--- title: "Hospice Tools Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hospice Tools. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hospice Tools is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Hospice Software](https://www.softwareadvice.com/home-health/hospice-comparison/) / [Hospice Tools](https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/) / Hospice Tools Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/alternatives/) # Hospice Tools User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 166 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 117 reviews (70%) - 4 stars: 42 reviews (25%) - 3 stars: 6 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I like the way that it set up with different tabs for each patient instead of having everything under one tab and having to scroll down to find something. - There are ample categories for different disciplines to document in the same chart. Whenever I have had an issue, I have received quick help from the customer service team. - No matter where my search leads me, different states, sites, specific accounts, Hospice Tools gets me there. ### Most mentioned cons - The nurses are not able to view previously entered reports trend like weight and Vital signs on Edocs without having to open a new comprehensive visit note - Timekeeper sometimes has a hard time finding a pt name when I do a "select pt' request (when doing an entry for travel) - In my view cons are the application easily forgot you credentials and frequently asks you to change your password or require from you to log in again. ## Hospice Tools customer reviews Showing reviews 1-25 of 166 (page 1). ### Customizable EMR - Overall rating: 5/5 - Reviewer: Angela D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seems like they are continually trying to improve and I appreciate that. I still prefer to use this EMR over others I've used in the past like Suncoast or HCHB. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The HOPE dashboard made the transition from HIS easy. I personally find the EMR to be user-friendly. They have made significant improvements over the years to the forms and tools available. #### Cons While they are very good at fixing problems once identified the timeline on fixing has been slow at times. #### Vendor response Hi Angela, We appreciate you taking the time to leave a review. And we're super happy to hear that Hospice Tools is working for you and your team, especially the HOPE dashboard. We are always working to do better and am glad you see that :-) Thx Angela! Replied March 2026 --- ### Friendly EMR system - Overall rating: 4/5 - Reviewer: Jenny K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Hospice Tools is good. And I am starting to see more improvement and updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Hospice tools is that it is a very friendly EMR system to use. I like how you can use different audit reports. #### Cons What I like least about Hospice Tools is I wish it had an option to look up a patient by his/her birthday. #### Vendor response Hi Jenny, We appreciate you taking the time to review Hospice Tools. Super happy to hear that it's working so well for you and your team. Thx! Replied November 2025 --- ### Good but could be better - Overall rating: 3/5 - Reviewer: Richard E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s a good experience, but I don’t know why other Hospice chaplains I know don’t do near the documentation we do #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All patient information is accessible and easy to access in real time. Can access what other coworkers are doing. That way before going into a visit I am knowledgeable about any change that might’ve taken place between visits #### Cons Some things in Hospice tools in Edocs are redundant. It would be nice if our care plans could self populate after visits. So, we didn’t have to go in and redo everything every visit. #### Vendor response We’re so glad Hospice Tools helps you stay informed and connected in real-time. Luv hearing that the transparency helps fill in any knowledge gaps between visits. Grateful for the meaningful work you do every day. Thank you, Richard! — The Hospice Tools Team Replied June 2025 --- ### Simplistic but Powerful - Overall rating: 5/5 - Reviewer: Jaye M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Whether I'm looking for patient, account, or sales rep info, Hospice Tools delivers the information to me in an easy and understandable format. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a before and after user, meaning I gathered information for my job before hospice tools and currently use them to get the same information and more. I love working with this program. It's easy, uncomplicated and accurate. No matter where my search leads me, different states, sites, specific accounts, Hospice Tools gets me there. #### Cons It meets my needs in an uncomplicated, accurate way. Before Hospice Tools, I was an expert in digging for and gathering sales information on my own. I knew what I needed and went on a treasure hunt to find it. Hospice Tools has anticipated my searches and provided the information. What more could I ask for? #### Vendor response Hi Jaye, Your review made our day — thank you! 