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Overall Rating
4.63 / 5 (30)
Ease-of-Use
5 / 5
Value for Money
5 / 5
Customer Support
5 / 5
Functionality
4.5 / 5
Last Review Written
March 26, 2021
Pros/Cons
  • Pros

  • Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response.
  • We have been looking for help desk software and are quite pleased.
  • Cons

  • The only thing I don't like, is sometimes the tickets have. Show up for characters, but they've been quick to fix this.
  • They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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