--- title: "LogMeIn Rescue Software Reviews, Demo & Pricing - 2026" description: "Review of LogMeIn Rescue Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/rescue-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / LogMeIn Rescue Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/rescue-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/rescue-profile/alternatives/) # LogMeIn Rescue Review Custom quote Free trial 2 plans Wondering if LogMeIn Rescue is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LogMeIn Rescue 4.6 [(167)](https://www.softwareadvice.com/help-desk/rescue-profile/reviews/) Pricing Pricing available upon request ### About LogMeIn Rescue LogMeIn Rescue is a quality remote support software trusted by enterprises and IT support teams worldwide. Purpose-built for high-stakes environments where security can't be compromised, Rescue delivers fast, reliable remote support for PCs, Macs, mobile devices, and more. With 20+ years of proven performance, 99.99% uptime, and 5 billion+ remote sessions completed, Rescue is the platform teams depend on when downtime has real consequences. Built-in enterprise security, granular permissions, and audit-ready session logging keep every interaction controlled and compliant. AI-powered diagnostics and automated session summaries help technicians resolve issues faster and document them automatically. With 12+ flexible connection methods and out-of-the-box integrations with ServiceNow, Nexthink and more; Rescue adapts to your workflow, not the other way around. Do you work for LogMeIn Rescue? [Manage this product listing](https://www.g2.com/products/logmein-rescue/claim_requests/new?auto=true) Wondering if LogMeIn Rescue is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## LogMeIn Rescue User Interface ## Popular LogMeIn Rescue Alternatives Main Product LogMeIn Rescue 4.6 [(163)](https://www.softwareadvice.com/help-desk/rescue-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.20Value for money - 4.38Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11646)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.29Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1510)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.61Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) 4.6 [(1801)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at €22.90 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at €98.00 per year Get Price ## LogMeIn Rescue Pricing and Plans LogMeIn Rescue has two plans. Remote Device Support and Rescue Enterprise are custom-priced. Free trial Remote Device Support Contact Vendor for Pricing Powerful remote support for IT and customer care, from simple to complex Remote Device Support plan includes: - Windows & Mac Remote Control - Unattended access - In Session Diagnostics - Agent Collaboration - Scripting - Remote Support - Customization & Branding - Administration and Reporting - Mobile Support - Security and Compliance - Artificial Intelligence Rescue Enterprise Contact Vendor for Pricing Advanced remote support with priority VIP service for enterprise teams. Rescue Enterprise plan includes: - Customization & Branding - VIP Support Portal - Committed Support SLAs - White Glove Onboarding - 24/7 Priority Care - Dedicated Technical Support Team - Artificial Intelligence - Security and Compliance - Mobile Support - Administration and Reporting - Remote Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does LogMeIn Rescue pricing compare to alternatives? Explore how LogMeIn Rescue's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | LogMeIn Rescue4.6[(167)](https://www.softwareadvice.com/help-desk/rescue-profile/reviews/) | Pricing available upon request | Available | Not available | 4.2 | | [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/)4.6[(11,646)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) | $24.90 /mo | Available | Available | 4.4 | | [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)4.7[(1,510)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) | ₹480.00 /mo | Available | Available | 4.7 | | [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/)4.6[(1,801)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) | €22.90 /mo | Available | Available | 4.5 | | [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) | $8.75 /user/mo | Available | Available | 4.5 | LogMeIn Rescue4.6[(167)](https://www.softwareadvice.com/help-desk/rescue-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.2 - [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/)4.6[(11,646)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) * * * Starting price $24.90 /mo Free trial Available Free version Available Value For Money 4.4 - [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)4.7[(1,510)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) * * * Starting price ₹480.00 /mo Free trial Available Free version Available Value For Money 4.7 - [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/)4.6[(1,801)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) * * * Starting price €22.90 /mo Free trial Available Free version Available Value For Money 4.5 - [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) * * * Starting price $8.75 /user/mo Free trial Available Free version Available Value For Money 4.5 ## LogMeIn Rescue Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of LogMeIn Rescue Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking AI Copilot AI Summarization Alerts/Escalation Annotations API Assignment Management Audit Trail Authentication Automated Routing Availability Management Blended Call Center Campaign Management Change Management Chat/Messaging Collaboration Tools Commenting/Notes Compliance Management Computer Telephony Integration Configuration Management Contract/License Management Customizable Branding Customizable Reports Customizable Templates Desktop/Browser Sharing Diagnostics Tools Diagnostic Tools Electronic Signature Employee Activity Monitoring Event Logs File Sharing File Transfer For MSPs Inbound Call Center Incident Management Interaction Tracking IT Incident Management Live Chat Mobile Access Mobile Screen Sharing Multi-Channel Communication Multi-Participant Screen Sharing Multiple Monitor Access Multiple User Accounts Presenter Control Management Problem Management Project Management Real-Time Chat Real-time Consumer-facing Chat Real-Time Reporting Real Time Screen Sharing Release Management Remote Access/Control Remote