😊 We absolutely love hearing how Hospice Tools supports your work both before and after implementation. The way you described your “treasure hunt” days versus now really captures the heart of what we’re trying to solve. We’re so glad the system is helping you navigate multi-state data, accounts, and sales info with ease. That kind of clarity and efficiency is exactly what we aim to deliver — and it’s awesome to hear it’s working for you. Thanks for being such a thoughtful user and champion of what we do! — The Hospice Tools Team Replied July 2025 --- ### It's easier than falling off a log! - Overall rating: 5/5 - Reviewer: Ken L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used hospice tools since its inception and found it to be easy to use. That's important for me. I don't have to search hard for any document to see, the tabs are all there for all disciplines and I am able to look at notes from others if necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and gives specific instructions and tell you when you get it wrong. I don't have to search hard for information on a patient. #### Cons There is no way to view your password after you enter it. It would be helpful if we could see it before we send it. #### Vendor response Ken, your review made our day! 🙌 We love that using Hospice Tools feels “easier than falling off a log” — that’s the goal! We hear you on the password visibility suggestion, and we’ll bring it up with the team. Thanks for being with us since the beginning — we’re grateful to have you in the Hospice Tools family! — The Hospice Tools Team Replied June 2025 --- ### Hospice Tools feedback - Overall rating: 3/5 - Reviewer: Molly L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When there is no lag time, it is quite easy to use and navigate but when there is a lag, which is more often than not, it can very frustrating and add to more overall time of working #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’m able to use it on my work phone pretty easily. Finding my unfinished notes is also convenient and easy to access. Once on a pt profile, the tabs make finding where I need to be easily accessible without having to hunt down the docs/notes I need. #### Cons The lag time can make it difficult to work. Also, I typically have to input a calendar event multiple times in order for it to save #### Reasons for switching to Hospice Tools Changed employer. SmartCare was the only option at last job #### Vendor response Thanks for your thoughtful feedback, Molly! We're glad you find the system easy to navigate on the go. Regarding the lag and calendar saving issues - have you updated your app to the latest version? Please go to your App or Play store and make sure you're running the latest version. Always aiming to make your workflow smoother - reach out if there's anything we can do to help! — The Hospice Tools Team Replied June 2025 --- ### Hospice charting refined! - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hospice Tools is easy to navigate and utilize. Hospice documentation is intense and Hospice Tools makes that reality a little bit easier, with a user friendly platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of documentation. One stop to access needed patient information, medical records, medications, etcetera, as well as document patient visits/interactions. Hospice Tools is incredibly user friendly, coming from someone who is not super tech savvy! #### Cons I really don't have cons to report about Hospice Tools. I will be reaching out to tech support though to inquire about a more refined death report; one that would refine the report to only RUSH referred patients, for my bi-weekly metrics reporting. #### Vendor response We’re thrilled that Hospice Tools is incredibly user friendly and helps make hospice documentation more manageable—even for those who aren’t “tech people.” Always here to support you! Thank you, Andrea! — The Hospice Tools Team Replied June 2025 --- ### Hospice Tools for charting - straight forward & easy to use - Overall rating: 4/5 - Reviewer: Pamela K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s a fairly easy system to use. Some tweaks would make it better in my opinion. It is a pretty ubiquitous system and I think doing focus groups to add/modify features woudl benefit all hospices across the country. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Hospice Tools is generally easy to use and has quick drop down menus and free form fields to add more info. #### Cons It would be good to have “last entered data” next to the fields to remind what was filled in for the last visit note. There are some typos in the forms but nothing that obstructs the use of the program. #### Vendor response We’re glad you find Hospice Tools easy to use and that it's working well for you. For last data and pulling that data into your current form, click the i-button next to the field and you will see that data there. For changes, our documentation is customizable. We also take feature requests. Please submit any requests to your admin and if approved on your end, your admin can submit to us to implement. Thanks, Pamela! — The Hospice Tools Team Replied June 2025 --- ### Billing Specialist - Overall rating: 5/5 - Reviewer: Shirley P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is easy to navigate and honestly, it's the best software I have ever used in my 40 years of billing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a biller, it is important to have "real time" completion of processes. To have the NOE's send and be accepted by Medicare instantly, Hospice tools gives me the assurance the timely filing rule is not an issue. #### Cons I really can't think of anything I would say I like the least. Sure, with any software there can be a minor issue, but support is always right on the issue to correct it. #### Vendor response Hi Shirley, Wow — thank you! Your words mean a lot, especially coming from someone with 40 years of billing experience 🙌. We know how critical real-time NOE submission is, and we’re proud to give billers the tools to