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Web browser (OS agnostic)About Simplisys Service Desk
Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.
12 Reviews of Simplisys Service Desk
Average User Ratings
Overall
4.92 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
November 2019
Robert from The Church of Scotland
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Religious Institutions
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Simplisys Service Desk
This gave us the ability to communicate out to the great church which we did not have with our older system.
Pros
Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.
Cons
It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.
Reasons for Choosing Simplisys Service Desk
UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor.
November 2019
Tony from Telecommunications
Verified Reviewer
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Great Product met our needs
Great functionality and ease of use. The support guys were extremity helpful when needed.
Pros
It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.
Cons
If I had to be picky, then too many standard reports out of the box.
November 2019
Valon from Celerity Information Services
Verified Reviewer
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Simplisys Ticketing System Review
Pros
It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.
Cons
Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.
October 2019
Lauren from Ensign CDI
Verified Reviewer
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Outstanding
The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email
Pros
Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.
Cons
There isnt anything i can think that i like least
Reasons for Choosing Simplisys Service Desk
They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it
November 2019
Simon from Headmasters
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great Product with Integration
Pros
The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.
Cons
Not much other than the ability to customise the theme to match the corporate colours would be nice
