The support from their team is great. They are quick to respond and have had all the answers to my questions.

I struggled to get my queue sorted the way I wanted and we had some issues with a few other things. The main point is they were resolved in a timely manner.

It's clear the guys get on great and are very enjoyable to work with.

There are no webhooks at the time of this review, however, I'm told they are on the roadmap.

Support Bench truly has been a great addition to our environment.

Flexible workflows that allow you to achieve almost any case flow you can imagine. Fast responses from the support team.

The best part of Supportbench is the help I have received from representative at Supportbench.

When working with the Supportbench team it is a  partnership, we are all working together to get the best for our customers and teams.

The lack of limit on queues has been amazing for keeping things organized and flowing well during heavy-traffic business hours.

It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by  underdeveloped code.

It is a very capable and easy to use case management solution with great support, which helps with ease of customization and user adoption.

Honestly, I can't think of much. There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute.

Specifically, we have over 150  rental vehicles out in one particular fleet with no centralized repository for service requests.

The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.

Customer Service and Support are outstanding. The product is always evolving with new features and enhancements.

You can miss replies to already existing cases. Notifications are not good enough.

Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.

Supportbench is easy to navigate and convenient to use. A lot better than other ticketing software in terms of interface and functionality.

Extremely competitive price means that any size company will be able to run this desk.

Supportbench has been a win for us, budget-conscious wise.

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.

Unlike our previous system, Supportbench is super easy to use.

My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.

Ever since we started our free trial, the sales and support from SupportBench have been amazing.

Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.

The ability to view what types of communications are coming into my team, allowing for more specific and valuable coaching and training of the team.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

Not overwhelmed with full PSA features so makes it easier to implement and use. Can be easily integrated with other systems.

Supportbench has markedly raised our customer happiness and made my teams more efficient. Supportbench’s third-party platform integrations are seamless; they’re not plug ins.

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

US Dollar

A Modern B2B Helpdesk CRM Software. 

 

Supportbench is a state-of-the-art Customer Relationship Management Software. We specialize in helping you build loyalty and customer retention through our seamless communication channels. Gain full visibility into what your Agents are working on and who they are supporting. Conveniently streamline every incoming ticket or case request, automate responses to reoccurring issues and workflows, reduce your Agent’s working time, and escalate or de-escalate as needed. Everything you ever need to offer your customers exceptional support is now available on just one platform.

 

Our Enterprise Customers Just Love The Convenience. Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, all built-in inside a modern B2B Customer Management Software. 

 

Key Benefits 
Customer Management
Streamline your customer relationship management with full visibility. Gain better insights into your customer's health, easily lock in cases, and quickly identify what your partners really need. 

Ticket Management
Easily assign & prioritize the right ticket and consolidate its workflow. Increase your Agent's response time by managing and identifying the number of your incoming helpdesk tickets or case requests received. 

Workflows Automation
Automate your helpdesk software with scheduled workflows. Solve reoccurring agents' issues and seamlessly maintain your escalation or de-escalation workflows. 

Native Integrations
Conveniently synchronize data and personalize your customer experience. Customize your answers based on your customer's requirements and give your team the tools they need. 

Knowledge Base
Quickly access to our knowledgeable assistance from our team. Deliver your customers the right information and assistance with a self-service portal. 

Analytics & Insights
Deliver your support team the insights they need with KPIs and Scorecards. Increase your Agent's response time by managing and identifying the number of your incoming helpdesk tickets or case requests received.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Cataloging/Categorization

Employee Management

Surveys & Feedback

Application Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Single Sign On

Rules-Based Workflow

Categorization/Grouping

Communication Management

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Template Management

Data Import/Export

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Real-Time Data

Performance Metrics

Discussions/Forums

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Drag & Drop

Autoresponders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Online Forums

Live Chat

Inventory Management

Search/Filter

Case Management

Audit Trail

Routing

Issue Management

Issue Tracking

Canned Responses

IT Asset Management

Assignment Management

Mac OS

Web browser (OS agnostic)

Per-agent scaled pricing starting at $32 USD a month per agent.  We want you to grow and that's why everyone gets the same product, and as you grow, we grow.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Supportbench

In Person

Live Online

Webinars

Documentation

Videos

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Whiteboard

User Management

Personalization

Meeting Management

Presentation Tools

Session Recording

Remote Printing

Video Management

Private Chat

Scheduling

File Transfer

Recording

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Attendee Management

Diagnostics Tools

Troubleshooting

Remote Access/Control

Video Conferencing

Session Transfer

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


Supportbench vs TeamViewer Remote

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