I like the design and UX of the software. It's very clear what you can do and where you should go for certain functions.

The way deals, contacts and companies are interlinked makes it sometimes hard to keep a proper sales flow structure as the organization  scales.

We are also a big fan of the entire CRM functionality.

Also, it's so good that we can enter all the quotations and in such a way to control the budget.

We love the purchase offer & invoicing functionality.

The crm-package is not very customisable. You are limited to the options Teamleader is providing you.

The status of all the features is lacking in depth and compared to others is poor.

It boasts a couple of nice integrations which make daily use that tiny bit simpler. In all, it's a simple and effective CRM tool that goes beyond the basic sales functionality.

The best tool we could imagine for our company.

I think it is a nice on-line customer based system with a good overall user experience.

The crm-system, works perfect and is very easy in use. Many integrations are possible, and will make a lot of tasks easier to proces.

Overall it is a great app! you get good support for sure as well.

Easy invoicing and detailed log of activity on a prospect or customer.

Due to the various modules, it can feel a bit crowded and suffers from 'featurism.

Furthermore it doesn't allow for attribution and has lousy export functionality.

It is so frustrating you still can not upload multiple files at once for one customer, you still have to upload one by one, wich is time consuming and sometimes frustrating.

Very happy with my subscription. Reduced my monthly accountancy hours drasticly.

It's a very good product that makes the process of issuing invoices much easier and helps not to do mistakes in the invoices.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

Euro

Teamleader is a cloud-based customer relationship management solution that caters to SMBs and larger growing companies. Key features of the solution include stand-alone sales automation, customer service and support, help desk, web self-service, and live chat. Users can organize their sales contacts, house vital documents, and analyze the pipeline through a unified database. A calendar feature is available to set appointments and follow-up reminders. Teamleader is equipped with ticketing, project management, and employee performance reporting as well.


The platform is customizable to suit the needs of varying business types. Advertising agencies, construction companies, maintenance, manufacturing, media, consulting, property management, legal, software, real estate, hospitality businesses and others can adapt to the solution.


Teamleader is accessible via both desktops and mobile devices. A mobile app is available for iOS and Android devices for remote usage. The solution provides integration with Google, Office 365, MailChimp and DropBox.


Teamleader is available on an annual subscription basis that includes support via email, phone and through an online knowledge base.



LongDescription

File Management

Forecasting

Business Card/Badge Scanning

Internal Chat Integration

Document Storage

Activity Tracking

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Calendar/Reminder System

Project Management

Projections

Pipeline Management

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Client Tracking

Scheduling

Data Import/Export

Email Templates

Contact Management

Sales Approval

Project Time Tracking

Lead Management

Email Marketing

Mobile Access

Sales Reports

Marketing Automation

Social Media Integration

Workflow Management

Email Management

File Sharing

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Segmentation

Customizable Templates

Calendar Sync

Accounting Integration

Interaction Tracking

Multi-Language

Reporting/Analytics

Contact Database

Prioritization

Quotes/Estimates

Task Progress Tracking

Third-Party Integrations

Task Management

Sales Forecasting

Client Portal

Billing & Invoicing

Credit Card Processing

Invoice Management

Multi-Currency

Purchasing & Receiving

Mac OS

Web browser (OS agnostic)

Windows 8

Teamleader SMART: € 37.5/month.
Teamleader GROW: € 49.5/month.
Teamleader FLOW: € 67.5/month.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Teamleader

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Access Controls/Permissions

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Rules-Based Workflow

Automated Routing

Assignment Management

Call Center Management

Customer Complaint Tracking

Problem Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Real-Time Notifications

Forms Management

Real-Time Updates

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Alerts/Notifications

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Issue Tracking

Macros/Templated Responses

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Widgets

Monitoring

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

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