# SMART Service Desk Software Reviews, Demo & Pricing - 2026 > Review of SMART Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/smart-service-desk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / SMART Service Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/smart-service-desk-profile/reviews/) # SMART Service Desk 2026: Benefits, Features & Pricing Wondering if SMART Service Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SMART Service Desk 4.7 [(31)](https://www.softwareadvice.com/help-desk/smart-service-desk-profile/reviews/) Pricing Pricing available upon request ### About SMART Service Desk SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and education. Primary features include incident management, case management, change management, contract management and real-time reporting. SMART Service Desk offers IT service management, governance and risk compliance (GRC), customer relationship management and enterprise asset management capabilities within a suite. Other features include field service management, HR case management, knowledge management and service transition management. Users can automate their human resources and administrative processes. SMART Service Desk offers integration with event and system monitoring tools, Microsoft Active Directory and social media applications. SMART Service Desk is available globally and supports multiple languages. The software offers an Android and iOS mobile application. It provides support via a self-service portal, phone and email. Wondering if SMART Service Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## SMART Service Desk User Interface ## Popular SMART Service Desk Alternatives Main Product SMART Service Desk 4.7 [(31)](https://www.softwareadvice.com/help-desk/smart-service-desk-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.65Value for money - 4.71Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.30Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## SMART Service Desk Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SMART Service Desk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of SMART Service Desk API Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Customizable Branding Incident Management Knowledge Base Management Mobile App Problem Management Project Management Real-Time Chat Release Management Ticket Management ## SMART Service Desk User Reviews Overall Rating 4.7 Ratings Breakdown 5 74% 4 23% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.5 AB Abdul Hakim B. Medical Practice Self-Employed Used daily for more than 2 years Review source Reviewed June 2017 Easy and Professional 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Very easy and user-friendly. Implements ITIL without complications. Integrates with other solutions seamlesly. Cons: Session time out it annoying. Read More AS Amit S. 1001-5000 employees Used daily for less than 6 months Review source Reviewed May 2017 User friendly, Cost Effective, All in one ServiceDesk that can be used for any Services Department. 5 .... Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Smart ServiceDesk is a company that operates in a lean fashion and this evident in the turnaround time for my development requests. The word NO or CAN'T BE DONE is not in their vocabulary. This is the 3rd ServiceDesk that I have worked with and is by far the most user friendly and cost effective. Administration is not complex, i.e. easy to customize and build workflows compared to the other ServiceDesks I have used. The web interface is easy to navigate and Smart has multichannel methods to log requests and incidents. Cons: Read More AM Ateeq M. Insurance 501-1000 employees Used daily for less than 2 years Review source Reviewed June 2017 One Stop Service Desk 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: User Friendly and easy to access/tracking High-end reporting/dashboards No programming required to configure items Cons: Not support indepth financials/payments for Purchasing module need more development on Contracts Management Read More LG Lamine G. Used unspecified for unspecified Review source Reviewed November 2009 Easy to use and fast to implement 5 Great value for investment we have made. Ratings Breakdown 5 Ease of use 5 Customer support Pros: Using SMART Suite has allowed our staff to communicate more efficiently across IT departments, while allowing the staff to be more aware of whom they are affecting when a specially when a change is implemented. Prior to the use of SMART Suite, changes were made with little approval, and hours were spent trying to figure out where the change initiated from. The IT staff has quickly learned that SMART Suite, in just 2 hours of training. The level of support that IIT and its partners gives us is great! They are very quick to address any question or issue that may arise about the software. It is encouraging that the support team has the knowledge to have our problem resolved by the first representative to answer the call. Cons: No major issues seen so far in past 12 months. Read More FA Faiz A. Information Technology and Services 10000+ employees Used weekly for more than 2 years Review source Reviewed November 2016 Great tool for driving IT Service Management maturity 5 SMART Service Desk provides, efficient service management across the life cycle of an incident, service request, change, asset and configuration. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The audit functionality is incredibly powerful, it allows service desk users to gain insight into a support queries and it's history from start to finish. Cons: None Read More TS Tabish S. Consumer Electronics 51-200 employees Used weekly for less than 2 years Review source Reviewed September 2018 SMART Service Desk - Customer Support Software is good fit for service providers 4 Excellent Field Service Management software, which helped us manage customer support to leading banks in Pakistan. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Field Service Management Capabilities in MSP version of software Multi-lingual support in English, Arabic with ITIL based design Cons: None, I am aware of. We are looking forward to more business analytics support in upcoming versions. Read More AS Amanullah S. Used unspecified for unspecified Review source Reviewed October 2015 We are using Smart Service Desk since 2011 and it has really helped us in implementing ITSM 4 Pros : All the modules are ITIL compatible and very easy to use. Vendor customer support is good. We requested some customization based on our organization need and it was very well customized by the smart desk team. I am using and administrating this application since 2011 and their new release has improved a lot and it is very much competitive with other known competitor of similar solution in the market. As a next step, I really want to see some integration with leading monitoring tool in the market for building and managing CMDB. overall good application at reasonable price. Ratings Breakdown 5 Ease of use 5 Customer support Vendor Response Thanks Mr. Aman, Congratulations to ALJ - Toyota for upgrade to SMART Service Desk v11. In v11, we do have Event Management to monitor and integrate with any type of monitoring tools such as Nagios, Solarwinds and SCOM Replied October 2015 Read More RG Richard G. Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed October 2016 Using Smart Service Desk is just a smart choice for your business 5 We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment. The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff. I would recommend this tool to anyone who is in the market for an Incident Management tool or in the Managed Services industry. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and understand interface. Read More WD Wayne D. Used unspecified for unspecified Review source Reviewed October 2016 SMART Service Desk 5 Smart Service Desk provided us not only a great product but also a valued business partner. The product was easily configured and helped us to establish a sound ITIL based framework for our service management solutions. With their support and partnership we have established not only a IT service management practice but other support capabilities like project, procurement and contract management. This product definitely adds great business value. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More SN Shaik N. Used unspecified for unspecified Review source Reviewed August 2015 Easy to understand the functionality and user friendly. 5 Pros:- 1. Clearer assignment of tasks 2. Clearer audit trail of resolution 3. Removes duplication of effort (the user who thinks that raising the same issue with EVERYONE in the IT team'll get things solved faster). 4. Users can more easily see what the current status of their problem is 5. Easier to provide activity reporting to management 6. Easier to create a workflow rule with SLT(Service Level Target) Cons: Nothing. Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/smart-service-desk-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare SMART Service Desk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice