N-central
About N-central
N-central Pricing
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Most Helpful Reviews for N-central
1 - 5 of 47 Reviews
Michael
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A must have as a RMM solution for any MSP.
Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.
PROSThe ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.
CONSI wish there were more integrations with other industry software.
Reason for choosing N-central
This was more established and had more features for our business between the two.
Reasons for switching to N-central
Poor implementation and support was heading downhill since being sold a few years ago.
Mike
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2023
It may not be the best, but it's not worth switching.
It's better than many of the RMMs out there if you need good scripting and patch management. The Sentinel 1 integration was terrible and the backup integration is not great either.
PROSThe automation policies you can create deploying software offer a lot of power and flexibility in terms of variables you can set by side and time scheduling.
CONSTake control is painful to use after using Connectwise Control. I've also had an open issue with the RPD protocol under Take Control that has been open for months unresolved.
Reason for choosing N-central
recommendations from other MSPs.
Reasons for switching to N-central
Connectwise Automate was having issues patching. It turned out that the patching in N-Central wasn't much better, but the reporting was much worse. Kind of wish I had stuck it out on Automate. The reporting in N-Central is terrible and we have been promised a new reporting engine for years. Currently if you want anything more than basic reporting you have to build a separate report server with technology from 2010.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Great RMM Tool
I really like all of the functionality and the user interface is very intuitive to use and powerful.
CONSThere have been a few bugs we've dealt with in the past with automated tasks, but otherwise none.
Phillip
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
Covid-19 - reduction of services applied after 5 years during a pandemic.
Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.
PROSOver the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!
CONSThe biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
Reason for choosing N-central
For the Licence service that’s now been removed.
Vendor Response
Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require. We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020 https://www.solarwindsmsp.com/products/take-control/trial You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources Be well. - Shelley O'Brien, N-central PMM
Replied May 2020
Blake
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Reliable software for support, inventory, etc.
Having used N-Central for over two years now, I can say with confidence that we get our money's worth out of it. There are numerous features that should meet the needs of most IT professionals. For desktop support, asset management, machine information and patch management, N-Central is top notch. We've been utilizing it more and more in different areas as time passes.
PROSWe use this for remote support moreso than anything. Overall, that's where we get the most bang for our buck. Very reliable in that regard, with little to no input needed from the end user. Also works well for inventory purposes, along with seeing the stats on a certain machine, what programs are installed, etc. The reporting features are also a big plus!
CONSOccasionally we have issues installing it on Windows 11 machines, but as time passes, that seems to be happening less and less. Another issue is being able to automatically deploy software to computers. It's a great feature, unless said software is over 100mb. That's been an issue in the past and I wish they would raise that limit.
Reason for choosing N-central
Great pricing, more features.
Reasons for switching to N-central
Wasn't a fan of constantly having to login and give a code for Zoho to start a support session.