stay ahead of timely filing requirements with confidence. We also really appreciate your kind words about our support team — they work hard behind the scenes and will be thrilled to hear this. — The Hospice Tools Team 💙 Replied July 2025 --- ### Easiest EMR to learn and navigate. - Overall rating: 5/5 - Reviewer: Eileen M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent team that is always kind and easy to work with. Often, changes are required, and the team is always up for the challenge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate and easy to learn for new clinicians and surveyors who choose to work within the system instead of having us print out chart copies and give to them. #### Cons It would make things easier for the team if the program could be filled in offline and uploaded later when connecting to the internet is a problem out in the field. #### Vendor response Hi Eileen, We’re so glad to hear how easy Hospice Tools has been for your team — especially for onboarding new clinicians and supporting surveyors. That kind of usability is what we’re all about! Thanks for the kind words about our support team — they’ll love hearing this! We’re lucky to work with such dedicated partners like you 💙 — The Hospice Tools Team Replied July 2025 --- ### Confidently & Proficiently happy with this product!! - Overall rating: 5/5 - Reviewer: Dawn T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quite satisfied with product because it gives me number 1 confidence and number 2 proficiency in my charting!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, user-friendly that enhances patient care and efficient documentation. Easy to locate patient information. Also the ability to work with time keeping programs. #### Cons Would like capability to screen shot the last six full sets of vitals for faster access during visit. #### Vendor response Hi Dawn — love hearing that Hospice Tools gives you confidence and helps with efficient charting! 🙌 Great note on easier access to vitals — we’ll pass it along to the team. Thanks for sharing your experience! — The Hospice Tools Team Replied July 2025 --- ### Great Tool - Overall rating: 4/5 - Reviewer: Dyke L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it. I can access it from many divices, all the information needed is one place and information is secure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendy and all the data in one place. Intergrated process information that is needed to see, shared and in-put information. #### Cons Not much, however, the updates creates a lag, but overall it's still user friendly. Many time you have to open up additional windows to gather and see other information regarding patient information. #### Vendor response Hey Dyke — thanks so much! 😊 We love hearing that it’s easy to use and keeps everything in one place. Totally hear you on the lag after updates — we’re always working to make things smoother. Appreciate all you do! — The Hospice Tools Team Replied July 2025 --- ### Very intuitive software - Overall rating: 5/5 - Reviewer: Karin F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Hospice Tools is very positive. I started out using Hospice Tools with very little computer knowledge, and it was very easy for me to pick up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Hospice Tools software is very intuitive, which is very helpful for people who are less savvy with technology. It is easy to create documentation, and also easy to run reports with the Hospice Tools software. #### Cons One downside to Hospice Tools is that each document I print results in an additional sheet of paper being printed that is unnecessary as it only contains a footer, no data. This results in me using twice the amount of paper every time I need to print documents. #### Vendor response We’re thrilled to hear that Hospice Tools feels intuitive and easy to use — especially for folks newer to tech. That’s our goal! Thanks so much, Karin! 💙 Replied June 2025 --- ### Hospice Tools Review - Overall rating: 4/5 - Reviewer: Paige H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have no issues with Hospice Tools. It has been one of the easier programs to learn throughout my different jobs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hospice Tools is easy to use, very user friendly. I like the way that it set up with different tabs for each patient instead of having everything under one tab and having to scroll down to find something. #### Cons I wish we would be able to use patient birthdates to find someone in the system instead of only being able to use their first and last name. #### Vendor response Hi Paige – thank you! 😊 We're so glad the tabbed layout is making life easier for you—it’s designed exactly for that. And great point about searching by birthdate—we’ll share that with the team! Appreciate you being part of the Hospice Tools family. —The Hospice Tools Team Replied July 2025 --- ### Above and beyond - Overall rating: 5/5 - Reviewer: Mehriban A. