Simplisys Service Desk

RATING:

4.94

(16)

About Simplisys Service Desk

Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management. ...

Simplisys Service Desk Pricing

Contact Simplisys for full pricing options.

Starting price: 

$20.00 

Free trial: 

Available

Free version: 

Not Available

Simplisys IT portal
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Simplisys Service Desk Reviews

Overall Rating

4.94

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Showing 1 - 5 of 16 reviews

Lauren

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2021

Simple and easy to use

Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

Pros

The software is easy to use for all employees and does not require weeks of complex training.

Cons

We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.

Reasons for choosing Simplisys Service Desk

Ease of use, with increased functionality should we need it as we grow.

Reasons for switching to Simplisys Service Desk

Whole company CRM move.

Robert

Company size: 1,001-5,000 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2019

Simplisys Service Desk

This gave us the ability to communicate out to the great church which we did not have with our older system.

Pros

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.

Reasons for choosing Simplisys Service Desk

UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor.

Valon

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2019

Simplisys Ticketing System Review

Pros

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Tony

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2019

Great Product met our needs

Great functionality and ease of use. The support guys were extremity helpful when needed.

Pros

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons

If I had to be picky, then too many standard reports out of the box.

Reasons for switching to Simplisys Service Desk

Better functionality.

Lauren

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Outstanding

The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email

Pros

Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons

There isnt anything i can think that i like least

Reasons for choosing Simplisys Service Desk

They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it