Simplisys Service Desk
About Simplisys Service Desk
Simplisys Service Desk Pricing
Contact Simplisys for full pricing options.
Starting price:
$20.00
Free trial:
Available
Free version:
Not Available

Other Top Recommended Help Desk Software
Showing 1 - 5 of 16 reviews
Lauren
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2021
Simple and easy to use
Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.
Pros
The software is easy to use for all employees and does not require weeks of complex training.
Cons
We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.
Reasons for choosing Simplisys Service Desk
Ease of use, with increased functionality should we need it as we grow.
Reasons for switching to Simplisys Service Desk
Whole company CRM move.
Robert
Company size: 1,001-5,000 employees
Industry: Religious Institutions
Time used: Less than 2 years
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2019
Simplisys Service Desk
This gave us the ability to communicate out to the great church which we did not have with our older system.
Pros
Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.
Cons
It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.
Reasons for choosing Simplisys Service Desk
UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor.
Valon
Company size: 51-200 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
November 2019
Simplisys Ticketing System Review
Pros
It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.
Cons
Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.
Tony
Company size: 11-50 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
November 2019
Great Product met our needs
Great functionality and ease of use. The support guys were extremity helpful when needed.
Pros
It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.
Cons
If I had to be picky, then too many standard reports out of the box.
Reasons for switching to Simplisys Service Desk
Better functionality.
Lauren
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2019
Outstanding
The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email
Pros
Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.
Cons
There isnt anything i can think that i like least
Reasons for choosing Simplisys Service Desk
They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it