Great customer service and a useful and easy-to-use product

Almost half our workforce is on the road so we needed a place for them to easily access information when they're on the go, as well as a one-stop-shop for information and resources for the wider company - MyHub is an affordable and easy-to-use solution for this. Their customer service is exceptional - quick responses, updates on developments, quick fixes and even follow-up explanations to what caused the problem in the first place. If you develop an HRIS, let me know - we would be very interested!

Pros

With the grid drag-and-drop structure, it is easy to customise so someone like me who isn't a designer or software developer can build something useful and almost pretty! (That's a comment on my own skills rather than MyHub)

Cons

A few more options for modules would be great (although I cannot give you an example off the top of my head) and the constant reloading of the page after button clicks and exiting an edit can be a little frustrating but not enough to discourage use.

Also would like to be able to change the background colour.

MyHub functionality is excellent and Customer Support is beyond outstanding. I fully recommend it!!

It enables us to disseminate and capture information that we need in a very effective and low-cost way.

Pros

MyHub software is relatively easy to use and is extremely flexible. It took less than a few weeks to develop a multi-page private portal, with a large amount of data, that meets our needs. The pre-built templates and the one-on-one virtual training, along with the support guides and videos, jump-started and enabled quick development without needing a technical background. Page creation, page management, security, and user management are excellent.
The customer service is the best in the industry in responsiveness, addressing issues, and providing helpful solutions. MyHub aims to please and consistently goes above and beyond as a premier vendor!
The cost of MyHub is unheard of in the industry.

Cons

The Document Exchange capabilities were the main reason for us to select MuHub. The Microsoft Explorer structure and associated security are excellent. In a page, it is possible to set up hyperlinks to files stored in the Document Exchange. The ability to set up a hyperlink to a folder in the Document Exchange does not currently exist and we hope that this major enhancement would be made available at some point in the future.

Great site and even better support!

I was a little apprehensive about using this software as we have very limited experience. However it did everything and more that we were hoping for. In addition the support that we received was second to none. The cost was extremely reasonable and everything more than surpassed our expectation. We had a couple of one to one's over the phone to get some support to get us started. I soon picked it up and the results really have been impressive. We have had nothing but positive feedback about the site we built using the software. If a lawyer can get to grips with it then anyone can! I'd really like to find something negative to say to balance things out but I genuinely have nothing but praise for the software and the individuals we dealt with.

Pros

End product
Ease of use - very intuitive
First class support
Very competitive pricing

Cons

Nothing

Great Intranet product - easy to use, powerful in features!

My experience with MyHub has been tremendous. From the start of my free trial to the incredible support after I signed on, the experience has been top notch. I even got a DM on twitter referencing my recent training session and trainer by name. This service is easy enough for the beginner, but powerful enough to really do some amazing things. I use it as a value add for my clients and a place where they can all easily access the appropriate information in a simple and visual way. I would highly recommend this to anyone looking for a hub for all their company's documents, files or even a place to interact and control user permissions.

Pros

It's very easy to use - I've already seen powerful updates - but very graphically based for the non-techy user. The ability to control permission for the users is also amazing. You can even control specific permission for widgets within a page if you needed to. Also, users can manage their own accounts to no more chasing lost passwords.

Cons

I haven't found any cons yet. There was a little learning curve, but their support took me through all of my questions with ease.

The Intranet site that is simple, with amazing customer service!!

I wanted a site for internal information, what I found was not only an internal site but I can integrate with Google, create forms, do mail list, have forums, and have the flexibility on users and groups, down to pages.

Pros

My HubIntranet is easy to use, for technical or non technical staff, the knowledge base is easy to use with step by step guides and videos. I have used them for several years now and the features keep growing.

Cons

It's not super fancy as far as templates, but for the delivery of information it is great!

Easy to use Intranet helps us keep everyone informed and up to date.

Overall we are very happy with this software. When I was hired, one of the things my employer wanted was a company Intranet. After looking at numerous options, we settled on MyHub and have been very happy since. This has allowed us to share the newest information company wide, all at a very affordable price.

Pros

Easy to use and setup. We were able to create several pages internally and roll out to 200 some people in a matter of days. Tremendous value compared to a number of other options I looked at. Support is very good as well.

Cons

Some of the page layouts seem a little difficult to work with.

Really engaging platform

Pros

Intranet can get very limited usage if not managed well. MyHub makes it easy to implement for organization engagement. It has most of the functions like the modern social media so employees like to use it. But at the same time, it functions well as a internal portal for sharing news.

Cons

if the software can be integrated with more project management functions or other project management softwares that could be better. It will be easy for workplace work software and workplace social software to be in a same place.

Amazing customer service and support!

Pros

MyHub is easy to set up, you don't need to be an IT person to have a great intranet, the resources to support you through the process is great, not to mention their support staff.

Cons

The pages are built through modules, it would be nice to have choices of templates to add content to. But the pages are functional once you take the time to design it!

A truly intuitive solution with simple, concise On- demand video and excellent human support

This software has become a daily pillar in our operation. We count on the MyHub Intranet solution and their support team to keep a real-time pulse on inter-company data/knowledge sharing, as well as with vendor and client partners.

Pros

The software is very intuitive. The Video Help is brief and useful and the their team offers unbelievable support. I am writing this at 12:41am and just had a problem resolved by their team on a Saturday, their time. Did I mention, they helped us with a technical setup that should have been handled at our end!

Has Changed Our Business!

Our Intranet has taken on a life and personality for our company. We actually named it and use it very creatively to manage processes, people, activities and notifications. MyHub support is super-responsive and friendly, even when we're sort of grumpy customers. Technology is hard. They make it easier.

Pros

We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested.

Cons

We had to learn how to create and manage an Intranet on our own. MyHub had an add-on that we could purchase to have them set us up, but we felt we'd still be active participants in that aspect.

easy, powerful, customizable -- exactly what we need!

This has been the easiest product I've ever used! It's powerful and intuitive. And the service we've received has really been stellar -- The CEO responds to questions within the same day, across the world! We've been able to build 88 pages of internet content in about a month with little to no support. Very easy and the result is a beautiful, customized reflection of our company!

Pros

modular product! very clean and straight-forward.
-- different usage models, very easy to customize and edit.
-- lots of different types of modules, forms, images, videos, features, news, etc.
-- Adaptable to any company -- our site looks like us! (vs looking like MyHub or another product)
-- layout is very appealing
-- looks good on the phone
-- great service

Cons

Calendar and new modules are a little less flexible.
We are waiting patiently for the org-chart layout.

Exceptional customer service, excellent value

I could not be happier, Reps have been incredibly helpful throughout my (long!) Journey to get from concept to go live. They provided great advice, recommendations and tips on how to get the best out of the solution.

Pros

Ease of use
Amazing support
Design team so helpful
Feature rich platform
Exceptional value for money

Cons

Very little to dislike, really intuitive platform