Printing Remote Support Remote Update/Installation Reporting & Statistics Role-Based Permissions Screen Capture Screen Mirroring Screen Recording Screen Sharing Secure Data Storage Secure Login Self Service Portal Session Recording Session Transfer Single Sign On SSL Security Summary Reports Surveys & Feedback Targeted/Locked Screen Sharing Task Management Third-Party Integrations Time Zone Tracking Troubleshooting Two-Factor Authentication Unattended Access Video Chat Video Support Whiteboard ## LogMeIn Rescue Integrations Freshdesk Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review Agiloft Integration rated undefined from -1 review HappyFox Help Desk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review See all 10 integrations ## LogMeIn Rescue User Reviews ## LogMeIn Rescue customer ratings - Overall rating: 4.6/5 - Total reviews: 167 ### Rating distribution - 5 stars: 112 reviews (67%) - 4 stars: 48 reviews (29%) - 3 stars: 5 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.2/5 - Customer support: 4.4/5 - Functionality: 4.6/5 --- ### Clean, Simple Interface, But Noticeable Lag and Click Delays on Computer - Overall rating: 3/5 - Reviewer: Sebastien V. - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: less than 1 year · a few times a year - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. be able to connect on computer not manage by us #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 #### Pros The interfaces is simple, clean and easy to understand. #### Cons The connection on computer lag very much. And a long delays on each click #### Vendor response Hi, We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, We’re so glad to hear that you had a great experience with us. Replied November 2026 --- ### Has improved - Overall rating: 5/5 - Reviewer: Kim M. - Industry: Government Administration - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like the program.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I found it really easier to tell workers how to get to the website if they need support from me as the IT person in the office. I also like it that you have changed the timing so it doesn't time out on you after done doing something to let you finish your notes or comments about a problem that you had to work to get resolved. Security is another thing that has changed that I like. #### Cons There is nothing that I don't least like about the problem. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX --- ### Technical Support Advisor - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 1001-5000 employees The ability to see customer issues directly with LogMeIn streamlines the support process for technical problems. Nonetheless, the user interface feels outdated, which could impact user satisfaction. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 1001-5000 employees The straightforward setup and ease of use make LogMeIn Rescue a practical choice for remote support tasks. Users appreciate the minimal effort required for customers to join sessions, though improvements in connectivity and interface customization would be advantageous. Full review available after login on Software Advice --- ### Client Services Supervisor - Overall rating: 1/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 51-200 employees The reviewer appreciates the ease of managing users in LogMeIn Rescue's Admin center, but they report significant issues with crashes and freezes during use. Recent outages have also made it difficult for customers to download the necessary applet, causing frustration. Full review available after login on Software Advice --- ### Use LMI Rescue daily to serve our users - Overall rating: 4/5 - Reviewer: Aaron W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows us to connect to our users and help them in a much better way than simply email or phone support can do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful. #### Cons It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers. --- ### Works ok - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to log into other computers to assist customers better #### Cons A lot of bugs that makes it difficult to control --- ### Excellent tool that gives you the ability to see what the user sees and even control their desktop - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible. #### Cons Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end. --- ### Great software. Does everything required and more. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works. #### Cons The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity. --- ### Logmein Rescue Review - Overall rating: 5/5 - Reviewer: Raven P. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com #### Cons Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it. --- Showing 1 - 10 of 167 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/rescue-profile/reviews/) ## LogMeIn Rescue Popular Comparisons [TeamViewer ONE vs LogMeIn Rescue](https://www.softwareadvice.com/help-desk/rescue-profile/vs/teamviewer/)[Zoho Assist vs LogMeIn Rescue](https://www.softwareadvice.com/help-desk/rescue-profile/vs/zoho-assist/)[AnyDesk vs LogMeIn Rescue](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/rescue/)[Slack vs LogMeIn Rescue](https://www.softwareadvice.com/help-desk/rescue-profile/vs/slack/)[BeyondTrust Remote Support vs LogMeIn Rescue](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/rescue/)[ISL Light vs LogMeIn Rescue](https://www.softwareadvice.com/screen-sharing/isl-online-profile/vs/rescue/)[NinjaOne vs LogMeIn Rescue](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/rescue/)[ScreenConnect vs LogMeIn Rescue](https://www.softwareadvice.com/compare/355864-rescue/vs/390169-ScreenConnect/)[GoTo Meeting vs LogMeIn Rescue](https://www.softwareadvice.com/collaboration/gotomeeting-profile/vs/rescue/)[Kaseya VSA vs LogMeIn Rescue](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/rescue/)[Webex Suite vs LogMeIn Rescue](https://www.softwareadvice.com/help-desk/rescue-profile/vs/webex/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/rescue-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **6** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (157) Recently recommended **6** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (145) Recently recommended **1** times Stuck Between Options? Our experts can help you compare LogMeIn Rescue with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice