entire application to be installed on-prem. Sadly, the ability to execute reports requires a third party tool at an extra cost. --- ### Great software, could use more features - Overall rating: 4/5 - Reviewer: Harry S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version. #### Cons The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen. #### Reasons for choosing ManageEngine ServiceDesk Plus Trialed ServiceNow but I found it more updated and had a better UI appearance from both a user's point of view and administrators. The pricing also was a reason. #### Reasons for switching to ManageEngine ServiceDesk Plus It didn't have all the functionality or updated UI we were after. --- ### A complete, easy to deploy and use, customizable service management solution - Overall rating: 5/5 - Reviewer: Sergio D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions. #### Cons As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers). #### Reasons for choosing ManageEngine ServiceDesk Plus Completeness of functions, ITIL orientation, ease of use --- ### Great ticketing system for helpdesk - Overall rating: 4/5 - Reviewer: Sam L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app. #### Cons Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many #### Reasons for switching to ManageEngine ServiceDesk Plus Spiceworks wasn't working correctly and was misreporting assets. TIcket system wasn't user friendly and techs didn't know how to use it, even after training. klunky was the work they used. SD+ is much, much better --- ### Manage Engine Service Desk Review - Overall rating: 4/5 - Reviewer: Ricardo D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We used it as a ticket system for IT but overall did not like the experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It makes for an easy ticketing system for IT to use and helps keep track of ticket progress quite well #### Cons There is too much freedom for the technician around what they can do with the ticket. They can delete etc too easily, also it's not easy to use for the end user and hard to track outstanding tickets efficiently #### Reasons for switching to ManageEngine ServiceDesk Plus We needed something better to use for a ticket system --- ### ManageEngine ServiceDesk Plus - Overall rating: 5/5 - Reviewer: Ahmet V. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with ManageEngine ServiceDesk Plus has been highly positive. The solution has significantly reduced our operational burden by making our IT service management processes more organised, traceable, and efficient. Its comprehensive capabilities in critical areas such as request management, SLA tracking, automation workflows, and reporting have markedly improved the quality of our daily operations. Its user-friendly platform for both end-users and IT teams has accelerated the adaptation process. Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs. Overall, I can confidently say it is a reliable solution for organisations seeking to professionalise their processes and strengthen their service management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers. The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages. Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes. #### Cons The aspect I would like to see improved in ManageEngine ServiceDesk Plus is that some advanced configuration and integration steps occasionally require additional technical knowledge. Furthermore, making the interface more modern and fluid in extensive customisations could further enhance the user experience. Apart from that, although it has a robust structure overall, improvements in these areas would make the solution even more effective. --- ### Excellent value for money and full of features ticket system - Overall rating: 5/5 - Reviewer: Callum W. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the products been great the past few years that we've used it. We've even picked up some of their other products too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The deployment of the ticketing system was really fast and allowed for security mfa to be enabled. When it comes to value for money its fantastic and has a great learning curve as it has a knowledge page too. The actual improvement and efficiency of the ticket management is fantastic and super easy to use. #### Cons At times the product can be slow but when reporting this issue they are fast to fix it and also fast to reply to tickets too. --- ### Manage Engine Plus Recommended - Overall rating: 5/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Manage Engine Service desk plus is an easy to use and maintain solution for call logging and effective management of workloads and the Integrated CMDB is easy to understand #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and the customisation options for how you want it to look on your browser makes things easier to layout #### Cons The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better --- Showing 1 - 10 of 234 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) ## ManageEngine ServiceDesk Plus Popular Comparisons [Freshdesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/)[Zendesk Suite vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/compare/26892-Zendesk/vs/360387-manageengine-servicedesk-plus/)[Milvus vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/milvus/)[Freshservice vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[LiveAgent vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/liveagent-profile/vs/manageengine-servicedesk-plus/)[Zoho Desk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/zoho-desk/)[SysAid vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/sysaid-it-crm/)[JIRA Service Management vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/manageengine-servicedesk-plus/)[TeamDynamix vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/teamdynamix/)[Atera vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/atera-profile/vs/manageengine-servicedesk-plus/)[BOSSDesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/boss-support-central-profile/vs/manageengine-servicedesk-plus/)[NinjaOne vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/ninjarmm/)[Salesforce Service Cloud vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/service-cloud/)[Spiceworks Cloud Help Desk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/spiceworks/)[SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/samanage/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (794) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? 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