About Mint Service Desk

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation.

Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals a...


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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Mint Service Desk

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great system

Pros

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons

I like everything is very helpful and easy

July 2020

Lukasz from IP Partner

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Ease of use is the key

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons

For our purposes everything is ok. It is great for ticket management.

Response from OPGK RZESZOW

Replied July 2020

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

May 2020

Mohd Azfar from ABI

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2020

Great new comer

Pros

Ease of use. Chat oriented communication.

Cons

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Response from OPGK RZESZOW

Replied May 2020

Thank your for your review. We are working hard to improve our solution.

June 2019

Constance from Bank of Montreal

Company Size: 10,000+ employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Excellent

Very professional and fantastic service

Pros

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Cons

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Response from OPGK RZESZOW

Replied June 2019

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

February 2020

Nicholas from Harris Computer Systems

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Great software

Pros

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Cons

Initially tough to figure out. There is a steep learning curve