Great Product met our needs

Great functionality and ease of use. The support guys were extremity helpful when needed.

Pros

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons

If I had to be picky, then too many standard reports out of the box.

Simplisys Service Desk

This gave us the ability to communicate out to the great church which we did not have with our older system.

Pros

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.

Simplisys Ticketing System Review

Pros

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Excellent customer service and support.

Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent.

Pros

We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets.

Cons

Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff.

Great Product with Integration

Pros

The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.

Cons

Not much other than the ability to customise the theme to match the corporate colours would be nice