SeamlessDesk
About SeamlessDesk
SeamlessDesk Pricing
SeamlessDesk offers a free plan for small organizations with one Agent. Paid plans start at $25 per agent per month, and there are three flexible billing options available.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Available

Other Top Recommended Help Desk Software
Most Helpful Reviews for SeamlessDesk
1 - 5 of 30 Reviews
Jeffrey
Verified reviewer
Mining & Metals, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great Service Desk software if you care about associating assets to tickets
They have been great to work with. They communicate very well and always have the answers when I need help.
PROSThe most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.
CONSSeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.
Reason for choosing SeamlessDesk
The price and the deep association of assets and tickets.
Sonja
Government Administration, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Product is simple enough for our users, but goes beyond a ticketing system
We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.
PROSThe collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.
CONSThere is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.
Reason for choosing SeamlessDesk
ease of use, price and response
Reasons for switching to SeamlessDesk
Asset management was overly complicated and support was slow
Haris
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
Worst onvestment ever and worst customer care ever
Avoid it, no u dersta dong for users, eager for money and do not care for customers
PROSNothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding
CONSCustomer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money
Vendor Response
Hello Haris, We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?
Replied May 2020
Don
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Awesome Customer Service and Excellent Response Time
Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration. I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours. It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.
CONSI'm sure there are a few additional features we'll recommend along the way.
Reasons for switching to SeamlessDesk
We'd used Kayako for a many years, and their product was good. We were using an in-house hosted version it, and converting to their cloud-based system was going to take a lot of work. Because pricing got more expensive, we decided it was time to make a change. We tested several products until we came across Seamless Desk. They work with us to make sure we have the tools we need to support our customers. And, their rates are reasonable. You can tell they are a company that is dedicated to making quality help desk software while providing exceptional customer support.
Will
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
SeamlessDesk is a great small to medium size company help desk solution
We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.
PROSSeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.
CONSThere's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.
Reasons for switching to SeamlessDesk
Service Desk was just too complicated and difficult to configure. Just too much software for our needs.