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the first day at the unity I had not any issues to complete every forms on eDocs. Also I like it gives you opportunity to fix your mistakes and make amendments the documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The unity hospice eDocs application very easy to manage and document about the patient’s concerns and thoughts. It is very straightforward and you can fix your mistakes. #### Cons In my view cons are the application easily forgot you credentials and frequently asks you to change your password or require from you to log in again. #### Vendor response Hi Mehriban, Thank you so much for your kind words! We're thrilled to hear that from day one you've felt confident using Hospice Tools to document your care and support for patients — that’s exactly what we aim for 😊 Thanks for your feedback! — The Hospice Tools Team Replied July 2025 --- ### User friendly - Overall rating: 5/5 - Reviewer: Brittne M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it is very user friendly and easy to catch on. I was taught how to use Hospice Tools fairly easily. #### Cons I wish that the options would be position specific only. I, being a HHA, I would only like to see tabs for HHA business only. #### Vendor response Thanks, Brittne! We’re so glad Hospice Tools has been easy to learn and use. Appreciate you being part of the Hospice Tools family! — The Hospice Tools Team Replied June 2025 --- ### Hospice Tools Review - Overall rating: 5/5 - Reviewer: Arthur G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Hospice Tools is positive and I notice more pros than cons. That being said the website can improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hospice Tools pros consist of its ease of use and efficiency. Hospice Tools has easy navigation due to platform design, and quick page loading times. #### Cons From my experience, the page timeouts and occasional random crashes are the most frustrating aspects of Hospice Tools. #### Vendor response We're glad to hear you're finding Hospice Tools easy to use and efficient. Especially happy to hear the navigation is user friendly and that it's working for you and your team. Please make sure to update your app to the latest version. You should find that timeouts etc., except for non-activity security timeouts, are not in issue in the latest version. Thanks for being part of the journey with us! Thanks, Arthur! — The Hospice Tools Team Replied June 2025 --- ### Hospice Tools Review - Overall rating: 4/5 - Reviewer: Renee J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with this application has been okay with no major complaints or issues to report. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find the application easy to navigate. Any issues that I may have encountered, were readily explained. #### Cons Some of the questions that are expected and required for us to address are not starred as are others. #### Vendor response Hi Renee – thanks for the feedback and kind words! 😊 We're glad you're finding the app easy to navigate and that support’s been helpful. And great point about the starred questions — we’re always working to fine-tune those little things that make a big difference. Appreciate you being part of the journey! — The Hospice Tools Team Replied July 2025 --- ### Not bad but could be better - Overall rating: 4/5 - Reviewer: Valerie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The charting seems to be getting easier with time. Recertifications take a while to chart. Still learning this system #### Cons The trend report doesn’t pull up everything I need to complete recertifications. Still learning this system #### Vendor response Thank you for your feedback, Valerie. We’re glad to hear charting is becoming easier as you continue using the system. I'm sure as you continue to learn the system, these parts of your workflow will get smoother - especially with our new AI Assist for recerts. If there’s anything specific you’d like us to review or support you with, feel free to reach out—we’re here to help. — The Hospice Tools Team Replied June 2025 --- ### RN/Owner Review - Overall rating: 4/5 - Reviewer: Janelle H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good company to use as a new hospice company. Have a lot of experienced hospice personnel on my team that like it overall better than other EMRs they've used, minus the lack of usability in the calendar and the lack of easily looking up data on a patient without having to run reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The team of people that get you set up are amazing and always available to help you moving forward and are quick to make sure our team has answers. #### Cons The lack of ebilling training. We felt very lost on how to use the ebilling area of the system and still a little confused by all the buttons and uses in the system. Also wish there was more of a "trend report" type data on the main screen of each patient to show quickly what the patients recent measurable values and data have been for documenting tracking and doing recert. #### Reasons for choosing Hospice Tools The customer service reps were very trustworthy and the product looked easy to use. #### Vendor response Thank you for the thoughtful review Janelle. We've take note of your issues and will add this points for internal discussion. We're glad to hear the team is delivering great service and that Hospice Tools is easy to use and is working well for you and the team. Thx! Replied February 2024 --- ### Promised certain features and they have never been available - Overall rating: 1/5 - Reviewer: Melissa H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Will definitely NOT renew my contract - system is just as bad as previous company I used #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Access from any device. Can use in the field as long as you have internet access. #### Cons cannot schedule out patient visits, cannot make corrections for clinician to review, assessments are not complete, very vague pages per section. #### Reasons for choosing Hospice Tools I believed the sales guy who promised all these features. The contract states pretty much covers them if the sales rep offers a certain feature, they aren't responsible. #### Reasons for switching to Hospice Tools Thought this would be better. It isn't - #### Vendor response After seeing your review I checked with the success team and they report that despite their best efforts you have not gone through a single training session. Out of 70+ 3rd party reviews yours is the only one not 4 stars and almost all are 5 stars. Trying to figure out an EMR entirely on your own, even one as easy to use as Hospice Tools, is going to be frustrating. The points you list are all available: 1. cannot schedule out patient visits - we have scheduling with multiple views and filters & updates to frequencies too. 2. cannot make corrections for clinician to review - Documents can be amended and we have mentor mode for comments and approval of docs. We do not allow you to chart someone else's visit. 