About Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management, and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho As...


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Supported Operating System(s):

Web browser (OS agnostic)

340 Reviews of Zoho Assist

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(230)

230

4 stars

(84)

84

3 stars

(21)

21

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 340 results

August 2019

David from Tech-Right Solutions

Verified Reviewer

Company Size: 1 employee

Industry: Computer & Network Security

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Pros

Very easy to set up, Unattended deployment was very easy. With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Cons

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Reasons for Choosing Zoho Assist

I like the pricing and I can choose between a number of clients or Techs

October 2019

Benjamin from Gaming Partners International

Company Size: 501-1,000 employees

Industry: Gambling & Casinos

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Really Easy Setup

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Pros

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Cons

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Reasons for Choosing Zoho Assist

We were already using the Zoho Assist, remote assistance and found it really simple and easy. We decided to try the unattended support and it has been a great experience!

May 2020

Nick from RCA

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2020

Vendor used the product

I didn't have too many behind the scene experiences but being on the entering ticket end it went well.

Pros

I didn't host or utilize this product onsite but a vendor used the product. I liked how it merged the ticket software with remote sessions.

Cons

I don't have any cons but i know the other end would have some issues getting stuff set up for remote sessions.

July 2016

Thomas

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2016

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

March 2020

Roger from NJK & Associates, Inc.

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

March 2020

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Pros

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Cons

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Reasons for Choosing Zoho Assist

First, I received a recommendation from my (remotely located) IT professional. Next, I wanted both remote access via invitation and unattended access. Zoho Assist offers both at a very affordable cost. Finally, I desired a MFA solution that was painless. Zoho Assist has a phone-based app that does two factor authentication with a choice of modalities. I particularly like the barcode scan method and use it regularly.