SeamlessDesk Software

SeamlessDesk Software

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About SeamlessDesk

SeamlessDesk is a cloud-based help desk solution that lets customers create tickets to address issues. Key features include time tracking, ticket management and agent inbox management. SeamlessDesk’s ticket submission form helps customers raise tickets to get their issues resolved. The form is customizable and allows agents to show or hide any part of the form. The agent inbox provides updates to agents by sending alerts through push notifications. Agents can also track tickets’ statuses. The time tracking feature allows agents to calculate the time spent on each ticket and helps them create reports in order to estimate billable and non-billable hours. The solution is priced on per agent per month basis, and the price includes support via phone and email....

SeamlessDesk Pricing

SeamlessDesk offers a free plan for small organizations with one Agent. Paid plans start at $25 per agent per month, and there are three flexible billing options available.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Features

SeamlessDesk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 30 reviews

User Profile

Jeffrey

Verified reviewer

Company size: 201-500 employees

Industry: Mining & Metals

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Great Service Desk software if you care about associating assets to tickets

They have been great to work with. They communicate very well and always have the answers when I need help.

Pros

The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Cons

SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

Reasons for choosing SeamlessDesk

The price and the deep association of assets and tickets.

Jonathon

Company size: 201-500 employees

Industry: Chemicals

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Seamless Desk

Pros

Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.

Cons

Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

Reasons for choosing SeamlessDesk

Simplicity of use and low cost.

Reasons for switching to SeamlessDesk

We didn't feel as though Spiceworks could give us the flexibility, visibility, and usability we were looking for. We hope to implement ITSM concepts more fully in our organization and we feel Spiceworks won't give that to us long term.

Sonja

Company size: 501-1,000 employees

Industry: Government Administration

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

Product is simple enough for our users, but goes beyond a ticketing system

We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.

Pros

The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Cons

There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

Reasons for choosing SeamlessDesk

ease of use, price and response

Reasons for switching to SeamlessDesk

Asset management was overly complicated and support was slow

Haris

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

November 2019

Worst onvestment ever and worst customer care ever

Avoid it, no u dersta dong for users, eager for money and do not care for customers

Pros

Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Cons

Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Response from Seamless Desk

Hello Haris, We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?

Replied May 2020

User Profile

Terri

Verified reviewer

Company size: 201-500 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

What a wonderful solution.

This is a company of people who want to help people, help people.

Pros

We have been looking for help desk software and are quite pleased.

Cons

I haven't experienced anything I would identify as a con. Most of the reviews I've read are consistent and would not be a reason to avoid purchasing this software.

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