--- title: "Splunk On-Call Software Reviews, Demo & Pricing - 2026" description: "Review of Splunk On-Call Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/victorops-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / Splunk On-Call Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/server-monitoring/victorops-profile/reviews/) # Splunk On-Call Review From $10-$45/month Free trial 3 plans Wondering if Splunk On-Call is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Splunk On-Call 4.5 [(32)](https://www.softwareadvice.com/server-monitoring/victorops-profile/reviews/) Pricing Starting at $10.00 per user per month ### About Splunk On-Call Splunk On-Call (formerly VictorOps) is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents. Key features include alerts/notifications, chat, activity dashboard, collaboration, and event tracking. Designed for organizations of all sizes, VictorOps comes with a tool to manage tasks assigned to teams and query escalation based on customizable policies. Its visibility module enables users to view records of all conversations, alerts, and actions and update stakeholders on changes. Additionally, the solution lets users report and gain insights into the time taken by teams to resolve incidents. Splunk On-Call allows integration with various third-party applications such as JIRA, Zendesk, Slack, Salesforce Sales Cloud, HipChat, and ServiceNow. Mobile applications for Android and iOS devices are offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, and online help desk. Wondering if Splunk On-Call is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## Splunk On-Call User Interface ## Popular Splunk On-Call Alternatives Main Product Splunk On-Call 4.5 [(32)](https://www.softwareadvice.com/server-monitoring/victorops-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.57Value for money - 4.54Customer support - 4.17Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) 4.6 [(220)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.23Value for money - 4.34Customer support - 4.41Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) 4.7 [(311)](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.66Value for money - 4.69Customer support - 4.52Functionality Pricing Starting at $44.00 per year Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(367)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) 4.4 [(586)](https://www.softwareadvice.com/help-desk/spiceworks-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.59Value for money - 4.18Customer support - 4.19Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(381)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price ## Splunk On-Call Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Starter $10.00 per user, per month Plan includes: - Ad Hoc Shift Overrides - Advanced Splunk Integrations - Chatops Collaboration - Incident Rerouting - On-Call Schedule Details - REST API - Route Alerts to Private Slack Channels - Suggested Responders - Unlimited Domestic SMS Notifications Growth $35.00 per user, per month Plan includes: - Ad Hoc Shift Overrides - Advanced Splunk Integrations - Chatops Collaboration - Incident Rerouting - On-Call Schedule Details - REST API - Route Alerts to Private Slack Channels - Suggested Responders - Unlimited Domestic SMS Notifications Enterprise $45.00 per user, per month Plan includes: - Ad Hoc Shift Overrides - Advanced Splunk Integrations - Chatops Collaboration - Incident Rerouting - On-Call Schedule Details - REST API - Route Alerts to Private Slack Channels - Suggested Responders - Unlimited Domestic SMS Notifications Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Splunk On-Call Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of Splunk On-Call Activity Dashboard Alerts/Escalation API Automated Scheduling Chat/Messaging Collaboration Tools Event Tracking Incident Management Incident Reporting Issue Tracking Mobile Alerts Monitoring Performance Monitoring Purchasing & Receiving Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Scheduling Third-Party Integrations Uptime Reporting ## Splunk On-Call Integrations New Relic Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Site24x7 Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Network Performance Monitor Integration rated undefined from -1 review See all 16 integrations ## Splunk On-Call User Reviews ## Splunk On-Call customer ratings - Overall rating: 4.5/5 - Total reviews: 32 ### Rating distribution - 5 stars: 19 reviews (59%) - 4 stars: 11 reviews (34%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.2/5 --- ### VictorOps is our Alerting Funnel - Overall rating: 5/5 - Reviewer: Chad L. - Verified reviewer: Yes - Industry: Sports - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 12 months - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered VictorOps has helped us keep all of our alerts in a single place. Don't underestimate how much time you save having an authoritative source for all of your alerting. From VictorOps you can then dole out the alerts to only the teams and therefore the on call member that needs to see the alert. On call member doesn't take care of the issue? You can then automate the process of alerting more people in the team, it's all up to you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros Simple when you want it to be, more advanced when you need it to be. #### Cons Could work better with non-standard schedules. Not every group we work with does on call in standard follow the sun or one week on type of scheduling. Some do on-call in spurts of 4 or 3 hours depending on events. --- ### optimally priced on-call software to ensure production fires are immediately acknowledged - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use VictorOps for real time incident reporting. This is integrated using scalyr and splunk and slack. So we get alerts on slack with clickable links from scalyr with the actual incident reports logged into victorops. the service is very reliable, and has never failed us once. I would recommend it without reservations to teams who rely heavily on cloud based systems where real time incident reporting is very important #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros works like clockwork, providing a smooth seamless experience. It is incredibly easy to assign on call schedules, and set up alerting. the details is provides about the incidents is very granular and helps provide much needed context. it is fairly inexpensive and integrates really well with several other softwares #### Cons This isn't a con but a good to have feature I should say. basically it is only as good as your configuration and your logging. victor ops on it's own won't detect new incidents based on past incidents. If certain configurations are off, then it would never receive data input from those points, and you would never be notified of potential incidents arising from the same without human intervention. --- ### Plain Alerting - Overall rating: 3/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The software does a good job of the basics. It seemed easy enough to give out to the whole team and we seem to get the needed functionality out of it. The reports are straightforward and easy to identify the problem areas. Integrations are via API so any noise generator that can make an HTTP POST in theory could be integrated. #### Cons 5,000 total alerts per month maximum which may sound like a lot, but a growing enterprise company may find that total to be limiting. The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily. The mobile application works well, and again keep things organized, but underwhelms visually and doesn't captivate the user in any way. --- ### Add another member to your team with Victor Ops!! - Overall rating: 5/5 - Reviewer: Ian N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 12 months - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Using VictorOps is like adding another member to your team. By removing the cumbersome problem of over-active alerts, which can cause some serious team fatigue which we experienced prior to using victor ops, you have the ability to add a number of important options relative to the alerts you have created. With the Transmogrifier you can filter through irrelevant alerts with great ease, delivering only the critical alerts to your team. This is of course a process that involves tuning and can take some time. We use Nagios as one of our monitoring tools and the integration with victor ops was seamless. Allowing us to quickly adapt to the ever changing environment that makes up our infrastructure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros I am really looking forward to our increased use of the Transmogrifier and its ability to attach documentation to alerts on the fly. I can hardly wait until the next alert that rolls in, including a specific and detailed path to solving the problem that is currently alerting. With the Transmogrifier, this feature is only a few clicks away and I am speaking to our team on this on a regular basis in order to improve the team’s efficiency bringing newer folks up to speed faster. The mobile app interface is outstanding and is constantly improved based upon user feedback. #### Cons The only Con that I have discovered is the time it takes to weed through the alerts that you setup. The robustness of what alerts can be programmed in to be registered is an ongoing process as new systems get added. #### Vendor response Wow - "I can hardly wait until the next alert rolls in." Thankfully, this means we're doing exactly what we set out to do: making our users' lives better. Thanks for such a wonderful review! Replied March 2016 --- ### VictorOps FTW - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the clean direct design. It makes it very easy to use. It was by far the easiest and most simple to setup when comparing other products. #### Cons The main negatives of VictorOps are that it doesn't seem to be as flexible as some of the competition in terms of how alerts can be accepted, there are some strict guidelines. I would also like to see some improvements made on the alerting - for instance to put in a delay. I also don't like that some transmognifier features are only available in enterprise. --- ### Save time and energy with VictorOps - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered VictorOps allows you to consolidate alerts coming from multiple platforms, into one easy to read interface (and hand mobile app). I would recommend this service for anyone who is responsible for maintaining services and receives alerts from multiple platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has made all the difference for our OnCall #### Cons Haven't quite figured out how to make VictorOps resolve our issues for us ;-) --- ### Splunk On-Call Review - Overall rating: 5/5 - Reviewer: Mahipal Singh B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Splunk On-Call is too good. It is easy to use and help organisation to manage the on-call support engineer to handle the incident get raise in the production environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful feature of this software is that we can easily schedule the on-call support engineer for our production environment. So, the team can easily reach out to the available engineer. and also help to let us know what incidents get raised in a production environment. It helps organisations to manage the support members. Engineers will get notifications about their on-call week and incident get triggered in the env. It is easy to use. #### Cons As of now, I don't have anything which I don't like about this software. --- ### Manage the firehose of information - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, VictorOps has significantly improved our signal to noise ratio by letting us pay attention just to the important notifications (like the site being down) rather than the many many other logs we gather. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I love that it lets you customize contact schedules between different users in a company so granularly. This is a new product for us and we are a small company so we need to be careful about easing people into these types of dev-ops schedules and VictorOps allows us to do so. #### Cons In certain places of the UI, it doesn't make sense the order in which you have to do certain actions like adding users vs creating a schedule. Ultimately we figured it out but it's very strict in some places about how exactly you go about organizing your company's scheduler. --- ### VictorOps is a great tool for alert routing and escalation! - Overall rating: 4/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used unspecified for less than 12 months - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered VictorOps is a great application to funnel and route alerts from all your systems in one area. It has scheduling, so any team member is never always on call. The iOS app is a great tool for acknowledging alerts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 #### Pros alert routing and team scheduling are great features. annotations for leaving notes on how to handle an alert for new team members. #### Cons not sure I can think of one at this time #### Vendor response It's always great to hear that we're making a positive impact on how teams are managing their on-call processes. Our focus for the VictorOps platform is on improving the lives of our users so they can focus on driving innovation and not fighting fires - so be sure to let us know how we can improve to capture that fifth star in your review! Replied March 2016 --- ### VictorOps is helping us to build our Sustaining organization - Overall rating: 4/5 - Reviewer: Shivakant D. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Excellent service for tracking server outages as they happen #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the best is the simplicity to set it up and to integrate with other tools, as well as the versatility to create different teams with different escalation schedules and paging policies. #### Cons The only thing thus far I have a slight issue with is not having a tabbed view of environments, Since the calls use text to speech, it's sometimes difficult to hear the name of the server which has an outage, though once aware you can just check the app. --- Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/server-monitoring/victorops-profile/reviews/) ## Splunk On-Call Popular Comparisons [PagerDuty vs Splunk On-Call](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/victorops/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **27** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **19** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **11** times [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) **4.9** (32) Recently recommended **9** times Stuck Between Options? 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