# ServoDesk Software Reviews, Demo & Pricing - 2026 > Review of ServoDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ServoDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ServoDesk 2026: Benefits, Features & Pricing Wondering if ServoDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ServoDesk 4.9 [(18)](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#reviews) Pricing Starting at £20.00 per month ### About ServoDesk ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management. Wondering if ServoDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ServoDesk User Interface ## Popular ServoDesk Alternatives Main Product ServoDesk 4.9 [(18)](https://www.softwareadvice.com/help-desk/simplisys-service-desk-profile/#reviews) Ratings Breakdown - 4.94Ease of use - 4.94Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at £20.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## ServoDesk Pricing and Plans Starting price: £20.00 per month Free Trial Free Version Starter £0.00 per month Plan includes: - Incident Management - Service Requests - SLA management - Email Integration - AD Sync - Mobile App - Reporting Foundation £20.00 per user, per month Plan includes: - Incident Management - Service Requests - Knowledge Management - Email Integration - AD Sync - Roles Based - Mobile App - Reporting Professional £40.00 per user, per month Plan includes: - Incident Management - Service Requests - Problem Management - Change Management - Easy Configurations - Email Integration - AD Sync - Knowledge Management - Mobile App - Reporting Enterprise Pricing available upon request Plan includes: - Incident Management - Problem Management - Change Management - Service Requests - Mobile App - Email Integration - Knowledge Management - Calendar View - SLA management - Reporting Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServoDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ServoDesk Activity Tracking AI Copilot Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Audit Trail Autoresponders Call Center Management Canned Responses Capacity Management Case Management Change Management Chat/Messaging Client Portal CMDB Configuration Management Contract/License Management Customer Complaint Tracking Customer Database Customer Service Analytics Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Document Storage Drag & Drop Email Management Email Templates Feedback Management Forms Management Help Desk Management Inbox Management Incident Management Interaction Tracking Inventory Management Issue Management Issue Tracking IT Asset Management Knowledge Base Management Knowledge Management Live Chat Mobile Access Mobile App Multi-Channel Management Performance Metrics Personalization Prioritization Problem Management Project Management Queue Management Real-Time Analytics Real-Time Chat Real-Time Monitoring Real-Time Reporting Real-Time Updates Release Management Remote Access/Control Reporting & Statistics Routing Secure Data Storage Service Catalog Service History Service Request Management Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management ## ServoDesk Integrations Gmail Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review Microsoft Entra ID Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review See all 8 integrations ## ServoDesk User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 5.0 Functionality 4.8 Have you used ServoDesk and would like to share your experience with others? LC Lauren C. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed November 2021 Simple and easy to use 5 Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use for all employees and does not require weeks of complex training. Cons: We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly. Reasons for choosing ServoDesk Ease of use, with increased functionality should we need it as we grow. Reasons for switching to ServoDesk Whole company CRM move. Read More JS Jacqui S. Verified reviewer Education Management 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2024 Ayrshire college 5 my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal Cons: Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users Read More VF Valon F. Verified reviewer Marketing and Advertising 51-200 employees Used daily for more than 2 years Review source Reviewed November 2019 Simplisys Ticketing System Review 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process. Cons: Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience. Read More KJ Keerthi J. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed September 2024 Service management at its best 5 Great from start to finish, from initial configuration help to ongoing support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze. Cons: I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports Read More RK Robert K. Verified reviewer Religious Institutions 1001-5000 employees Used daily for less than 2 years Review source Reviewed November 2019 Simplisys Service Desk 5 This gave us the ability to communicate out to the great church which we did not have with our older system. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's. Cons: It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's. Reasons for choosing ServoDesk UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor. Read More RD Russell D. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed October 2021 Simplisys for IT support MSP 5 We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require. Cons: Nothing so far as all problems we've had have been addressed quickly Reasons for choosing ServoDesk Price and functionality Reasons for switching to ServoDesk Previous product was slow and generally unreliable Read More LJ Lauren J. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed October 2019 Outstanding 5 The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create. Cons: There isnt anything i can think that i like least Reasons for choosing ServoDesk They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it Read More AR Alan R. Verified reviewer Automotive 51-200 employees Used daily for less than 12 months Review source Reviewed August 2021 Excellent customer service and support. 5 Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets. Cons: Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff. Read More TJ Tony J. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 Great Product met our needs 5 Great functionality and ease of use. The support guys were extremity helpful when needed. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation. Cons: If I had to be picky, then too many standard reports out of the box. Reasons for switching to ServoDesk Better functionality. Read More SB Simon B. Verified reviewer Consumer Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2019 Great Product with Integration 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed. Cons: Not much other than the ability to customise the theme to match the corporate colours would be nice Read More Showing 1 - 10 of 18 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? Our experts can help you compare ServoDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice