# SupportHero Software Reviews, Demo & Pricing - 2026 > Review of SupportHero Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/support-hero-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / SupportHero Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SupportHero 2026: Benefits, Features & Pricing Wondering if SupportHero is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview SupportHero 4.7 [(31)](https://www.softwareadvice.com/help-desk/support-hero-profile/#reviews) Pricing Starting at $49.00 per month ### About SupportHero Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to the individual level, continuous iteration and improvement reporting, custom support resources, and more! Designed for small to midsize businesses, Support Hero comes with an embedded help support widget which resolves customer queries from directly within your application. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets. Support Hero allows integration with various third-party applications such as Salesforce, Segment, Kissmetrics, Uservoice, Freshdesk, Intercom, Drift, Zendesk and Woopra. It is available on monthly subscription and support is extended via documentation and email. Wondering if SupportHero is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## SupportHero User Interface ## Popular SupportHero Alternatives Main Product SupportHero 4.7 [(31)](https://www.softwareadvice.com/help-desk/support-hero-profile/#reviews) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.68Customer support - 4.50Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1423)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.62Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## SupportHero Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Basic $49.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SupportHero Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of SupportHero Activity Tracking Alerts/Notifications API Customizable Branding Full Text Search Knowledge Base Management Multi-Language Reporting & Statistics Single Sign On SSL Security Surveys & Feedback Tagging Widgets ## SupportHero User Reviews Overall Rating 4.7 Ratings Breakdown 5 84% 4 10% 3 3% 2 0% 1 3% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.7 Functionality 4.5 Have you used SupportHero and would like to share your experience with others? Volkan O. Verified reviewer Computer Software Used daily for less than 6 months Review source Reviewed May 2018 Fantastic Knowledge Base 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The search function is very good. Their button is in the right position on the page when you install it and managing articles is easy. You can manage which article is shown on which page as suggested in the admin panel that I haven't used this functionality in other knowledgebase tools. Customer support is great. Cons: It makes the job successfully. I don't have any cons for this service. I can just say that go on and improve it. Read More FL Fredrik L. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed May 2023 Our support system of choice 5 We use it for support for our video catalog software, https://VideoCataloger.com. We are very happy with it and are currently not considering alternatives. Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: We really like the integration with email clients. We can view all incoming support and feedback requests in one place and ensure it's taken care of promptly. Cons: They have increased the price since we started using it, but I would still recommend it. Reasons for switching to SupportHero SupportHero was cheaper and offered everything we used and needed. Read More DC Dave C. Verified reviewer Design 2-10 employees Used monthly for less than 2 years Review source Reviewed April 2022 A helpful tool with a lot of potential 3 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Having a tool like SupportHero that gives you insight into what your customers (or potential customers)are searching for in your knowledge base is super valuable. This can give you guidance on what information you are missing in your help docs or even potential features to consider. Combined with other tools this can give you a wholistic view of your audience. Cons: The software feels somewhat neglected and there have been very few updates (or atleast those updates have not been communicated effectively to subscribers). I hope they able to remedy this because they have a unique product. Read More KP Keith P. Accounting 11-50 employees Used daily for more than 2 years Review source Reviewed August 2017 An awesome help/support platform that has hugely reduced our response times and hours required 5 Lower # of help requests coming to our support team. Answers questions for us. Provides nice in-app help options. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Nice and clean customer-facing UI. Very easy to use and intuitive to set up from the admin-side of things. SupportHero has hugely reduced the amount of time we spend answering support requests from customers, and provides a really nice way to get in-app help documentation out to customers and easily available. We went from an in-house tool, and SupportHero has just been worth every penny and is way better. Cons: I wish there was TLS/SSL support (e.g. httpS://...) vs. just vanilla HTTP -- we are in a security-sensitive industry and the lack of SSL support worries our customers. I wish they had an internal or password-protected version of SupportHero. I'd love to set up a second account to use for our internal support, but I need to be able to make sure no one can access it outside of our office/off of the VPN. If they had a password-protected option or a lock-it-down-by-IP-range option I would sign up for a second SupportHero account for our internal documentation! Read More ER Edmundo R. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed May 2023 SupportHero Review 5 Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: It provides a great way to make our knowledge base available whithin our product. Cons: The user interface can be greatly improved. Read More PP Paulius P. Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed November 2017 This is a great tool which helps our business a lot! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Personally, the most favourite feature about this tool is that I can see all the failed searches. Before this tool, we didn't know what our customers are looking for and which articles they don't find. Based on the results we can create new articles and adjust/update existing ones or even update our applications' features. Support of the Supporthero application is really great! They are implementing many great updates! Another great feature that you can integrate it into your website/application and it will show articles based on that particular page. Congrats on a great tool! Cons: I believe that all cons will be solved quickly as they are quite minor. I'd say that I was dealing a lot with our customers mistypes. Some users submit questions with mistypes which can lead to zero search results. However, I am constantly checking the failed searches and adding them as keywords to the articles. After few months I see just a few random mistypes. I guess it could be solved somehow - if no, there is not a big deal to run through all the mistypes and add them as keywords. Read More MF Marcel F. Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed April 2017 Great tool for creating & managing self-help support. 5 SupportHero is really great tool for creating and managing self-help support, such as Knowledge base or FAQs. It allows you to easily create new entries, see how they are valuable and helpful (or not) for your clients and directly improve them. It also allows you to manage the Knowledge base in multiple languages and with several team members. What I really appreciate and find most valuable is the statistics part, which gives you great overview of your self-help support and its performance. Most popular searches, most viewed articles or failed searches are definitely the indicators that are helping a lot in improving our Knowledge base here in Agorapulse. I can most definitely recommend SupportHero! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy of use and robust statistics part. Cons: Search engine within the tool - that could be improved. Read More BR Bart R. Sports 11-50 employees Used daily for less than 2 years Review source Reviewed April 2017 Support Hero is our Hero 5 We are a rapidly growing software company and our focus has been "growing to scale". Our customers need to be self sufficient. The key to this is a well maintained Knowledge Base. Support Hero is a great product that helps us maintain our knowledge base efficiently while giving the customers an attractive look at our articles. The Suggested Articles feature stands out to us and really helps our customers get to the articles they need. The support team has been outstanding as well! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ease of use, Article suggestions, widget , support Cons: some small usability things, some areas needing small improvements on the Admin side. Improvement of text editor. Read More Virginia G. Verified reviewer Computer Software 2-10 employees Used monthly for less than 6 months Review source Reviewed January 2019 Best knowledge base System Ever! 5 I had to rapidly develop a knowledge base with documentation for a very complex sass. I was able to rapidly create a knowledge base within a few hours as I already created walk through videos. I cant believe how easy it was and how great it looks. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great for sass knowledge base as the widget allows widget picture in picture. So you can place a walk through video inside a widget on the same screen as the app your customer is using. It works particularly well for complex sass. The search function on the knowledge base is also very, very good. Also the whole knowledge base is very easy to set up. I'm really impressed. You can also link to other parts of the knowledge base and there is a stand alone subdomain as well as widget onscreen. Its really an excellent knowledge base as I had heard already in a lot of places. Cons: None. I literally can't think of anything. Read More Vera R. Verified reviewer Computer Software 51-200 employees Used other for less than 6 months Review source Reviewed March 2018 Nice tool with reasonable prices 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: It allows creating a good knowledge base quite quickly and can be quickly integrated in the application. Text formatting options allow highlight certain points, which is nice. Pricing is also very reasonable Cons: I wish it was a more intelligent system, which would use not only direct search, but learn from customer behavior, what information to show. 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