SeamlessDesk software


14 reviews(5.0/5)
14 reviews(5.0/5)

SeamlessDesk is a cloud-based help desk solution that lets customers create tickets to address issues. Key features include time tracking, ticket management and agent inbox management.

SeamlessDesk’s ticket submission form helps customers raise tickets to get their issues resolved. The form is customizable and allows agents to show or hide any part of the form.

The agent inbox provides updates to agents by sending alerts through push notifications. Agents can also track tickets’ statuses. The time tracking feature allows agents to calculate the time spent on each ticket and helps them create reports in order to estimate billable and non-billable hours.

The solution is priced on per agent per month basis, and the price includes support via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of SeamlessDesk

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  • Cendra from GV Christian School

    June 2018

    I enjoy using this program at work because it allows me a place to submit all my requests.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about SeamlessDesk is how user friendly it is. It's easy to navigate the site and put in all necessary requests.

    Cons

    Although there is always room for improvement, I feel that overall it is a strong product that functions really well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Terri from GV Christian School

    June 2018

    I have had such a great experience with this company and will continue to use the product. They are

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like about this software is has easily accessible it is and how accurate the product is. Makes it easy to go in and put in time requests and to se your hours.

    Cons

    What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kelly from GV Christian Center

    Number of employees: 201-500 employees

    April 2018

    Great tool and product to handle our support load

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just dealing with users requests is much easier now

    Pros

    SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

    Cons

    The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Dillon from GV Christian

    Number of employees: 201-500 employees

    April 2018

    Easy, simple User interface, well organized, friendly quick customer support, well ran software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.

    Pros

    Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

    Cons

    Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joanna from GV Christian Center

    April 2018

    Like how easy it is to use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Being able to convert my old excel spreadsheet/email support system for my parents to something that runs WAY smoother.

    Cons

    Screen can be plain to look at especially after a while, but gets the job done. Also take a little while to get the hang of it, but once you learn it, it seems easy to me now.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    A really seamless product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

    Cons

    Company should work on adding few more features . I don't see anything bad about this particular software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Green Valley Christian Church

    March 2018

    Made my life much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall made it easier to reach my customers faster to fix issues.

    Pros

    Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

    Cons

    No phone integration, would like if I could add a module for when customers call in to integrate the software.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Juan from FatGuyShirts, LLC.

    Number of employees: 2-10 employees

    February 2018

    Easy but powerful software. Gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used to manage all my support from emails and this made it way easier.

    Pros

    I love the simplicity of it. Wasn't hard to learn and I got started quickly. The asset manager flows nicely into tickets.

    Cons

    There are so many features I just have to go through them all, but overall basic settings gets the job done.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mona from GV Christian Center

    February 2018

    I use this software to manage our multiple facilities maintenance requirements. It works very well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of scheduling and maintaining our multiple facilities in a time manner.

    Pros

    The ease of use and ability acknowledge users showing what step of the process we are in at that time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jamie from GV Christian School

    Number of employees: 51-200 employees

    February 2018

    User friendly... a true "seamless" way to submit a request.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.

    Pros

    Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

    Cons

    Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jaden from Swifty Computers

    Number of employees: 1 employee

    February 2018

    Amazing - I've used multiple helpdesk/ticketing systems, and this one takes the cake by far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease and functionality this brings at the price vs other software is outstanding. Very happy customer.

    Pros

    The developers are awesome. Any time I've had questions they're very quick to reply and resolve any issues or questions I've had.

    Easy to use. Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets.

    This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

    Cons

    Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sean from GV Christian Center

    February 2018

    It does exactly what a helpdesk ticketing system should

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's quite easy to use... each of the features are a breeze to find and managing tickets takes very little time

    Cons

    Perhaps it would be nice to have a mobile app that would notify you if a ticket was assigned, but emailing it works just fine

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from GV Christian Center

    February 2018

    This site has been a great addition to our business and the perfec solution for our help desk needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

    Cons

    The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Seamless Desk, SeamlessDesk

    February 2018

    Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

  • Drue from Burks

    October 2017

    Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

    Cons

    Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Seamless Desk, SeamlessDesk

    February 2018

    Awesome! Glad you like it.

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