3. assessments are not complete, very vague pages - the documents are all customizable and we can add docs. Any "vague" language can be changed. No system is ever perfect and we keep improving, but without any training it will be hard to succeed. Replied September 2022 --- ### Excellent on the go hospice charting - Overall rating: 4/5 - Reviewer: Alyse T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Initially confused about the medication adding and removing but figured it out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ease of forms, navigation of the site and easily customisable #### Cons No ability to take wound care pics / only upload them. Also no talk to text would be helpful option #### Vendor response Hi Alyse, Thanks for taking the time to review Hospice Tools! If you use our mobile apps, you can open a wound document and take a picture of the wound in the document rather than taking a picture and uploading it into the document. Additionally, all the text boxes do allow for talk to text functionality. You can download our apps from the App or Play stores for either Android or iOS devices. We're very happy to hear how easy it is to use and how well it works for you and the team. Thx! Replied March 2024 --- ### Hospice Tools for Volunteers - Overall rating: 5/5 - Reviewer: Peggy C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is what I like the most. For volunteers, the visit note is easy to complete and submit, which means volunteers are more likely to complete their visit documentation in a timely manner. I also appreciate the customer service with Hospice Tools. The 1:1 training to learn the program was helpful to me. In my experience, the HT customer service team typically responds to questions the same day. I even asked them to create a workflow for volunteers. (Yes, Hospice Tools is not complicated, but I like to give the volunteers written instructions as well.) I was surprised that they were able to create the workflow for me the same day. With another EMR company I worked with in the past, I sometimes didn't get a response to question until a week (or more) later and I had to create my own workflow to give the volunteers (for a program that wasn't nearly as user-friendly as Hospice Tools). #### Cons I've only used Hospice Tools for a short time and, so far, I haven't had any cons. #### Vendor response Thanks for the super-awesome review Peggy! We're happy to hear how easy Hospice Tools is to use, the great support you're receiving, and how well it works for you and your team. Thx! Replied February 2024 --- ### Company switched and pleasantly surprised - Overall rating: 5/5 - Reviewer: Kaitlyn M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use for charting! The checkboxes make it a quick option for a fast paced work day. I am more inclined to get my daily charting completed on a timely manner since it no longer feels like a hassle. Also like that a reviewer can send back a note with a comment and can be checked out. Very helpful. #### Cons That visits have to be entered with specific times instead of generally assigned for the day. I would prefer an aide document for each assigned patient to appear on my Home Screen as well. #### Vendor response Thanks fr taking the time to review Hospice Tools Kaitlyn. The notes have days/times to mark when the visit was made as that info goes to the timesheets program and also goes to reports - such as capturing visit frequencies, and claims, where visit details are required by CMS. Having it in the document is typically much smoother than having to track and enter that information separately. The documents can be triggered to appear on your dashboard the day of the visit - if whoever schedules visits uses our scheduling feature, documents can be selected within the calendar to show up on your dashboard the day of the event. Glad to hear that overall the charting is easy and smooth and that Hospice Tools works great for you and your team. Thx! Replied February 2024 --- ### Excellent customer service, would recommend - Overall rating: 5/5 - Reviewer: LeeAnne W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's customizable, intuitive, great customer service #### Cons It's hard to find anything to complain about, really. One of the narrative boxes on the IDG note for the spiritual care is small. #### Vendor response Thanks for taking the time to review Hospice Tools LeeAnn. For the narrative box, or other form changes you might want, plz submit a form customization request through your admin who can, if they approve the change, send the request to our support team who will customize that form for you. We're happy to hear how easy to use it is, the great customer service, and how well Hospice Tools works for you and your team. Thx! Replied February 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/hospice-tools-emr-profile/reviews/?page=2) --- Hospice Tools Reviews, Pros and Cons - 2026 Software Advice